System And Method For Augmenting Features Of Visual Voice Mail

• US 20130122871A1
• Filed: 11/16/2011
• Published: 05/16/2013
• Est. Priority Date: 11/16/2011
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Shaw, Venson M.
• Granted Patent: US 8,489,075 B2
• Time in Patent Office: Days
• US Class Current: 455/413
• CPC Class Codes: H04L 12/189 in combination with wireless systems selective distribution or broadcast in wireless communication networks H04W4/06
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2207/185 wireless packet-switched
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 7/0048 where the text-based messaging service is a Short Message Service
• CPC Class Codes: H04M 7/0054 where the data service is an electronic mail service
• CPC Class Codes: H04W 4/06 Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A method for delivery of a voice mail message to a recipient. The method includes determining content of the voice mail message, identifying a recipient of the voice mail message based on the determining step, converting the voice mail message to a format for delivery based on the identifying step, and delivering the converted voice mail message to the recipient. The method further includes identifying a voice mail box of the recipient and caching voice mail box information at a voice mail server.

Claims

1. A method comprising:

providing a system including at least one processor configured to process voice mail messages;

parsing, by said system including said at least one processor, a voice mail message to determine content of the voice mail message;

identifying, with said system, a plurality of intended recipients of the voice mail message based on the parsed content of the voice mail message;

determining, with said system, a message format preference for each recipient of the plurality of intended recipients;

converting, with said system, the voice mail message to a format that is compatible with the message format preference of each recipient of the plurality of intended recipients; and

transmitting, via said system, each of the converted voice mail messages to the plurality of intended recipients.

2. The method of claim 1 wherein the message format preference comprises at least one of a text message format, an email message format, or an SMS message format.

3. The method of claim 1 further comprising identifying one or more voice mail boxes of the plurality of intended recipients and caching voice mail box information at a voice mail server.

4. The method of claim 3 wherein the voice mail server receives voice mail box identification information from one of a Lightweight Data Access Protocol server or a Domain Name System server.

9. The method of claim 1, wherein each message format is based on a profile for each of the intended recipients.

10. The method of claim 1, wherein said plurality of intended recipients includes at least one group of intended recipients.

11. The method of claim 10, wherein the plurality of intended recipients of said at least one group share at least one common attribute.

12. The method of claim 11, wherein said group of intended recipients is selected from a group comprising family members, neighbors, friends, and business colleagues.

5. A method comprising:

providing a system including at least one processor configured to process voice mail messages;

receiving, by said system, visual voice mail information for a plurality of intended recipients of the visual voice mail information;

determining, by said system, content of the received visual voice mail information;

identifying, with said system, each intended recipient of the plurality of intended recipients based on the determined content;

initiating, by said system, a predictive tool for predicting future communications to said plurality of intended recipients by generating updates to a profile for said plurality of intended recipients, said updates being performed when a voice mail message is received for each intended recipient by performing a destination lookup for each intended recipient using a Lightweight Data Access Protocol server or a Domain Name System server, thereby determining a destination network and location of each intended recipient;

providing, by said system, an address destination for each said intended recipient by associating each said intended recipient with a Lightweight Data Access Protocol address or a Domain Name System server address for future delivery of visual voice mail messages to the plurality of intended recipients; and

caching, by said system, address destination information for each said intended recipient to a visual voice mail server.

7. The method of claim 5 further comprising converting the visual voice mail information to one or more formats for delivery to said plurality of intended recipients based on the preferences of each of the intended recipients.

13. The method of claim 5, wherein each intended recipient has a profile on the visual voice mail server.

6. (canceled)

8. (canceled)