INTELLIGENT PROCESSING IN THE CONTEXT OF AWAY AND OFFLINE INSTANT MESSAGES

• US 20120226763A1
• Filed: 05/16/2012
• Published: 09/06/2012
• Est. Priority Date: 06/30/2003
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: AOL Inc. (Apollo Global Management, Inc.)
• Inventors: Roskind, James A., Saksena, Gagan
• Granted Patent: US 8,433,767 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

An electronic assistant handles instant messages sent to a user when the user is away or offline. The electronic assistant may respond intelligently and helpfully to inquiries regarding the user'"'"'s away or offline status, may take messages for delivery to the away or offline user, and may intelligently forward messages to the user, as appropriate.

Claims

1-78. -78. (canceled)

79. A computer-implemented method of handling electronic messages, the method comprising:

receiving one or more electronic messages sent from a first user to an away or offline user;

performing, by at least one processor, natural language processing on the one or more electronic messages to determine whether the one or more electronic messages include a request for information related to a status of the away or offline user or whether the one or more electronic messages are related to leaving a message for the away or offline user;

in response to a determination that the one or more electronic messages include a request for information related to a status of the away or offline user;

determining an appropriate response to the request for information related to the status of the away or offline user, and

transmitting the appropriate response to the first user as an electronic message; and

in response to a determination that the one or more electronic messages are related to leaving a message for the away or offline user;

accessing a message for the away or offline user from the first user, and

delivering the accessed message to the away or offline user.

80. The method of claim 79, wherein determining an appropriate response to the request for information related to the status of the away or offline user comprises determining an appropriate response to the request for information related to the status of the away or offline user based on at least one of calendar information for the away or offline user, information about other ways of contacting the away or offline user, or information about recent history of the away or offline status of the away or offline user.

81. The method of claim 79, wherein accessing a message for the away or offline user from the first user comprises:

sending, to the first user, a reply to the one or more electronic messages indicating an ability to receive a message for the away or offline user from the first user and describing how the first user may deposit the message for the away or offline user; and

receiving, from the first user, the message for the away or offline user in response to the reply.

82. The method of claim 79, wherein accessing a message for the away or offline user from the first user comprises:

determining whether the one or more electronic messages include the message for the away or offline user from the first user; and

in response to a determination that the one or more electronic messages include the message for the away or offline user from the first user;

accessing the message for the away or offline user from the one or more electronic messages; and

sending, to the first user, a reply to the one or more electronic messages acknowledging that the message for the away or offline user has been received and is being delivered to the away or offline user.

83. The method of claim 79, wherein receiving one or more electronic messages sent from a first user to the away or offline user comprises receiving the one or more electronic messages using a first communication mechanism, and further wherein performing natural language processing comprises determining that the one or more electronic messages indicate that the first user wants to leave a message for the away or offline user using a second communication mechanism that is different than the first communication mechanism through which the one or more electronic messages were received.

84. The method of claim 79, wherein delivering the accessed message to the away or offline user comprises:

determining at least one message forwarding parameter describing a message forwarding location and a message forwarding time for the accessed message to the away or offline user; and

causing the accessed message to be forwarded to the away or offline user in accordance with the at least one messaging forwarding parameter.

85. The method of claim 79, further comprising:

monitoring use by the away or offline user of an electronic mail system relative to when the away or offline user is logged in to an instant messaging network, and

deriving a pattern of when the away or offline user is expected to check electronic mail using the electronic mail system after the user logs out of the instant messaging network,

wherein determining an appropriate response to the request for information related to the status of the away or offline user comprises determining a response to the one or more electronic messages that indicates when the away or offline user is expected to check electronic mail using the electronic mail system based on the derived pattern of when the away or offline user is expected to check electronic mail using the electronic mail system after the user logs out of the instant messaging network.

86. The method of claim 85, wherein:

performing natural language processing comprises determining that the one or more electronic messages ask whether the away or offline user will receive a recently sent electronic mail message, and further wherein determining a response to the one or more electronic messages that indicates when the away or offline user is expected to check electronic mail using the electronic mail system occurs in response to the determination that the one or more electronic messages ask whether the away or offline user will receive a recently sent electronic mail message.

87. A computer-implemented method of handling electronic messages, the method comprising:

monitoring use by the away or offline user of an electronic mail system relative to when the away or offline user is logged in to an instant messaging network;

deriving a pattern of when the away or offline user is expected to check electronic mail using the electronic mail system after the user logs out of the instant messaging network;

receiving one or more instant messages sent from a first user to an away or offline user;

performing, by at least one processor, natural language processing on the one or more instant messages to determine whether the one or more instant messages ask whether the away or offline user will receive a recently sent electronic mail message or whether the one or more instant messages are related to leaving a message for the away or offline user;

in response to a determination that the one or more instant messages ask whether the away or offline user will receive a recently sent electronic mail message;

determining an appropriate response to the one or more instant messages that indicates when the away or offline user is expected to check electronic mail using the electronic mail system based on the derived pattern of when the away or offline user is expected to check electronic mail using the electronic mail system after the user logs out of the instant messaging network, and

transmitting the appropriate response to the first user as an instant message; and

in response to a determination that the one or more electronic messages are related to leaving a message for the away or offline user;

accessing a message for the away or offline user from the first user, and delivering the accessed message to the away or offline user.

88. The method of claim 87, wherein determining an appropriate response to the request for information related to the status of the away or offline user comprises determining an appropriate response to the request for information related to the status of the away or offline user based on at least one of calendar information for the away or offline user, information about other ways of contacting the away or offline user, or information about recent history of the away or offline status of the away or offline user.

89. The method of claim 87, wherein accessing a message for the away or offline user from the first user comprises:

sending, to the first user, a reply to the one or more electronic messages indicating an ability to receive a message for the away or offline user from the first user and describing how the first user may deposit the message for the away or offline user; and

receiving, from the first user, the message for the away or offline user in response to the reply.

90. The method of claim 87, wherein receiving one or more electronic messages sent from a first user to the away or offline user comprises receiving the one or more electronic messages using a first communication mechanism, and further wherein performing natural language processing comprises determining that the one or more electronic messages indicate that the first user wants to leave a message for the away or offline user using a second communication mechanism that is different than the first communication mechanism through which the one or more electronic messages were received.

91. A computer-usable storage medium, storing a program containing instructions which, when read and executed by at least one processor, perform a method comprising:

receiving one or more electronic messages sent from a first user to an away or offline user;

performing natural language processing on the one or more electronic messages to determine whether the one or more electronic messages include a request for information related to a status of the away or offline user or whether the one or more electronic messages are related to leaving a message for the away or offline user;

in response to a determination that the one or more electronic messages include a request for information related to a status of the away or offline user;

determining an appropriate response to the request for information related to the status of the away or offline user, and

transmitting the appropriate response to the first user as an electronic message; and

in response to a determination that the one or more electronic messages are related to leaving a message for the away or offline user;

accessing a message for the away or offline user from the first user, and

delivering the accessed message to the away or offline user.

92. The computer-usable storage medium of claim 91, wherein determining an appropriate response to the request for information related to the status of the away or offline user comprises determining an appropriate response to the request for information related to the status of the away or offline user based on at least one of the accessed calendar information for the away or offline user, the accessed information about other ways of contacting the away or offline user, or the accessed information about recent history of the away or offline status of the away or offline user.

93. The computer-usable storage medium of claim 91, wherein accessing a message for the away or offline user from the first user comprises:

sending, to the first user, a reply to the one or more electronic messages indicating an ability to receive a message for the away or offline user from the first user and describing how the first user may deposit the message for the away or offline user; and

receiving, from the first user, the message for the away or offline user in response to the reply.

94. The computer-usable storage medium of claim 91, wherein accessing a message for the away or offline user from the first user comprises:

determining whether the one or more electronic messages include the message for the away or offline user from the first user; and

in response to a determination that the one or more electronic messages include the message for the away or offline user from the first user;

accessing the message for the away or offline user from the one or more electronic messages; and

sending, to the first user, a reply to the one or more electronic messages acknowledging that the message for the away or offline user has been received and is being delivered to the away or offline user.

95. The computer-usable storage medium of claim 91, wherein receiving one or more electronic messages sent from a first user to the away or offline user comprises receiving the one or more electronic messages using a first communication mechanism, and further wherein performing natural language processing comprises determining that the one or more electronic messages indicate that the first user wants to leave a message for the away or offline user using a second communication mechanism that is different than the first communication mechanism through which the one or more electronic messages were received.

96. The computer-usable storage medium of claim 91, wherein delivering the accessed message to the away or offline user comprises:

determining at least one message forwarding parameter describing a message forwarding location and a message forwarding time for the accessed message to the away or offline user; and

causing the accessed message to be forwarded to the away or offline user in accordance with the at least one messaging forwarding parameter.

97. A computer-usable storage medium, storing a program containing instructions which, when read and executed by at least one processor, perform a method comprising:

monitoring use by the away or offline user of an electronic mail system relative to when the away or offline user is logged in to an instant messaging network;

deriving a pattern of when the away or offline user is expected to check electronic mail using the electronic mail system after the user logs out of the instant messaging network;

receiving one or more instant messages sent from a first user to an away or offline user;

performing, by at least one computer, natural language processing on the one or more instant messages to determine whether the one or more instant messages ask whether the away or offline user will receive a recently sent electronic mail message or whether the one or more instant messages are related to leaving a message for the away or offline user;

in response to a determination that the one or more instant messages ask whether the away or offline user will receive a recently sent electronic mail message;

determining an appropriate response to the one or more instant messages that indicates when the away or offline user is expected to check electronic mail using the electronic mail system based on the derived pattern of when the away or offline user is expected to check electronic mail using the electronic mail system after the user logs out of the instant messaging network, and

transmitting the appropriate response to the first user as an instant message; and

in response to a determination that the one or more electronic messages are related to leaving a message for the away or offline user;

accessing a message for the away or offline user from the first user, and delivering the accessed message to the away or offline user.

98. The computer-usable storage medium of claim 97, wherein determining an appropriate response to the request for information related to the status of the away or offline user comprises determining an appropriate response to the request for information related to the status of the away or offline user based on at least one of calendar information for the away or offline user, information about other ways of contacting the away or offline user, or information about recent history of the away or offline status of the away or offline user.

99. The computer-usable storage medium of claim 97, wherein accessing a message for the away or offline user from the first user comprises:

sending, to the first user, a reply to the one or more electronic messages indicating an ability to receive a message for the away or offline user from the first user and describing how the first user may deposit the message for the away or offline user; and

receiving, from the first user, the message for the away or offline user in response to the reply.

100. The computer-usable storage medium of claim 97, wherein receiving one or more electronic messages sent from a first user to the away or offline user comprises receiving the one or more electronic messages using a first communication mechanism, and further wherein performing natural language processing on the one or more electronic messages to determine whether the one or more electronic messages include a request for information related to a status of the away or offline user or whether the one or more electronic messages are related to leaving a message for the away or offline user comprises determining that the one or more electronic messages indicate that the first user wants to leave a message for the away or offline user using a second communication mechanism that is different than the first communication mechanism through which the one or more electronic messages were received.