HIGHLY RELIABLE CROSS-SESSION WEB APPLICATION INSTRUMENTATION
First Claim
1. A computer-implemented method for collecting user instrumentation data, the method comprising the steps of:
- during a first session between a remote service and a client, detecting an interaction by a user with an interface that is displayed on the client, wherein the interface is an interface of a web application associated with the remote service;
wherein the remote service is hosted at a server that is remote relative to the client;
in response to detecting said user interaction, storing an instrumentation item representing said user interaction in a client-side offline storage mechanism;
retaining the instrumentation item in the client-side offline storage mechanism after the first session has terminated; and
during a second session between the remote service and the client, transmitting said instrumentation item from said client-side offline storage mechanism to a server-side data collection service;
wherein the method is performed by one or more computing devices.
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Accused Products
Abstract
A reliable caching mechanism is provided for client-side caching of data that captures user interaction with a remote service, where users interact with the remote service through a computing device. Such instrumentation items are cached in a client-side offline queue. Within the client-side queue, the gathered instrumentation items survive between user sessions with the remote service. Because the client-side does not lose the instrumentation items that were gathered in a session when the session ends, those instrumentation items do not all need to be transferred to the server-side at or prior to the termination of the session in which the instrumentation items are collected. Instead, the instrumentation items may be sent to the server-side at times that will have less impact on the user experience, such as when the computing device is otherwise idle.
24 Citations
24 Claims
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1. A computer-implemented method for collecting user instrumentation data, the method comprising the steps of:
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during a first session between a remote service and a client, detecting an interaction by a user with an interface that is displayed on the client, wherein the interface is an interface of a web application associated with the remote service; wherein the remote service is hosted at a server that is remote relative to the client; in response to detecting said user interaction, storing an instrumentation item representing said user interaction in a client-side offline storage mechanism; retaining the instrumentation item in the client-side offline storage mechanism after the first session has terminated; and during a second session between the remote service and the client, transmitting said instrumentation item from said client-side offline storage mechanism to a server-side data collection service; wherein the method is performed by one or more computing devices. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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Specification