COMPUTER-IMPLEMENTED INFORMATION REUSE
First Claim
1. A computer-implemented method for reusing information, comprising:
- receiving a query for a solution to a problem;
extracting details from the query;
performing a search on a set of data stored in at least one computer storage device using the details;
generating a set of results based on the search;
classifying the set of results into a set of categories;
assessing a quality of each of the set of results based on a usefulness of the set of results, the usefulness being determined using language derived from a problem statement of the query; and
ranking the set of results based on the quality as assessed.
1 Assignment
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Accused Products
Abstract
Embodiments of the present invention relate to an approach for reusing information/knowledge. Specifically, embodiments of the present invention provide an approach for retrieving previously stored data to satisfy queries (e.g., jobs/tickets) for solutions to problems while maintaining privacy/security of the data as well as ensuring the quality of the results. In a typical embodiment, a query for a solution to a problem is received and details are extracted therefrom. Using the details, a search is performed on a set of data stored in at least one computer storage device. Based on the search, a set of results will be generated and classified into a set of categories. In any event, the quality of each of the set of results will be assessed based on the usefulness of the set of results.
22 Citations
20 Claims
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1. A computer-implemented method for reusing information, comprising:
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receiving a query for a solution to a problem; extracting details from the query; performing a search on a set of data stored in at least one computer storage device using the details; generating a set of results based on the search; classifying the set of results into a set of categories; assessing a quality of each of the set of results based on a usefulness of the set of results, the usefulness being determined using language derived from a problem statement of the query; and ranking the set of results based on the quality as assessed. - View Dependent Claims (2, 3, 4, 5, 7)
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6. (canceled)
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8. A system for reusing information, comprising:
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a memory medium comprising instructions; a bus coupled to the memory medium; and a processor coupled to the bus that when executing the instructions causes the system to; receive a query for a solution to a problem; extract details from the query; perform a search on a set of data stored in at least one computer storage device using the details; generate a set of results based on the search; classify the set of results into a set of categories; assess a quality of each of the set of results based on a usefulness of the set of results, the usefulness being determined using language derived from a problem statement of the query; and rank the set of results based on the quality as assessed. - View Dependent Claims (9, 10, 11, 12, 14)
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13. (canceled)
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15. A computer program product for reusing information, the computer program product comprising a computer readable storage media, and program instructions stored on the computer readable storage media, to:
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receive a query for a solution to a problem; extract details from the query; perform a search on a set of data stored in at least one computer storage device using the details; generate a set of results based on the search; classify the set of results into a set of categories; assess a quality of each of the set of results based on a usefulness of the set of results, the usefulness being determined using language derived from a problem statement of the query; and rank the set of results based on the quality as assessed. - View Dependent Claims (16, 17, 18, 19)
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20. (canceled)
Specification