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TRACKING MESSAGE TOPICS IN AN INTERACTIVE MESSAGING ENVIRONMENT

  • US 20120221656A1
  • Filed: 02/23/2012
  • Published: 08/30/2012
  • Est. Priority Date: 02/28/2011
  • Status: Active Grant
First Claim
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1. A method for tracking message topics in an interactive messaging environment, wherein the interactive messaging environment contains a plurality of messages, the method comprising the steps of:

  • selecting a message from the plurality of messages contained in the interactive messaging environment;

    identifying context messages associated with the selected message from the plurality of messages contained in the interactive messaging environment; and

    grouping the selected message into one or more topic groups based on the identified context messages;

    wherein at least one of the steps is carried out by a computer device.

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