SYSTEM AND METHOD FOR VISUAL CALLER IDENTIFICATION

• US 20140010357A1
• Filed: 03/15/2013
• Published: 01/09/2014
• Est. Priority Date: 07/03/2012
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Krishnan, Parameshwaran, Singh, Navjot
• Granted Patent: US 9,025,746 B2
• Time in Patent Office: Days
• US Class Current: 379/142.17
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/6072 Authentication using challenger response
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/4365 based on information specified by the calling party, e.g. priority or subject

Abstract

Authentication of a user initiating a communication may be achieved using a visual indicator of the user. Initiation of a communication may result in the initiator of the communication collecting image data associated with the initiator'"'"'s identity. Additionally, the initiator may be required to perform a task, wherein a response to the task may be transmitted with the image data to the receiver of the communication. The receipt of the image data may allow a receiver of the communication to reduce spam and verify that the initiator is who it purports to be.

Claims

1. A method, comprising:

receiving, in a memory, a first signal from a first telecommunications device, the first signal comprising a first request to communicate with a recipient telecommunications device;

generating, using a processor, a first challenge request, wherein the first challenge request comprises information directing a user associated with the first telecommunications device to perform a visually-identifiable first task;

sending the first challenge request to the first telecommunications device; and

receiving, from the first telecommunications device, an image responsive to the first challenge request, wherein the image is presentable for human interpretation.

2. The method of claim 1 wherein the image comprises a still image.

3. The method of claim 1 wherein the image comprises a moving image.

4. The method of claim 1 further comprising the step of auditing a transaction by use of the image.

5. The method of claim 1 further comprising the step of granting access to a restricted location by use of the image.

6. The method of claim 1 further comprising the step of dispensing an item by use of the image.

7. The method of claim 1 further comprising the steps of:

visually authenticating an identity by use of the image; and

access-based authenticating of the identity.

8. The method of claim 1 further comprising the step of authenticating an agent in a contact center environment by use of the image.

9. The method of claim 1 further comprising the step of verifying an attribute of a participant in an on-line communication session by use of the image.

10. The method of claim 1 further comprising the step of verifying an attribute of a participant in an on-line communication session by use of the image.

11. The method of claim 1 further comprising the step of providing an on-line identity to a social group by use of the image.

12. The method of claim 1 further comprising the step of reestablishing a trusted identity relationship by use of the image.

13. The method of claim 1 further comprising the step of providing an identification of a test applicant by use of the image.

14. The method of claim 1 further comprising the step of positioning an object within a pre-determined portion of the image.

15. The method of claim 1 further comprising the step of measuring an elapsed time between the challenge request and receipt of the image responsive to the request.

16. The method of claim 1, further comprising the step of receiving, from the first telecommunications device, an audio signal responsive to the first challenge request, wherein the audio signal includes information that is presentable for human interpretation.