Support System and Method for Error Recovery in an Electronic Device

  • US 20130055035A1
  • Filed: 08/22/2012
  • Published: 02/28/2013
  • Est. Priority Date: 08/23/2011
  • Status: Active Grant
First Claim
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1. An electronic device displaying an error recovery process, the electronic device comprising:

  • an input unit configured to accept an operation of a user;

    a display unit configured to display an operation screen for the user;

    a meta data transmitting unit configured to transmit screen image data on the display unit, user operation information input via the input unit, and state information about the electronic device, which are collected upon reception of a meta data acquisition command from a support service terminal apparatus, to the support service terminal apparatus as meta data; and

    a display control unit configured to display an error recovery process on the display unit on the basis of user support data transmitted from the support service terminal apparatus in response to the transmitted meta data.

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