TECHNIQUES TO PROVIDE INTEGRATED VOICE SERVICE MANAGEMENT

• US 20110267985A1
• Filed: 04/28/2010
• Published: 11/03/2011
• Est. Priority Date: 04/28/2010
• Status: Active Grant

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Palm, Inc. (TCL Technology Group Corp.)
• Inventors: Sanborn, Ezekiel, Hornyak, Matthew, Rabe-Hesketh, Simon, Vogel, Brad, Levi, Alan, Kodama, Justin, Ho, Junius, Gibson, Jess, Ballot, Ed, Wilkinson, Tim, Duarte, Matias, Rizkalla, Michael
• Granted Patent: US 8,437,339 B2
• Time in Patent Office: Days
• US Class Current: 370/259
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/2745 using static electronic memories, e.g. chips
• CPC Class Codes: H04M 1/27453 Directories allowing storage of additional subscriber data, e.g. metadata
• CPC Class Codes: H04M 1/724 User interfaces specially adapted for cordless or mobile telephones
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs logging of telephone numbers H04M1/56, H04M1/57
• CPC Class Codes: H04M 2250/66 user interface aspects for indicating selection options for a communication line

Abstract

Techniques to provide integrated voice service management are described. An apparatus may comprise a mobile computing device having a voice service manager operative to receive control directives from one or more application programs, and manage one or more service features provided by multiple voice service platforms based on the received control directives, with at least one of the multiple voice service platforms comprising a voice over packet voice service platform. Other embodiments are described and claimed.

Claims

1. A mobile computing device, comprising:

a voice service manager operative to receive control directives from one or more application programs, and manage one or more service features provided by multiple voice service platforms based on the received control directives, with at least one of the multiple voice service platforms comprising a voice over packet voice service platform.

2. The mobile computing device of claim 1, comprising a phone application communicatively coupled to the voice service manager, the phone application operative to send a control directive to initiate voice service features or voicemail service features provided by one of the multiple voice service platforms.

3. The mobile computing device of claim 1, comprising a contact application communicatively coupled to the voice service manager, the contact application operative to send a control directive to initiate voice service features or voicemail service features provided by one of the multiple voice service platforms.

4. The mobile computing device of claim 1, comprising a message application communicatively coupled to the voice service manager, the message application operative to send a control directive to initiate message service features associated with one of the multiple voice service platforms.

5. The mobile computing device of claim 1, the voice service manager operative to receive a control directive to initiate voice service features, a voicemail service feature or a message service feature provided by one of the multiple voice service platforms.

6. The mobile computing device of claim 1, the voice service manager operative to receive a control directive having a unique contact identifier for one of the multiple voice service platforms.

7. The mobile computing device of claim 1, the voice service manager operative to receive a control directive having a shared contact identifier, the shared contact identifier having multiple contact identifiers each associated with one of the multiple voice service platforms.

8. The mobile computing device of claim 1, the voice service manager operative to receive a control directive to initiate voice service features provided by one of the multiple voice service platforms, select a voice service from the multiple voice service platforms, and establish a voice session over a wireless communications channel using the selected voice service.

9. The mobile computing device of claim 1, the voice service manager operative to receive a control directive to initiate voicemail service features provided by one of the multiple voice service platforms, select one or more voicemail service features from the multiple voice service platforms, and retrieve one or more voicemail messages over a wireless communications channel using the one or more selected voice services.

10. The mobile computing device of claim 1, the voice service manager operative to receive a control directive to initiate message service features associated with one of the multiple voice service platforms, select a message service associated with one of the multiple voice service platforms, and establish a message session for the selected message service.

11. A method, comprising:

receiving control directives from one or more application programs; and

managing one or more service features provided by multiple voice service platforms for a mobile computing device based on the received control directives, with at least one of the multiple voice service platforms comprising a voice over packet voice service platform.

12. The method of claim 11, comprising receiving a control directive to initiate voice service features, voicemail service features or message service features provided by one of the multiple voice service platforms.

13. The method of claim 11, comprising receiving a control directive having a unique contact identifier for one of the multiple voice service platforms.

14. The method of claim 11, comprising receiving a control directive having a shared contact identifier, the shared contact identifier having multiple contact identifiers each associated with one of the multiple voice service platforms.

15. The method of claim 11, comprising receiving a control directive to initiate voice service features provided by one of the multiple voice service platforms.

16. The method of claim 15, comprising selecting a voice service from the multiple voice service platforms to establish a voice or data connection over a wireless communications channel.

17. The method of claim 15, comprising selecting a voice service from the multiple voice service platforms in accordance with one or more communication parameters and selection rules.

18. The method of claim 17, the one or more communication parameters including a list of available voice services, a transmission quality parameter, a communication protocol, a device capability, a voice service feature, cost value, or user preference.

19. The method of claim 15, comprising establishing a voice or data connection over a wireless communications channel using a selected voice service.

20. The method of claim 15, comprising establishing a voice or data connection over a wireless communications channel using an application program interface associated with a selected voice service.

21. The method of claim 15, comprising displaying one or more display objects for a selected voice service by an integrated voice service graphical user interface.

22. The method of claim 11, comprising receiving a control directive to initiate voicemail service features associated with one or more of the multiple voice service platforms.

23. The method of claim 22, comprising selecting a voicemail service associated with one of the multiple voice service platforms to establish a voice or data connection over a wireless communications channel.

24. The method of claim 22, comprising establishing a voice or data connection over a wireless communications channel using a selected voicemail service.

25. The method of claim 22, comprising establishing a voice or data connection over a wireless communications channel using an application program interface associated with a selected voicemail service.

26. The method of claim 22, comprising retrieving one or more voice messages for a selected voicemail service.

27. The method of claim 22, comprising displaying one or more display objects for a selected voicemail service by a unified voice message graphical user interface.

28. The method of claim 11, comprising receiving a control directive to initiate message service features associated with one of the multiple voice service platforms.

29. The method of claim 28, comprising selecting a message service associated with one of the multiple voice service platforms.

30. The method of claim 28, comprising establishing a message session for a selected message service associated with one of the multiple voice service platforms.

31. The method of claim 28, comprising displaying one or more display objects for a selected message service by a unified message graphical user interface.

32. An article of manufacture comprising a computer-readable storage medium containing instructions that when executed by a processor enable a system to receive control directives from one or more application programs, and manage one or more service features provided by multiple voice service platforms based on the received control directives, with at least one of the multiple voice service platforms comprising a voice over packet voice service platform.

33. The article of manufacture of claim 32, further comprising instructions that when executed by the processor enable the system to receive a control directive to initiate voice service features provided by one of the multiple voice service platforms, select a voice service from the multiple voice service platforms, and establish a voice session over a wireless communications channel using the selected voice service.

34. The article of manufacture of claim 32, further comprising instructions that when executed by the processor enable the system to receive a control directive to initiate voicemail service features provided by one of the multiple voice service platforms, select one or more voicemail service features from the multiple voice service platforms, and retrieve one or more voicemail messages over a wireless communications channel using the one or more selected voice services.

35. The article of manufacture of claim 32, further comprising instructions that when executed by the processor enable the system to receive a control directive having a unique contact identifier for one of the multiple voice service platforms.

36. The article of manufacture of claim 32, further comprising instructions that when executed by the processor enable the system to receive a control directive having a shared contact identifier, the shared contact identifier having multiple contact identifiers each associated with one of the multiple voice service platforms.

37. The article of manufacture of claim 32, further comprising instructions that when executed by the processor enable the system to establish a voice or data connection over a wireless communications channel using an application program interface associated with one of the multiple voice service platforms.

38. The article of manufacture of claim 32, further comprising instructions that when executed by the processor enable the system to generate a graphical user interface with one or more display objects for one or more service features associated with one of the multiple voice service platforms.