Using Automated Agents To Facilitate Chat Communications

• US 20120030301A1
• Filed: 10/07/2011
• Published: 02/02/2012
• Est. Priority Date: 04/07/2005
• Status: Active Grant

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: AOL Inc. (Apollo Global Management, Inc.)
• Inventors: Herold, June R., Schreiner, William P.
• Granted Patent: US 8,271,600 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

An automated agent, such as an instant message robot, is be used to facilitate introduction of a chat participant to a small group of other chat participants in a chat room. To do so, for example, a BOT may present a chat participant who desires to be introduced to a small group of chat participants in a chat room with a series of multiple-choice questions, identify a subset of chat participants based on responses to the multiple-choice questions, and provide introductions among the chat participants in the subset to facilitate conversation therebetween. For example, the introductions provided by the BOT may indicate areas of mutual interest among chat participants in the subset, similar responses to one or more multiple-choice questions, and/or diverse responses to one or more multiple-choice questions.

Claims

1. (canceled)

2. A computer-implemented method for facilitating online communication among multiple online messaging identities, the method comprising:

identifying a target online messaging identity who is accessible over a network of computers, and who desires interaction with other online messaging identities who are presently subscribed to an online messaging service;

presenting questions to the target online messaging identity, at least one of the questions including selectable responses associated with the question;

receiving, from the target online messaging identity, responses to the questions;

accessing, from computer-accessible memory, stored responses to the questions, at least one of the stored responses having been received from another online messaging identity presently subscribed to the online messaging service;

comparing responses received from the target online messaging identity to the accessed stored responses;

identifying, based at least in part on results of the comparison, a group of less than all of online messaging identities who can be contacted through the online messaging service, as being of interest to the target online messaging identity; and

introducing the identified group of online messaging identities who can be contacted through the online messaging service to the target online messaging identity.

3. The method of claim 2, further comprising monitoring interaction between the target instant messaging identity and the identified group of instant messaging identities.

4. The method of claim 3, wherein monitoring interaction comprises monitoring interaction between the target instant messaging identity and the identified group of instant messaging identities to regulate interaction within bounds determined by the target instant messaging identity.

5. The method of claim 2, further comprising using a instant messaging identity representing an instant messaging robot to interact with the target instant messaging identity or one of the instant messaging identities in the identified group of instant messaging identities based on detection of a predetermined condition.

6. The method of claim 2 wherein comparing responses received to accessed stored responses comprises converting a received response into a representative code and comparing the representative code to stored codes corresponding to and representative of responses having been received from the other instant messaging identity.

7. The method of claim 2 further comprising:

storing, in computer-accessible memory, information gleaned from interaction between the target instant messaging identity and the identified group of instant messaging identities, the information being stored in association with the target instant messaging identity; and

enabling access to the stored information associated with the target instant messaging identity in a later communication session.

8. The method of claim 7 wherein the stored information associated with the target instant messaging identity comprises a searchable user profile associated with the target instant messaging identity.

9. The method of claim 2 further comprising:

receiving, from the target instant messaging identity, a rating about an interaction with another instant messaging identity in the identified group of instant messaging identities; and

storing, in computer-accessible memory, the rating about the instant messaging identity in association with the target instant messaging identity for later use in identifying a second group of less than all of instant messaging identities to be associated with the target instant messaging identity.

10. The method of claim 9 further comprising:

accessing, from computer-accessible storage, interaction ratings associated with the target instant messaging identity; and

identifying, based on results of the comparison and the accessed interaction ratings, a group of less than all of instant messaging identities who are currently on-line.

11. The method of claim 9 further comprising:

accessing, from computer-accessible storage, interaction ratings associated with the target instant messaging identity; and

identifying, based on results of the comparison and the accessed interaction ratings, a group of less than all of instant messaging identities who are currently on-line such that the identified group does not include an instant messaging identity with whom the target instant messaging identity reported a prior negative interaction.

12. The method of claim 9 further comprising:

accessing, from computer-accessible storage, interaction ratings associated with the target instant messaging identity; and

identifying, based on results of the comparison and the accessed interaction ratings, a group of less than all of instant messaging identities who are currently on-line such that the identified group includes an instant messaging identity with whom the target instant messaging identity reported a prior positive interaction.

13. The method of claim 2 further comprising:

receiving, from the target instant messaging identity in a later communications session, an indication of an instant messaging identity to be invited to the chat room;

enabling transmission of an invitation to the invited instant message participant, wherein the invitation includes a suggested meeting time and a revise control operable to enable the invited instant messaging identity to indicate a different meeting time;

receiving an indication of a different meeting time; and

communicating the different meeting time to the target instant messaging identity.

14. The method of claim 2 wherein the questions comprise a series of multiple-choice questions.

15. The method of claim 2 wherein the questions change periodically.

16. A system for facilitating online communication among multiple online messaging identities, the system comprising:

one or more processing devices; and

one or more storage devices, the storage devices storing instructions that, when executed by one or more of the processing devices, cause the one or more processing devices to perform the following operations;

identifying a target online messaging identity who is accessible over a network of computers, and who desires interaction with other online messaging identities who are presently subscribed to an online messaging service;

presenting questions to the target online messaging identity, at least one of the questions including selectable responses associated with the question;

receiving, from the target online messaging identity, responses to the questions;

accessing, from computer-accessible memory, stored responses to the questions, at least one of the stored responses having been received from another online messaging identity presently subscribed to the online messaging service;

comparing responses received from the target online messaging identity to the accessed stored responses;

identifying, based at least in part on results of the comparison, a group of less than all of online messaging identities who can be contacted through the online messaging service, as being of interest to the target online messaging identity; and

introducing the identified group of online messaging identities who can be contacted through the online messaging service to the target online messaging identity.

17. The system of claim 16, wherein the one or more processing devices is further configured for monitoring interaction between the target instant messaging identity and the identified group of instant messaging identities.

19. The system of claim 16, wherein the one or more processing devices is further configured for using a instant messaging identity representing an instant messaging robot to interact with the target instant messaging identity or one of the instant messaging identities in the identified group of instant messaging identities based on detection of a predetermined condition.

20. The system of claim 16 wherein comparing responses received to accessed stored responses comprises converting a received response into a representative code and comparing the representative code to stored codes corresponding to and representative of responses having been received from the other instant messaging identity.

21. The system of claim 16 wherein the one or more processing devices is further configured for:

storing, in computer-accessible memory, information gleaned from interaction between the target instant messaging identity and the identified group of instant messaging identities, the information being stored in association with the target instant messaging identity; and

enabling access to the stored information associated with the target instant messaging identity in a later communication session.

18. The system of claim 18, wherein monitoring interaction comprises monitoring interaction between the target instant messaging identity and the identified group of instant messaging identities to regulate interaction within bounds determined by the target instant messaging identity.