QUESTION AND ANSWER PROCESSING DEVICE, QUESTION AND ANSWER PROCESSING METHOD, QUESTION AND ANSWER PROCESSING PROGRAM, AND RECORDING MEDIUM

• US 20130132178A1
• Filed: 02/07/2012
• Published: 05/23/2013
• Est. Priority Date: 05/30/2011
• Status: Abandoned Application

• Current Assignee: Rakuten, Inc. (Rakuten Group, Inc.)
• Original Assignee: Rakuten, Inc. (Rakuten Group, Inc.)
• Inventors: Masuko, Soh, Mikitani, Hiroshi
• Application Number:
  US13/813,019
• Publication Number:
  US 20130132178A1
• Time in Patent Office: Days
• US Class Current: 705/14.19
• CPC Class Codes: G06Q 30/0217 involving input on products or services in exchange for incentives or rewards

Abstract

A question and answer processing device receives question information, purchase history requirement information, and attribute requirement information from a questioner terminal device, acquires user identification information which has been searched for by a search means that searches for the user identification information of a user satisfying requirements indicated by the received purchase history requirement information and attribute requirement information, transmits the received question information to an answerer terminal device used by a user identified by the acquired user identification information, receives determined reward information, which indicates a reward determined by a questioner for answer information, from the questioner terminal device which receives the answer information transmitted from the answerer terminal device, and causes a storage means to store the received determined reward information in association with the user identification information of an answerer.

Claims

1. A question and answer processing device to which terminal devices used by users to exchange questions and answers between users can be connected through a network, the question and answer processing device comprising:

a question information reception unit that receives question information, purchase history requirement information and attribute requirement information from a questioner terminal device being the terminal device used by a questioner, the purchase history requirement information indicating requirements of a purchase history of a transaction target being at least either one of an item for sale or a service, the attribute requirement information indicating requirements of a attribute of a user;

an acquisition unit that acquires user identification information having been searched for by a search unit, the user identification information identifying a user, the search unit searching for the user identification information of a user satisfying requirements indicated by the received purchase history requirement information and by the attribute requirement information on the basis of purchase history information and attribute information, the purchase history information indicating a purchase history of the transaction target in association with the user identification information, the attribute information indicating an attribute of a user in association with the user identification information;

a question information transmission unit that transmits the received question information to an answerer terminal device being the terminal device used by a user identified by the acquired user identification information;

a determined reward information reception unit that receives determined reward information from the questioner terminal device having received answer information transmitted from the answerer terminal device, the determined reward information indicating a reward determined by a questioner for the answer information; and

a storage control unit that causes a storage unit to store the received determined reward information in association with the user identification information of an answerer, the storage unit storing information indicating things obtained by a user.

2. The question and answer processing device according to claim 1, wherein

the question information reception unit receives the question information, the purchase history requirement information, the attribute requirement information and rough estimate reward information from the questioner terminal device, the rough estimate reward information indicating a rough estimate of a reward estimated by the questioner, and

the question information transmission unit transmits the received question information and the received rough estimate reward information to the answerer terminal device.

3. The question and answer processing device according to claim 2, further comprising:

a reward history information storage unit that stores reward history information in association with the user identification information of the questioner, the reward history information including the rough estimate reward information and the determined reward information which are received from the questioner terminal device; and

a reward history information transmission unit that transmits the reward history information having been stored so far in the reward history information storage unit in association with the user identification information of the questioner to the answerer terminal device.

4. The question and answer processing device according to claim 3, further comprising:

an answer information reception unit that receives answer information from the answerer terminal device; and

an answer information transmission unit that transmits the received answer information to the questioner terminal device,

wherein the reward history information storage unit stores the reward history information including the rough estimate reward information, the determined reward information and the answer information, the rough estimate reward information and the determined reward information being received from the questioner terminal device, the answer information being received from the answerer terminal device.

5. The question and answer processing device according to claim 1, wherein

in the storage unit, coupon information indicating a coupon being able to be used to purchase the transaction target is stored in association with the user identification information,

the determined reward information reception unit receives coupon identification information identifying a coupon having been determined by the questioner as a coupon to be given, and

the storage control unit causes the storage unit to store the coupon information as the determined reward information in association with the user identification information of the answerer, the coupon information as the determined reward information being identified by the received coupon identification information.

6. The question and answer processing device according to claim 5, further comprising:

a coupon information transmission unit that transmits one or more pairs of the coupon information and cost information which are stored in a coupon information storage unit to the questioner terminal device, the coupon information storage unit storing the coupon information and the cost information in association with each other, the cost information indicating a cost defrayed by the questioner to give a coupon, wherein the determined reward information reception unit receives the coupon identification information of the coupon information selected by the questioner from the coupon information transmitted to the questioner terminal device.

7. The question and answer processing device according to claim 6, wherein

the question information reception unit receives rough estimate cost information as the rough estimate reward information, the rough estimate cost information indicating a rough estimate of a cost estimated by the questioner,

the question and answer processing device further comprises a coupon information acquisition unit that acquires the coupon information corresponding to a cost indicated by the received rough estimate cost information from the coupon information storage unit,

the question information transmission unit transmits the received question information and the acquired coupon information to the answerer terminal device, and

the coupon information transmission unit transmits at least the acquired coupon information to the questioner terminal device.

8. The question and answer processing device according to claim 1, wherein

in the coupon information storage unit, the coupon information and the cost information are stored in association with each other, the coupon information having been set by a provider providing the transaction target, the coupon information indicating that the coupon can be used to the provider having set the coupon information, the cost information having been set by the provider.

9. The question and answer processing device according to claim 8, wherein

in the coupon information storage unit, the coupon information indicating content of discount of purchase price and the cost information indicating an amount of a cost corresponding to an amount of money smaller than an amount of money to be discounted by use of a coupon are stored in association with each other.

10. The question and answer processing device according to claim 1, wherein

in the coupon information storage unit, the coupon information indicating provider identification information identifying the provider having set a coupon and the cost information are stored in association with each other, and

the coupon information transmission unit transmits the coupon information including the provider identification information searched for by a provider identification information search unit and the cost information corresponding to the coupon information to the questioner terminal device, the provider identification information search unit searching for the provider identification information the provider identification information search unit searching for the provider identification information of the provider to be recommended to a user indicated by the user identification information acquired by the acquisition unit, the provider identification information search unit searching for the provider identification information on the basis of personal information of a user, the personal information being registered according to an operation of the user on an electronic commerce site where the transaction target provided from the provider can be purchased.

11. The question and answer processing device according to claim 1, wherein

in the coupon information storage unit, the coupon information including transaction target identification information and the cost information are stored in association with each other, the transaction target identification information identifying a transaction target for which a coupon can be used, and

the coupon information transmission unit transmits the coupon information including the transaction target identification information searched for by a transaction target identification information search unit and the cost information corresponding to the coupon information to the questioner terminal device, the transaction target identification information search unit searching for the transaction target identification information of the transaction target to be recommended to a user indicated by the user identification information acquired by the acquisition unit, the transaction target identification information search unit searching for the transaction target identification information on the basis of personal information of a user, the personal information being registered according to an operation of the user on an electronic commerce site where the transaction target can be purchased.

12. The question and answer processing device according to claim 1, further comprising:

an address information acquisition unit that acquires address information of a user identified by the acquired user identification information;

a generation unit that generates display information on the basis of the acquired address information, the display information being used for displaying a map showing a distribution of users identified by the acquired user identification information; and

a display information transmission unit that transmits the generated display information to the questioner terminal device,

wherein the question information reception unit receives question information from the questioner terminal device having displayed the map based on the display information.

13. The question and answer processing device according to claim 12, wherein

the generation unit generates the display information for displaying the map on which an object indicating a user identified by the acquired user identification information is arranged,

the question information reception unit receives the question information and the user identification information of a user indicated by the object selected by the questioner from the questioner terminal device having displayed the map on which the object is arranged based on the display information, and

the question information transmission unit transmits the received question information to the answerer terminal device used by a user identified by the user identification information received from the questioner terminal device.

14. The question and answer processing device according to claim 1, wherein

in the storage unit, the number of points held by a user as points being able to be used to purchase the transaction target is stored in association with the user identification information,

the determined reward information reception unit receives the number of points determined by the questioner as points to be given, and

the storage control unit subtracts the received number of points from the number of points stored in the storage unit in association with the user identification information identifying the questioner and adds the received number of points to the number of points stored in the storage unit in association with the user identification information of the answerer.

15. The question and answer processing device according to claim 1, wherein

the question information reception unit receives the purchase history requirement information including a requirement of a purchase period and the attribute requirement information including a requirement of an address.

16. A question and answer processing method in a question and answer processing device to which terminal devices used by users to exchange questions and answers between users can be connected through a network, the question and answer processing method comprising:

a question information reception step of receiving question information, purchase history requirement information and attribute requirement information from a questioner terminal device being the terminal device used by a questioner, the purchase history requirement information indicating requirements of a purchase history of a transaction target being at least either one of an item for sale or a service, the attribute requirement information indicating requirements of a attribute of a user;

an acquisition step of acquiring user identification information having been searched for by a search unit, the user identification information identifying a user, the search unit searching for the user identification information of a user satisfying requirements indicated by the received purchase history requirement information and by the attribute requirement information on the basis of purchase history information and attribute information, the purchase history information indicating a purchase history of the transaction target in association with the user identification information, the attribute information indicating an attribute of a user in association with the user identification information;

a question information transmission step of transmitting the received question information to an answerer terminal device being the terminal device used by a user identified by the acquired user identification information;

a determined reward information reception step of receiving determined reward information from the questioner terminal device having received answer information transmitted from the answerer terminal device, the determined reward information indicating a reward determined by a questioner for the answer information; and

a storage control step of causing a storage unit to store the received determined reward information in association with the user identification information of an answerer, the storage unit storing information indicating things obtained by a user.

17. (canceled)

18. A non-transitory recording medium in which a question and answer processing program is computer-readably recorded, the question and answer processing program causing a computer included in a question and answer processing device to which terminal devices used by users to exchange questions and answers between users can be connected through a network to function as:

a question information reception unit that receives question information, purchase history requirement information and attribute requirement information from a questioner terminal device being the terminal device used by a questioner, the purchase history requirement information indicating requirements of a purchase history of a transaction target being at least either one of an item for sale or a service, the attribute requirement information indicating requirements of a attribute of a user;

an acquisition unit that acquires user identification information having been searched for by a search unit, the user identification information identifying a user, the search unit searching for the user identification information of a user satisfying requirements indicated by the received purchase history requirement information and by the attribute requirement information on the basis of purchase history information and attribute information, the purchase history information indicating a purchase history of the transaction target in association with the user identification information, the attribute information indicating an attribute of a user in association with the user identification information;

a question information transmission unit that transmits the received question information to an answerer terminal device being the terminal device used by a user identified by the acquired user identification information;

a determined reward information reception unit that receives determined reward information from the questioner terminal device having received answer information transmitted from the answerer terminal device, the determined reward information indicating a reward determined by a questioner for the answer information; and

a storage control unit that causes a storage unit to store the received determined reward information in association with the user identification information of an answerer, the storage unit storing information indicating things obtained by a user.