Methods for Controlling and Managing an Interactive Dialog, Platform and Application Server Executing these Methods

• US 20110320951A1
• Filed: 05/31/2011
• Published: 12/29/2011
• Est. Priority Date: 05/31/2010
• Status: Abandoned Application

• Current Assignee: Orange S.A.
• Original Assignee: Orange S.A.
• Inventors: Gyss, Jean-François, PAILLET, Eric
• Application Number:
  US13/149,840
• Publication Number:
  US 20110320951A1
• Time in Patent Office: Days
• US Class Current: 715/734
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

In this method for controlling an interactive dialog, the platform sends the application server intermediate requests comprising data representative of a part only of the interaction between the user and the terminal, prior to the end of the interaction, to which the application server responds via intermediate responses. This method therefore anticipates the complete user input and offers a faster and more interactive service.

Claims

1. A method for controlling an interactive dialog which can be executed by a platform for controlling an interactive dialog between a user of a terminal and an application server, the platform, the terminal and the application server being capable of communicating via a telecommunication network, wherein the method comprises:

a step of detecting the end of an interaction between said user and said terminal;

a step of sending, following said detection, a so-called end of input request to said application server, said request comprising data representative of said interaction; and

prior to the end of said interaction, at least one step of sending an intermediate request to said application server, the intermediate request comprising data representative of a part only of said interaction, and at least one step of receiving an intermediate response in response to said intermediate request.

2. The control method according to claim 1, wherein said intermediate request comprises information representative of said interaction between the user and the terminal since the transmission of the last intermediate request.

3. The control method according to claim 1, wherein at least one of said requests comprises information representative of the entire said interaction between the user and the terminal until the transmission of this request.

4. The control method according to claim 1, wherein the user vocally interacts with said terminal, wherein said step of sending said intermediate request is performed after detection of each end of word or group of words pronounced by said user.

5. The control method according to claim 4, wherein detection of a word or of a group of words is determined by a silence of duration at least equal to the complete-timeout duration defined by MRCP protocol.

6. The control method according to claim 1, wherein the user interacts with a keyboard with said terminal, and wherein said step of sending an intermediate request is performed after detection of each end of word input by said user.

7. The control method according to claim 1, wherein the user interacts with a keyboard with said terminal, and wherein said step of sending an intermediate request is performed after the detection of each character input by said user.

9. A computer program comprising instructions for executing the steps of the control method according to claim 1, when said program is executed by a computer.

10. A recording medium readable by a computer on which is registered a computer program comprising instructions for executing the steps of the control method according to claim 1.

8. A platform comprising communication means with a terminal and communication means with an application server, wherein the platform comprises:

detection means for detecting the end of an interaction between said user and said terminal; and

transmission means, for sending following said detection, a so-called end of input request to said application server, said request comprising data representative of said interaction;

wherein said transmission means are configured for sending at least one intermediate request to said application server, prior to the end of said interaction, the intermediate request comprising data representative of a part only of said interaction, and wherein the platform comprises receiving means for receiving, prior to the end of said interaction, at least one intermediate response in response to said at least one intermediate request.

11. A method for managing an interactive dialog which can be executed by an application server, wherein the method comprises:

a step of receiving a so-called end of input request comprising data representative of an interaction between a user and a terminal;

a step of sending an end of input response in response to said request; and

prior to receipt of said end of input request, at least;

one step of receiving an intermediate request comprising data representative of a part only of said interaction; and

one step of sending an intermediate response in response to said intermediate request.

13. A computer program comprising instructions for executing the steps of the management method according to claim 11 when said program is executed by a computer.

14. A recording medium readable by a computer on which is registered a computer program comprising instructions for executing the steps of the management method according to claim 11.

12. An application server comprising:

a dialog manager;

means for receiving a so-called end of input request comprising data representative of an interaction between a user and a terminal;

means for sending an end of input response in response to said request; and

means for receiving, prior to receipt of said end of input request, at least one intermediate request comprising data representative of a part only of said interaction and means for sending an intermediate response in response to said intermediate request.