CUSTOMER CONTROLLED MANAGEMENT OF SHIPMENTS

• US 20120303539A1
• Filed: 06/30/2011
• Published: 11/29/2012
• Est. Priority Date: 05/25/2011
• Status: Abandoned Application

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Marcus, Stuart, Bowling, Russell, Slayton, John, Campbell, Randy
• Application Number:
  US13/174,269
• Publication Number:
  US 20120303539A1
• Time in Patent Office: Days
• US Class Current: 705/330
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

Systems, methods, apparatus, and computer program products are provided for customer controlled management of shipments. For example, in various embodiments, a customer can provide information prior to a first delivery attempt of an item by a carrier to receive messages regarding shipment of the item and to have the item delivered in accordance with the provided information.

Claims

1. A method for providing at least one instruction for delivering at least one item to a customer by a carrier, the method comprising:

storing, via a carrier system, shipping data corresponding to an item to be delivered to a customer by a carrier;

receiving, via the carrier system, at least one instruction for delivering the item, wherein the at least one instruction (1) was provided by the customer and (2) is received prior to a first delivery attempt of the item;

updating, via the carrier system, the shipping data to reflect the at least one instruction; and

transmitting, via the carrier system to a mobile station, at least a portion of the updated shipping data corresponding to the item, the updated shipping data comprising the at least one instruction; and

receiving, via the mobile station, at least a portion of the updated shipping data corresponding to the item, wherein (1) the mobile station is operated by a delivery person of the carrier, and (2) the item is subsequently delivered by the delivery person in accordance with the at least one instruction.

2. The method of claim 1 further comprising causing display, via the mobile station, of the at least a portion of the updated shipping data.

3. The method of claim 1 further comprising:

storing communication preferences for providing information regarding the item, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer, and (2) define a time period prior to the first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

automatically generating a message providing the information regarding the item to be delivered to the customer; and

automatically transmitting the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

4. The method of claim 3, wherein the at least one communication format is selected from the group consisting of a text message, an email message, and a voice message.

5. The method of claim 3, wherein the at least one instruction identifies a location at the delivery address at which the item should be left.

6. The method of claim 1, wherein the at least one instruction identifies a code to input for entering an area proximate the delivery address.

7. A system for providing at least one instruction for delivering at least one item to a customer, the system comprising (1) a carrier system comprising one or more processors and one or more memory storage areas and (2) a mobile station comprising one or more processors and one or more memory storage areas:

wherein the carrier system is configured;

store shipping data corresponding to an item to be delivered to a customer by a carrier,

receive at least one instruction for delivering the item, wherein the at least one instruction (1) was provided by the customer and (2) is received prior to a first delivery attempt of the item,

update the shipping data to reflect the at least one instruction, and

transmit at least a portion of the updated shipping data corresponding to the item, the updated shipping data comprising the at least one instruction, and

wherein the mobile station is configured to receive at least a portion of the updated shipping data corresponding to the item, and wherein (1) the mobile station is operated by a delivery person of the carrier, and (2) the item is subsequently delivered by the delivery person in accordance with the at least one instruction.

8. The system of claim 7 wherein the mobile station is further configured to cause display of the at least a portion of the updated shipping data.

9. The system of claim 7 wherein the carrier system is further configured to:

store communication preferences for providing information regarding the item, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer, and (2) define a time period prior to the first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

automatically generate a message providing the information regarding the item to be delivered to the customer; and

automatically transmit the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

10. The system of claim 9, wherein the at least one communication format is selected from the group consisting of a text message, an email message, and a voice message.

11. The system of claim 9, wherein the at least one instruction identifies a location at the delivery address at which the item should be left.

12. The system of claim 7, wherein the at least one instruction identifies a code to input for entering an area proximate the delivery address.