MESSAGE TRACKING FUNCTIONALITY BASED ON THREAD-RECURRENT DATA
1 Assignment
0 Petitions
Accused Products
Abstract
A method, system, computer program product, and related business methods are described in the context of a web-based business information system having an internal e-mail facility, wherein e-mail communications between a native e-mail system of an end user of the web-based business information system and an external contact are facilitated and automatically tracked by the web-based business information system, the native e-mail system lying outside the web-based business information system but often being preferred by the end user over the internal e-mail facility of the web-based business information system. The described preferred embodiments provide for easy-to-use, reasonably transparent, “no-click” integration of the web-based business information system with the end user'"'"'s native e-mail system in a manner that is independent of the particular type and choice of native e-mail system.
-
Citations
46 Claims
-
1-26. -26. (canceled)
-
27. A system for message tracking, comprising:
-
at least one computer; and a message tracking engine facilitated by the at least one computer, the message tracking engine configured to, at least; track a communication of a first e-mail message from a first e-mail user to a second e-mail user, the first e-mail message having a thread-recurrent field including a first field component identifying at least one of a plurality of messaging categories and a second field component identifying a messaging thread involving at least the first e-mail user and the second e-mail user; track a communication of a second e-mail message from the second e-mail user to the first e-mail user, the second e-mail message having a thread-recurrent field corresponding to the thread-recurrent field of the first e-mail message, the thread-recurrent field of the second e-mail message including a first field component identifying the at least one of the plurality of messaging categories and a second field component identifying the messaging thread involving at least the first e-mail user and the second e-mail user; and evaluate one or more rules to access e-mail tracking functionality, the evaluation of the one or more rules based at least in part on the at least one of the plurality of messaging categories identified by the first field component of the second e-mail message and the messaging thread identified by the second field component of the second e-mail message. - View Dependent Claims (28, 29, 30, 31)
-
-
32. A system for message tracking, comprising:
-
at least one computer; and a message tracking engine facilitated by the at least one computer, the message tracking engine configured to, at least; track a communication of a first message from a first user to a second user, the first message having a thread-recurrent field including a first field component corresponding to at least one of a plurality of messaging categories and a second field component corresponding to a messaging thread involving at least the first user and the second user; track a communication of a second message from the second user to the first user, the second message having a thread-recurrent field corresponding to the thread-recurrent field of the first message, the thread-recurrent field of the second message including a first field component corresponding to the at least one of the plurality of messaging categories and a second field component corresponding to the messaging thread involving at least the first user and the second user; and evaluate one or more rules to access message tracking functionality, the evaluation of the one or more rules based at least in part on said at least one of the plurality of messaging categories and said messaging thread involving at least the first user and the second user. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39, 40)
-
-
41. A system for message tracking, comprising:
-
at least one computer; and a message tracking engine facilitated by the at least one computer, the message tracking engine configured to, at least; track a communication of a first message from a first user to a second user, the first message having at least one thread-recurrent field associated with an identification of a thread of communications involving at least the first user and the second user and a cryptographic hash code based at least in part on at least one portion of the at least one thread-recurrent field; track a communication of a second message from the second user to the first user, the second message having at least one thread-recurrent field corresponding to the at least one thread-recurrent field of the first message, the thread-recurrent field of the second message associated with the identification of the thread of communications involving at least the first user and the second user and said cryptographic hash code; and evaluate one or more rules to access message tracking functionality, the evaluation of the one or more rules based at least in part on the identification of the thread of communications involving at least the first user and the second user and said cryptographic hash code. - View Dependent Claims (42, 43, 44, 45, 46)
-
Specification