INTERACTIVE VALET PARKING MANAGEMENT SYSTEM

• US 20120232965A1
• Filed: 03/08/2012
• Published: 09/13/2012
• Est. Priority Date: 03/10/2011
• Status: Abandoned Application

• Current Assignee: Flashparking, Inc.
• Original Assignee: Klever Logic
• Inventors: Rodriguez, Juan F., Diaz, Eliseo J., Cleaver, Dean A.
• Application Number:
  US13/415,750
• Publication Number:
  US 20120232965A1
• Time in Patent Office: Days
• US Class Current: 705/13
• CPC Class Codes: G07B 15/02 taking into account a variable factor such as distance or time, e.g. for passenger transport, parking systems or car rental systems G07B15/06 takes precedence; taximeters G07B13/00; parking meters per se G07F17/24; car rental systems per se G07B15/00

Abstract

One example embodiment includes a system which allows a user to obtain valet services. The system includes an incoming interaction pre-processor. The incoming interaction pre-processor is configured to receive an incoming interaction and determine the type of interaction. The system also includes a processing system, where the processing system provides the interactions to the proper provider. The system further includes a provider management module, where the provider management module is configured to allow each provider to modify desired parameters.

Claims

1. A system which allows a user obtain valet services, the system comprising:

an incoming interaction pre-processor, wherein the incoming interaction pre-processor is configured to;

receive an incoming interaction; and

determine the type of interaction;

a processing system, wherein the processing system provides the interactions to the proper provider; and

a provider management module, wherein the provider management module is configured to allow each provider to modify desired parameters.

2. The system of claim 1, wherein the processing system includes a logic device.

3. The system of claim 2, wherein the logic device includes a processor.

4. The system of claim 1, wherein the incoming type of incoming interaction includes a pick-up, wherein the pick-up includes the valet service taking possession of a vehicle.

5. The system of claim 1, wherein the incoming type of interaction includes a vehicle return, wherein the vehicle return includes returning possession of a vehicle to a customer.

6. The system of claim 1, wherein the processing system withholds at least one piece of information from the provider.

7. The system of claim 6, wherein the at least one piece of information includes payment information.

8. The system of claim 1, wherein the desired parameter includes cost information.

9. The system of claim 1, wherein the desired parameters include locations.

10. The system of claim 1, wherein the desired parameters include hours of operation.

11. A system for allowing a user to interact with a valet service, the system comprising:

an incoming interaction pre-processor, wherein the incoming interaction pre-processor is configured to;

receive an incoming interaction; and

determine the type of interaction;

a processing system, wherein the processing system is configured to;

stores interaction rules for each provider; and

provides the interactions to the proper provider; and

a provider management module, wherein the provider management module is configured to allow each provider to modify desired parameters.

12. The system of claim 11, wherein the an incoming interaction pre-processor is further configured to provide a response to a user that sent an incoming interaction.

13. The system of claim 12, wherein the response includes an SMS message.

14. The system of claim 12, wherein the response includes a push notification.

15. The system of claim 12, wherein the response invoking an interactive voice recording.

16. The system of claim 12, wherein the response includes an error message.

17. The system of claim 12, wherein the response includes a confirmation of services.

18. A system for allowing a user to interact with a valet service, the system comprising:

an incoming interaction pre-processor, wherein the incoming interaction pre-processor is configured to;

receive an incoming interaction, wherein the incoming interaction is received from a customer; and

determine the type of interaction, wherein determining the type interaction includes determining the services requested by the user;

a processing system, wherein the processing system is configured to;

store interaction rules for each provider; and

determine a proper provider to provide the service to the user;

provide at least a portion of the request to the proper provider; and

withhold at least a portion of the request from the proper provider; and

a provider management module, wherein the provider management module is configured to;

store parameters for each provider; and

allow each provider to modify the stored parameters.

19. The system of claim 18, wherein the interaction includes an interaction received from a smartphone app.

20. The system of claim 18, wherein the stored parameters include at least one of:

locations;

valet fees;

employees;

employee pay rates;

system role;

reports;

accounting data;

dashboard;

block/black list;

or

customized business rules.