Unified Messaging System with Integration of Call Log Data

• US 20130055099A1
• Filed: 08/22/2011
• Published: 02/28/2013
• Est. Priority Date: 08/22/2011
• Status: Abandoned Application

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Inventors: Yao, Rose, Walkin, Brandon Marshall
• Application Number:
  US13/214,924
• Publication Number:
  US 20130055099A1
• Time in Patent Office: Days
• US Class Current: 715/739
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/655 Combination of telephone service and social networking messaging within social networks H04L51/52
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 7/0042 where the data service is a text-based messaging service H04M7/0054 takes precedence

Abstract

Methods and systems directed to a user interface having a conversations view that aggregates all the communications a given users has with his or her contacts across multiple communication means and protocols. Messages between a user and a particular contact are threaded together, regardless of their format or protocol in order to provide the user with a quick history of all communications with his or her contacts.

Claims

1. A method comprising, by one or more computing systems:

accessing a plurality of interaction events between a user and a plurality of contacts;

aggregating, for at least one of the plurality of the contacts, interaction events between the user and the contact, wherein at least one interaction event comprises a call log entry and at least another interaction event comprises one of an email message, a wall post, a short message service (SMS) message, and a chat message;

displaying a selectable list of contacts to the user; and

responsive to user input selecting a contact from the list of contacts, displaying a user interface including the aggregated interaction events between the user and the selected contact.

2. The method of claim 1, wherein the plurality of interactions comprises voice-over-IP calls.

3. The method of claim 1, wherein the plurality of interactions comprises video chats.

4. The method of claim 1, wherein the plurality of interactions comprises voicemails.

5. The method of claim 4, wherein the voicemails are transcribed to text.

6. The method of claim 1, wherein a subset of the plurality of interactions occurs on a social network.

7. The method of claim 1, wherein the selectable list of contacts is ordered alphabetically.

8. The method of claim 1, wherein the selectable list of contacts is ordered chronologically.

9. The method of claim 1, wherein the selectable list of contacts is ordered based on importance.

10. The method of claim 1, wherein the selectable list of contact includes, for each contact, at least a portion of the user'"'"'s most recent interaction with the contact.

11. The method of claim 1, wherein the selectable list of contacts is segregated by contacts who are also connected with the user on a social network, and contacts who are not.

12. A non-transitory computer-readable media containing instructions operable, when executed by one or more processors, to:

access a plurality of interaction events between a user and a plurality of contacts;

aggregate, for at least one of the plurality of the contacts, interaction events between the user and the contact, wherein at least one interaction event comprises a call log entry and at least another interaction event comprises one of an email message, a wall post, a short message service (SMS) message, and a chat message;

display a selectable list of contacts to the user; and

responsive to a user input selecting a contact from the list of contacts, display a user interface including the aggregated interaction events between the user and the selected contact.

13. The media of claim 12, wherein the plurality of interactions comprises voice-over-IP calls.

14. The media of claim 12, wherein the plurality of interactions comprises video chats.

15. The media of claim 12, wherein the plurality of interactions comprises voicemails.

16. The media of claim 12, wherein a subset of the plurality of interactions occurs on a social network.

17. The media of claim 12, wherein the selectable list of contacts is ordered chronologically.

18. The media of claim 12, wherein the selectable list of contacts is ordered based on importance.

19. The media of claim 12, wherein the selectable list of contact includes, for each contact, at least a portion of the user'"'"'s most recent interaction with the contact.

20. The media of claim 12, wherein the selectable list of contacts is segregated by contacts who are also connected with the user on a social network, and contacts who are not.