Generic Business Notifications for Mobile Devices

• US 20120322470A1
• Filed: 06/16/2011
• Published: 12/20/2012
• Est. Priority Date: 06/16/2011
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Said, Bare, Eberlein, Peter
• Granted Patent: US 8,467,817 B2
• Time in Patent Office: Days
• US Class Current: 455/466
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 67/303 Terminal profiles
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

The present disclosure involves systems and computer-implemented methods for providing generic push notifications to mobile devices. One process includes monitoring at least one business process for an occurrence of a triggering event. In response to the occurrence of the triggering event, at least one parameter associated with the particular triggering event is identified. A user associated with the at least one business process and the particular triggering event is identified, and a message for the user is generated, where the generated message identifies a mobile business application associated with the particular triggering event and includes the at least one identified parameter. The generated message can then be sent to a mobile device associated with the user. In some instances, the generated message may be an SMS message, and can include embedded code to allow the mobile device to launch the identified mobile business application.

Claims

1. A computer-implemented method for providing generic push notifications to mobile devices, the method comprising:

monitoring at least one business process for an occurrence of at least one triggering event;

identifying, in response to the occurrence of a particular triggering event, at least one parameter associated with the particular triggering event;

identifying at least one user associated with the at least one business process and the particular triggering event;

generating a message for the at least one identified user associated with the particular triggering event, where the generated message identifies a mobile business application associated with the particular triggering event and includes the at least one identified parameter associated with the triggering event; and

sending the generated message to a mobile device associated with the at least one identified user.

2. The method of claim 1, wherein the generated message comprises a Short Message Service (SMS) message.

3. The method of claim 1, wherein the at least one monitored business process is associated with a business application.

4. The method of claim 1, wherein the triggering event includes an event associated with the at least one monitored business process requiring input from the at least one user.

5. The method of claim 1, wherein the identified at least one parameter associated with the triggering event includes an identification of a particular state of the business process.

6. The method of claim 1, wherein the mobile device associated with the at least one identified user is determined based on information retrieved from a user database, and wherein sending the generated message to the mobile device associated with the at least one identified user includes sending the generated message to a mobile phone number associated with the at least one identified user.

7. The method of claim 6, further comprising:

determining a set of capabilities available on the mobile device; and

formatting the generated message based at least in part on the determined set of capabilities available on the mobile device.

8. The method of claim 1, wherein the mobile business application associated with the particular triggering event identified in the generated message is encoded within a hyperlink included in the generated message, where activation of the hyperlink is operable to launch the identified mobile business application at the mobile device.

9. The method of claim 8, wherein the hyperlink included in the generated message further includes at least one of the at least one identified parameters.

10. The method of claim 9, wherein activation of the hyperlink is further operable to launch the identified mobile business application at the mobile device to a state specified by at least one of the parameters included in the generated message.

11. A computer-implemented method for receiving generic push notifications at mobile devices, the method comprising:

identifying a message received at a mobile device as being associated with a remote business application, where the received message comprises an enhanced message encoded with at least one parameter associated with a state of a mobile business application to be executed at the mobile device;

launch a mobile business application at the mobile device based on the identified message, where the mobile business application is associated with the remote business application;

obtaining an updated state of the mobile business application based at least in part on the at least one parameter encoded with the received message; and

presenting the mobile business application in the updated state at the mobile device.

12. The method of claim 11, wherein the message received at the mobile device is an SMS message.

13. The method of claim 12, wherein the SMS message comprises an enhanced message based on an enhanced messaging protocol, where the enhanced messaging protocol defined at the mobile device and at a system executing the remote business application.

14. The method of claim 11, wherein the enhanced message is further encoded with a uniform resource locator identifying the mobile business application to be launched.

15. The method of claim 12, wherein launching the mobile business application at the mobile device based on the identified message comprises:

launching a generic business application player in response to receiving the SMS message at the mobile device;

identifying a mobile business application associated with the SMS message; and

using the generic business application player to launch the identified mobile business application.

16. The method of claim 15, wherein launching the generic business application player in response to receiving the SMS message at the mobile device comprises:

monitoring incoming SMS messages received at the mobile device;

identifying the received SMS message as associated with a remote business application upon receipt at the mobile device; and

launching the generic business application player based on the identified of the received SMS message as associated with the remote business application.

17. The method of claim 15, wherein identifying the mobile application associated with the SMS message comprises decoding the enhanced message to identify the associated mobile business application, where the SMS message is encoded with a URL associated with the identified mobile business application, and wherein decoding the enhanced message is performed based at least in part on a predefined enhanced message protocol.

18. The method of claim 11, wherein obtaining the updated state of the mobile business application based at least in part on the at least one parameter encoded with the received message includes:

sending a request for information associated with the at least one encoded parameter to the remote business application; and

receiving information defining the updated state of the mobile business application in response to the request at the mobile device.

19. A computer program product for providing generic push notifications to mobile devices, the computer program product comprising computer readable instructions embodied on tangible, non-transitory media, the instructions operable when executed to:

monitor at least one business process for an occurrence of at least one triggering event;

identify, in response to the occurrence of a particular triggering event, at least one parameter associated with the particular triggering event;

identify at least one user associated with the at least one business process and the particular triggering event;

generate a message for the at least one identified user associated with the particular triggering event, where the generated message identifies a mobile business application associated with the particular triggering event and includes the at least one identified parameter associated with the triggering event; and

send the generated message to a mobile device associated with the at least one identified user.

20. A computer program product for receiving generic push notifications at a mobile device, the computer program product comprising computer readable instructions embodied on tangible, non-transitory media, the instructions operable when executed to:

identify a message received at a mobile device as being associated with a remote business application, where the received message comprises an enhanced message encoded with at least one parameter associated with a state of a mobile business application to be executed at the mobile device;

launch a mobile business application at the mobile device based on the identified message, where the mobile business application is associated with the remote business application;

obtain an updated state of the mobile business application based at least in part on the at least one parameter encoded with the received message; and

present the mobile business application in the updated state at the mobile device.