ANTI-SOCIAL PROTOCOL FOR EMERGENCY DISPATCH

• US 20120207286A1
• Filed: 02/11/2011
• Published: 08/16/2012
• Est. Priority Date: 02/11/2011
• Status: Active Grant

• Current Assignee: Jeffrey J. Clawson
• Original Assignee: Jeffrey J. Clawson
• Inventors: Clawson, Jeffrey J.
• Granted Patent: US 8,396,191 B2
• Time in Patent Office: Days
• US Class Current: 379/45
• CPC Class Codes: G06Q 50/26 Government or public services business processes related to the transportation industry G06Q50/40
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/5116 for emergency applications

Abstract

Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving a hate crime or other anti-social behavior. The systems and methods can include an emergency police dispatch protocol configured to facilitate uniform and consistent gathering of information about an incident being reported. The emergency police dispatch protocol includes one or more dispatch protocols configured for particular incidents or emergency situations, such as to aid the dispatcher in processing calls relating to anti-social behavior. The emergency police dispatch protocol presents a pre-scripted interrogation, including preprogrammed inquiries for a dispatcher to ask the caller. The pre-scripted interrogation of the dispatch protocol facilitates uniform and consistent gathering of information relating to hate crimes and other anti-social behavior. The information gathered can be stored and/or processed to determine a determinant value corresponding to an appropriate emergency dispatch response.

Claims

1. A computer-implemented method to guide a dispatcher when communicating vocally with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior targeted at a victim and for dispatching an emergency dispatch response to the incident, the computer-implemented method comprising:

presenting, on a dispatch center computer device, a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of the incident involving the bias-motivated anti-social behavior targeted at the victim, wherein the description of the incident comprises caller responses to the plurality of preprogrammed inquiries, and wherein the preprogrammed inquiries of the pre-scripted interrogation include

asking whether the victim or the victim'"'"'s family have been a subject of repeat incidents of anti-social behavior,

asking how often the repeat incidents of anti-social behavior toward the victim have occurred,

asking if the repeat incidents of anti-social behavior have been directly targeted at one of the victim and the victim'"'"'s family;

receiving, on the dispatch center computer device, dispatcher-entered input representative of caller responses to the preprogrammed inquiries of the pre-scripted interrogation;

determining automatically on the dispatch center computer device a determinant value from one of a plurality of pre-established determinant values based on dispatcher-entered input representative of caller responses to the preprogrammed inquires; and

generating an emergency dispatch response by emergency responders based on the determinant value.

2. The computer-implemented method of claim 1, wherein presenting a pre-scripted interrogation further comprises the dispatch center computer device traversing a path of a logic tree as the pre-scripted interrogation progresses, the logic tree configured to determine the preprogrammed inquiries to present as part of the pre-scripted interrogation based on caller responses to the preprogrammed inquiries.

3. The computer-implemented method of claim 1, further comprising providing preprogrammed inquiries to the dispatcher via a user interface on an output device of the dispatch center computer device.

4. The computer-implemented method of claim 1, further comprising providing preprogrammed inquiries to the dispatcher on a medium readable by the dispatcher.

5. The computer-implemented method of claim 1, wherein determining a determinant value includes determining from dispatcher-entered input whether the caller is the victim.

6. The computer-implemented method of claim 1, wherein the caller is the victim.

7. The computer-implemented method of claim 1, wherein the pre-scripted interrogation further comprises a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of an incident involving damage or vandalism.

8. The computer-implemented method of claim 1, wherein the pre-scripted interrogation further comprises a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of an incident involving disturbance or nuisance.

9. The computer-implemented method of claim 1, further comprising providing post-dispatch instructions to the caller.

10. A computer system to guide a dispatcher when communicating with a caller vocally via a communication device regarding an incident involving bias-motivated anti-social behavior targeted at a victim and for dispatching an emergency response to the incident, the computer system comprising:

a processor;

an output device in communication with the processor;

an input device in communication with the processor;

a memory in communication with the processor, the memory comprising;

an anti-social protocol comprising a logic tree that is configured to determine one of a plurality of pre-established determinant values, the anti-social protocol configured to present on the output device a pre-scripted interrogation comprising

a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of the incident involving the anti-social behavior toward the victim, wherein the description of the incident comprises caller responses to the plurality of preprogrammed inquiries, and wherein the preprogrammed inquiries of the pre-scripted interrogation include

asking whether the victim or the victim'"'"'s family have been a subject of repeat incidents of anti-social behavior,

asking how often the repeat incidents of anti-social behavior toward the victim have occurred,

asking if the repeat incidents of anti-social behavior have been directly targeted at one of the victim and the victim'"'"'s family;

receive, via the input device, dispatcher-entered input corresponding to caller responses to the preprogrammed inquiries of the pre-scripted interrogation, and

determine automatically on the dispatch center computer device a determinant value from one of a plurality of pre-established determinant values based on dispatcher-entered input representative of caller responses to the preprogrammed inquires, wherein the determinant value specifies an appropriate emergency dispatch response.

11. The computer system of claim 10, wherein said preprogrammed inquiries of the pre-scripted interrogation are according to a path along the logic tree that is traversed based on responses to the preprogrammed inquiries and.

12. The computer system of claim 10, the memory further comprising a user interface that is displayed on the output device and configured to facilitate presentation of preprogrammed inquiries and to facilitate receiving dispatcher-entered input.

13. The computer system of claim 10, wherein determining a determinant value includes determining from dispatcher-entered input whether the caller is the victim.

14. The computer system of claim 10, wherein the caller is the victim.

15. The computer system of claim 10, wherein the pre-scripted interrogation further comprises a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of an incident involving damage or vandalism.

16. The computer system of claim 10, wherein the pre-scripted interrogation further comprises a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of an incident involving disturbance or nuisance.

17. The computer system of claim 10, the memory further comprising a hate crime diagnostic tool.

18. The computer system of claim 10, the memory further comprising a case entry protocol.

19. A non-transitory computer-readable storage medium having stored thereon computer-readable instruction code for a dispatch center computer to perform a method to assist a dispatcher when communicating vocally with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior targeted at a victim, the method comprising:

presenting on a dispatch center computer device a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller to systematically obtain a description of the incident, the description of the incident comprising caller responses to the plurality of preprogrammed inquiries, wherein the dispatch center computer device includes a logic tree configured to determine the preprogrammed inquiries of the pre-scripted interrogation and automatically determine one of a plurality of pre-established determinant values based on dispatcher-entered input representative of caller responses to the preprogrammed inquires, and wherein the plurality of preprogrammed inquiries of the pre-scripted interrogation include

asking whether the victim or the victim'"'"'s family have been a subject of repeat incidents of anti-social behavior,

asking how often the repeat incidents of anti-social behavior toward the victim have occurred,

asking if the repeat incidents of anti-social behavior have been directly targeted at one of the victim and the victim'"'"'s family;

receiving dispatcher-entered input on the dispatch center computer device representative of caller responses to the preprogrammed inquiries of the pre-scripted interrogation;

assigning on the dispatch center computer device the pre-established determinant value determined by the logic tree and the pre-scripted interrogation; and

generating an emergency dispatch response based on the assigned pre-established determinant value.