SALES LEAD GENERATION SYSTEM FOR A COMPANY IN A SERVICE INDUSTRY AND RELATED METHODS

• US 20130282509A1
• Filed: 04/24/2012
• Published: 10/24/2013
• Est. Priority Date: 04/24/2012
• Status: Abandoned Application

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Young Electric Sign Company
• Inventors: Strong, Warren G., Ahlquist, Cody T., Hall, Shawn A.
• Application Number:
  US13/454,338
• Publication Number:
  US 20130282509A1
• Time in Patent Office: Days
• US Class Current: 705/26.4
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 30/00 Commerce

Abstract

A sales lead generation system for a company in a service industry is disclosed. The sales lead generation system may comprise a master database for storing information for customers of the company, and a mobile device for communicating sales lead information for service work to the master database. The sales lead information may include identifying information for the customers and at least one media file indicating an anomaly condition at a location of the customer. A related method and computer-readable medium are also disclosed.

Claims

1. A sales lead generation system for a company in a service industry, the sales lead generation system comprising:

a master database for storing information for customers of the company; and

a mobile device for capturing and communicating sales lead information for service work to the master database, the sales lead information including identifying information for the customers and at least one media file indicating an anomaly condition at a location of the customer.

2. The sales lead generation system of claim 1, wherein the anomaly condition is at least one of an electrical anomaly condition and a physical anomaly condition of an electronic display.

3. The sales lead generation system of claim 1, wherein the at least one media file includes an image file showing the anomaly condition.

4. The sales lead generation system of claim 1, further comprising at least one remote computer configured to access the master database through an Internet-based platform.

5. The sales lead generation system of claim 4, wherein the at least one remote computer is configured to automatically generate a proposal for the service work responsive to the master database'"'"'s reception of the sales lead information, wherein the proposal displays an image of the anomaly condition and the identifying information for the customer.

6. The sales lead generation system of claim 5, wherein the at least one remote computer is further configured to automatically transmit the proposal to the customer.

7. The sales lead generation system of claim 1, wherein the customer is an existing customer of the company that has not informed the company of the anomaly condition.

8. The sales lead generation system of claim 1, wherein the customer is a potential customer that is not currently an existing customer of the company.

9. The sales lead generation system of claim 1, wherein the mobile device and the master database are configured to synchronize at least some data with each other.

10. The sales lead generation system of claim 1, wherein the master database is configured to communicate job data to another mobile device for a service technician to remedy the anomaly condition after the job is accepted by the customer.

11. The sales lead generation system of claim 10, wherein the another mobile device is configured to communicate completed job data to the master database after completion of the job while the service technician remains at a jobsite for the job.

12. A method for generating a sales lead for service work to be performed, the method comprising:

detecting an anomaly condition that is able to be remedied by the service work;

collecting information regarding the anomaly condition, the information including customer information for locating the anomaly condition, and at least one image showing the anomaly condition; and

sending the information to a master database as sales lead information.

13. The method of claim 12, wherein collecting the information includes performing an online look up search to obtain the customer information based on global positioning system data received while detecting the anomaly condition.

14. The method of claim 12, wherein collecting the information includes entering the information into a graphical user interface of a mobile device that synchronizes a local data entry stored on the mobile device with the master database.

15. The method of claim 12, further comprising generating a sales lead form displaying the customer information and the at least one image.

16. The method of claim 12, further comprising scheduling an appointment for a service technician to remedy the anomaly condition.

17. A computer-readable storage media storing instructions that when executed by a processor cause the processor to perform instructions for generating a sales lead through a mobile device, the instructions configured for:

maintaining a master database storing data corresponding to a plurality of existing customers;

receiving an image and a global positioning system (GPS) location of the image;

querying the master database by comparing the location of the image to locations associated with the plurality of existing customers;

automatically generating a proposal to perform a service at the GPS location if the GPS location matches a location associated with one of the plurality of existing customers; and

sending the proposal to perform the service for an entity located at that GPS location.

18. The computer-readable medium of claim 17, wherein sending the proposal includes sending the proposal electronically to a customer contact email saved in the master database.

19. The computer-readable medium of claim 17, wherein maintaining the master database includes synchronizing the master database with a local database maintained by a mobile device.

20. The computer-readable medium of claim 17, wherein the instructions are further configured for providing an Internet-based platform for users to access the master database through a graphical user interface.

21. The computer-readable medium of claim 20, wherein the graphical user interface provides an interface for a user to create a job schedule if the proposal is accepted.