SHARED DIRECTORY SYSTEM

• US 20130218902A1
• Filed: 02/17/2012
• Published: 08/22/2013
• Est. Priority Date: 02/17/2012
• Status: Abandoned Application

• Current Assignee: RingCentral Incorporated
• Original Assignee: RingCentral Incorporated
• Inventors: Vendrow, Vlad, Chau, Vi Dinh
• Application Number:
  US13/399,343
• Publication Number:
  US 20130218902A1
• Time in Patent Office: Days
• US Class Current: 707/748
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9536 Search customisation based on social or collaborative filtering

Abstract

A directory system aggregates and synchronizes contact information across users, devices, and services. The directory system may aggregate contact information globally or across groups or organizations. The directory system may synchronize contact information for different users and resolve conflicts between inconsistent entries for a given entity. The directory system also may provide user-customized views of aggregated and synchronized contact information and list search results according to different attributes or based on relationships the search results may have with the user performing the search.

Claims

1. A method, comprising:

receiving, by a computing device, a search request from a user;

searching, by the computing device, a directory in response to the search request;

identifying, by the computing device, contacts from the directory based on the search request;

identifying, by the computing device, degrees of separation between the user and the contacts;

determining, by the computing device, a first weighting for the contacts based on the degrees of separation between the user and the contact;

identifying, by the computing device, data sources providing the contacts;

determining, by the computing device, a second weighting for the contacts based on the data sources providing the contacts; and

ranking, by the computing device, the contacts based on the first weightings and the second weightings.

2. The method of claim 1, further comprising:

identifying a first number of the contacts identifying a first name associated with the search request;

identifying a second number of contacts containing a second name associated with the search request; and

ranking the first name higher than the second name based on the first number of the contacts being larger than the second number of the contacts.

3. The method of claim 1, further comprising:

identifying a first name in a first one of the contacts associated with the search request;

identifying a first degree of separation between the user and the first one of the contacts;

identifying a name of the user in the contacts for the first one of the contacts;

identifying a second name in a second one of the contacts associated with the search request;

identifying a first degree of separation between the user and the second one of the contacts;

determining the name of the user is not in the contacts for the second one of the contacts; and

ranking the first name in the first one of the contacts with a first degree of separation higher than the second name in the second one of the contacts with a first degree of separation.

4. The method of claim 1, further comprising:

identifying a first one of the contacts in an address book of the user and having a first degree of separation with the user;

identifying a second one of the contacts not in the address book of the user and having a first degree of separation with the user; and

ranking the first one of the contacts higher than the second one of the contacts.

5. The method of claim 1, further comprising:

identifying a number of common entries in address books of the contacts and in an address book of the user; and

ranking the contacts based on the number of common entries.

6. The method of claim 5, further comprising uploading some of the contacts into the directory from a global database containing caller identifiers and associated phone numbers.

7. The method of claim 1, further comprising:

receiving tags identifying relationships between the contacts and the user;

identifying different groups of the contacts associated with the identified relationships; and

displaying the different groups of the contacts to the user.

8. The method of claim 1, further comprising:

identifying the contacts in the directory associated with a same entity;

identifying differences between contact information in the identified contacts; and

selectively updating the contact information to remove the differences.

9. The method of claim 1, further comprising:

listing names associated with the identified contacts;

receiving a request to initiate a communication for a selected one of the names; and

initiating a communication in response to the request.

10. The method of claim 1, further comprising:

listing names associated with the identified contacts;

receiving a request from the user to dial a phone number for a selected one of the names;

identifying a recording in the directory associated with the user; and

playing the recording while calling the phone number.

11. An apparatus, comprising:

logic circuitry configured to;

receive a search request from a user;

identify names and associated contact information in response to the search request;

enable the names to be displayed to the user;

identify visibility settings for the contact information;

enable the contact information to be displayed to the user based on the visibility settings;

receive a selection of one of the displayed names;

identify a phone number in the contact information associated with the selected one of the displayed names;

identify a shut off state for the visibility settings of the contact information associated with the selected one of the displayed names; and

use the hone number to initiate a phone call while preventing the hone number from being displayed to the user based on the shut off state for the visibility settings.

12. The apparatus of claim 11, wherein the logic circuitry is further configured to:

identify relationships between the user and entities associated with the contact information; and

enable the contact information to be displayed based on the relationships between the user and the entities associated with the contact information.

13. The apparatus of claim 12, wherein the relationships comprise degrees of separation between the user and the entities associated with the contact information.

15. The apparatus of claim 11, wherein the logic circuitry is further configured to:

identify a do not disturb setting in the contact information associated with the selected one of the displayed names; and

prevent initiation of the phone call based on the do not disturb setting.

16. The apparatus of claim 11, wherein the logic circuitry is further configured to:

identify relationships between the user and entities associated with the displayed names; and

display the relationships with the displayed names.

17. The apparatus of claim 11, wherein the logic circuitry is further configured to:

identify a first set of the contact information associated with contacts in a user address book;

identify a second set of the contact information associated with address books of the contacts;

identify a first set of names in the first set of the contact information based on the search request;

identify a second set of names in the second set of the contact information based on the search request;

display the first set of names in a first ranked list; and

display the second set of names in a second ranked list.

18. The apparatus of claim 17, wherein the logic circuitry is further configured to:

identify a third set of the contact information associated with social network sites for the user;

identify a third set of names in the third set of the contact information associated with the social network sites based on the search request; and

display the third set of names in a third ranked list.

19. The apparatus of claim 11, wherein the logic circuitry is further configured to:

identify a user location;

identify contact locations associated with the contact information; and

identify the contact information based on a proximity of the contact locations to the user location.

20. The apparatus of claim 11, wherein the logic circuitry is further configured to:

receive tags identifying relationships between entities associated with the contact information and the user; and

display the contact information to the user based on the relationships.

21. The apparatus of claim 11, wherein the logic circuitry is further configured to:

display a list of names in response to the search request;

receive a name selection for one of the names from the list of names;

initiate a communication associated with the name selection;

identify a recording associated with the user; and

play the recording while calling the phone number to identify the user.

14. (canceled)

22. An apparatus, comprising:

a processing device configured to;

identify contact information for different users;

generate records in a directory associated with the different users and containing the contact information;

compare the contact information in the records associated with the different users;

identify differences in the contact information;

identify the contact information most likely to be correct contact information;

identify the contact information most likely to be incorrect contact information; and

update the incorrect contact information with the correct contact information.

23. The apparatus of claim 22, wherein the processing device is configured to:

identify different phone numbers in the contact information for an entity;

identify one of the users as the entity;

identifying one of the different phone numbers in the contact information for the identified one of the users as a most likely correct phone number for the entity; and

identify the other different phone numbers in the contact information for the other users as most likely incorrect phone numbers for the entity.

24. The apparatus of claim 22, wherein the processing device is further configured to:

identify a phone number in the contact information for an entity;

identify the records for a first group of the users having a first phone number for the entity;

identify the records for a second group of the users having a second phone number for the entity;

identify a larger number of the users in the first group of users than in the second group of users; and

identify the first phone number as a most likely correct hone number for the entity based on the larger group of users in the first group of users.

25. The apparatus of claim 22, wherein the processing device is further configured to:

send notifications to the different users identifying the differences in the contact information; and

replace the mostly likely to be incorrect contact information with the most likely to be correct contact information in the records associated with the different users in response to approval by the different users or identification of new contact by the different users.

26. The apparatus of claim 22, wherein the processing device is further configured to:

identify omitted contact information in the records associated with the different users; and

add the omitted contact information from the most likely to be correct contact information to the records associated with the different users.

27. The apparatus of claim 22, wherein the processing device is further configured to:

receive a search request from an identified one of the different users;

send the search request to the directory; and

receive a list of contact information back from the directory in response to the search request, wherein the list of contact information is ranked in an order based on relationships between the identified one of the different users and the contact information.

28. The apparatus of claim 27, wherein the processing device is further configured to:

identify a category for the search request; and

receive a list of contact information back from the directory for the identified category.

29. The apparatus of claim 27, wherein the processing device is further configured to display different ranked lists of contact information having different relationships with the identified one of the different users.

30. The apparatus of claim 22, wherein the processing device is further configured to:

initiate a search query in the directory;

receive a list of names back from the directory in response to the search query;

receive a selection for one of the names from the list of names; and

initiate a call to the selected one of the names.