MESSAGE HANDLING

• US 20120089688A1
• Filed: 10/11/2011
• Published: 04/12/2012
• Est. Priority Date: 10/12/2010
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: HARPUR, LIAM, KELLY, MARK, RICE, JOHN
• Granted Patent: US 10,956,872 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A method of handling a message comprises receiving a message comprising content such as keywords, receiving a selection of one or more recipients for the message, identifying that at least one recipient is unfamiliar with a portion of the message, and notifying the composer of the message of the portion.

Claims

1. A method of handling a message comprising:

receiving a message,

receiving a selection of at least one recipient for the message,

identifying, using a processor, that the at least one recipient is unfamiliar with a portion of the message, and

notifying the composer of the message of the portion of the message.

2. The method according to claim 1, wherein the step of identifying that the at least one recipient is unfamiliar with a portion of the message comprises identifying an explicit recipient action in respect of the portion.

3. The method according to claim 2, wherein the explicit recipient action in respect of the portion is a cursor hovering over the portion.

4. The method according to claim 2, wherein the step of identifying the explicit recipient action in respect of the portion comprises identifying that the at least one recipient performs a search for the portion.

5. The method according to claim 1, wherein the step of identifying that the at least one recipient is unfamiliar with a portion of the message comprises identifying that the at least one recipient has not previously received the portion.

6. The method according to claim 5, wherein the step of identifying that the at least one recipient has not previously received the portion comprises accessing a record comprising at least one of keywords or phrases for the at least one recipient.

7. The method according to claim 1, further comprising:

when notifying the composer of the message of the portion of the message, additionally notifying the composer of the message of each recipient who is unfamiliar with the portion.

8. A system for handling a message comprising:

a user interface arranged to receive a message and to receive a selection of at least one recipient for the message, and

a processor configured to identify that the at least one recipient is unfamiliar with a portion of the message, and to notify the composer of the message of the portion of the message.

9. The system according to claim 8, wherein the processor is configured, when identifying that at least one recipient is unfamiliar with a portion of the message, to identify an explicit recipient action in respect of the portion.

10. The system according to claim 9, wherein the explicit recipient action in respect of the portion is a cursor hovering over the portion.

11. The system according to claim 9, wherein the processor is configured, when identifying the explicit recipient action in respect of the portion, to identify that the at least one recipient performs a search for the portion.

12. The system according to claim 8, wherein the processor is configured, when identifying that at least one recipient is unfamiliar with a portion of the message, to identify that the at least one recipient has not previously received the portion.

13. The system according to claim 12, wherein the processor is configured, when identifying that at least one the recipient has not previously received the portion, to access a record comprising at least one of keywords or phrases for the at least one recipient.

14. The system according to claim 8, wherein the processor is configured, when notifying the composer of the message of the portion of the message, additionally to notify the composer of the message of each recipient who is unfamiliar with the portion.

15. A computer program product comprising:

a computer readable storage medium having program instructions readable by a computer embodied therewith for handling a message, the program instructions comprising;

program instructions configured to receive a message,

program instructions configured to receive a selection of at least one recipient for the message,

program instructions configured to identify that the at least one recipient is unfamiliar with a portion of the message, and

program instructions configured to notify the composer of the message of the portion of the message.

16. The computer program product according to claim 15, wherein the program instructions configured to identify that at least one recipient is unfamiliar with a portion of the message comprise program instructions configured to identify an explicit recipient action in respect of the portion.

17. The computer program product according to claim 15, wherein the explicit recipient action in respect of the portion is a cursor hovering over the portion.

18. The computer program product according to claim 16, wherein the program instructions configured to identify the explicit recipient action in respect of the portion comprise program instructions configured to identify that the at least one recipient performs a search for the portion.

19. The computer program product according to claim 15, wherein the program instructions configured to identify that at least one recipient is unfamiliar with a portion of the message comprise program instructions configured to identify that the at least one recipient has not previously received the portion.

20. The computer program product according to claim 19, wherein the program instructions configured to identify that the at least one recipient has not previously received the portion comprise program instructions configured to access a record comprising at least one of keywords or phrases for the recipient.

21. The computer program product according to claim 15, further comprising:

when notifying the composer of the message of the portion of the message, program instructions configured to additionally notify the composer of the message of each identified recipient who is unfamiliar with the portion.