BANKING SYSTEM CONTROLLED RESPONSIVE TO DATA READ FROM DATA BEARING RECORDS

• US 20140081858A1
• Filed: 09/16/2013
• Published: 03/20/2014
• Est. Priority Date: 09/14/2012
• Status: Abandoned Application

• Current Assignee: Diebold Nixdorf, Incorporated
• Original Assignee: Diebold Self-Service Systems (Diebold Nixdorf, Incorporated)
• Inventors: BLOCK, James, GRAEF, H. Thomas, MAGEE, Paul D., NELSON, Donald S. Jr., CAIRNS, Dustin
• Application Number:
  US14/028,114
• Publication Number:
  US 20140081858A1
• Time in Patent Office: Days
• US Class Current: 705/43
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/308 using the Internet of Things
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs

Abstract

A banking system includes a teller station and customer stations located in a bank. The teller station can communicate with each customer station. At least one customer station includes a self-service cash-dispensing automated banking machine which can carry out a financial transaction for an authorized machine user responsive to user data read from a data bearing record. The user data comprises card data and/or biometric data which correspond to a financial account. The banking system causes funds to be transferred between accounts involved in the transaction. The system allows a bank teller at the teller station to assist a bank customer at a customer station. Information can be communicated between the teller and the customer through touch input to a teller touch screen and a customer touch screen.

Claims

1. Apparatus comprising:

a customer station, that comprises a customer display device, wherein the customer display device comprises a customer touch screen, wherein the customer touch screen is operable to respectively output different customer displays that are separately viewable by a customer at the customer station;

a communication link enabling the customer station to communicate with a service provider station;

wherein the customer station is operable to send data representative of a current visual output displayed via the display device to the service provider station;

wherein the customer station is operable to receive data reprehensive of a marking to the current visual output from the service provider station; and

wherein the customer station is operable to update the current visual display based on the data representative of a marking received from the service provider station.

2. The apparatus according to claim 1, wherein the current visual display is updated in real time.

3. The apparatus according claim 1, wherein the customer station receives data representative of a marking while marking is being made;

and

wherein the customer station updates the current visual display with the data representative of a marking while the marking is being made.

4. The apparatus according to claim 1, wherein the data representative of a marking comprises data representative of an overlay;

and

wherein the customer service station adds the overlay to the current visual display.

5. The apparatus according to claim 1, the customer station further comprising a cash dispenser;

wherein the cash dispenser provides cash to a user of the customer service station upon receiving authorization to dispense the cash.

6. The apparatus according to claim 1, the display device further comprises an audio visual interface with the service provider station.

16. The apparatus according to claim 1 wherein the SP touch screen includes a surface area;

wherein manual movement of a finger on the SP touch screen while the finger is in contact with the surface area, causes the marking to be output in the actual customer display.

17. The apparatus according to claim 16 wherein manual movement of a SP finger while the finger is in contact with the surface area, causes the electronic marking to be generated;

and

wherein a shape of the generated electronic marking corresponds to a path taken by the finger during the finger movement.

18. The apparatus according to claim 17, wherein the at least one computer is operable responsive to the path being along the surface area from a first position to a second position over the reproduced customer display, to cause a same electronic marking shape to be displayed between a corresponding first position and a second position of the actual customer display.

19. The apparatus according to claim 1 wherein a second portion of the SP touch screen includes a plurality of visual icons having respective predetermined shapes, wherein the electronic marking comprises a first icon selected from the plurality of visual icons;

and

wherein manually moving the first icon from the second portion onto the first portion of the SP touch screen causes the first icon to be reproduced on the customer touch screen.

20. The apparatus according to claim 19, wherein placing the first icon at a specific position on the reproduced customer display causes the first icon to be reproduced at a corresponding specific position of the actual customer display.

7. A method comprising:

operating at least one computer to cause an actual customer display that is currently being output through a customer touch screen, to be reproduced and simultaneously output through a service provider (SP) touch screen,

wherein the customer touch screen differs from the SP touch screen, wherein the customer touch screen is part of a customer station, wherein the SP touch screen is part of a SP station; and

operating the at least one computer to cause a marking to be visually added to the actual customer display, responsive at least in part to the SP touch screen being physically touched.

8. The method according to claim 7 wherein the SP touch screen includes a surface area, and the method further comprising:

operating the at least one computer to receive input corresponding to manual movement of a finger while the finger is kept in contact with the surface area;

operating the at least one computer to cause the electronic marking to be generated, wherein the generated electronic marking has a shape that corresponds to a path taken by the finger during the finger movement.

9. The method according to claim 8, wherein receiving input corresponding to manual movement of a finger corresponds to a manual movement of the finger along the surface area from a first position to a second position over the reproduced customer display;

and

the marking corresponds to the manual movement from the first position and a second position of the actual customer display.

10. An apparatus, comprising:

a service provider (SP) station, wherein the SP station includes a SP display device, wherein the SP display device includes a SP touch screen;

a communication link coupling the SP station with a customer station

wherein the SP station is operable to receive data representative of an actual customer display that is currently being output through a customer touch screen at the customer station;

wherein the SP station is operable to reproduce and simultaneously output through a first portion of the SP touch screen the actual customer display

wherein the at SP station least is further operable to cause data representative of a marking to be sent to the customer station for visually adding the marking to the customer touch screen.

11. The apparatus according to claim 10, wherein the SP touch screen includes a surface area, the data representative of a marking comprises data representative of a manual movement of a finger detected on the SP touch screen while the finger is in contact with the surface area.

12. The apparatus according to claim 11, wherein the data representative of a manual movement to a path taken by the finger during the finger movement.

13. The apparatus according to claim 11 wherein a second portion of the SP touch screen includes a plurality of visual icons having respective predetermined shapes, wherein the marking comprises data representative of a first icon selected from the plurality of visual icons;

and

wherein manually moving the first icon from the second portion onto the first portion of the SP touch screen causes data representative of the first icon to be sent to the customer station for reproducing the first icon on the customer touch screen.

14. The apparatus according to claim 13 wherein placing the first icon at a specific position on a reproduced customer display at the SP station causes data representative of the specific position to be sent to the customer station.

15. An apparatus comprising:

at least one customer station, wherein the at least one customer station includes a first customer station, wherein the first customer station includes a customer display device, wherein the customer display device includes a customer touch screen, wherein the customer touch screen is operable to respectively output different customer displays that are separately viewable by a customer at the first customer station;

a service provider (SP) station, wherein the SP station includes a SP display device, wherein the SP display device includes a SP touch screen, wherein the SP touch screen differs from the customer touch screen,

a communication link coupling the customer station with the SP station;

wherein the communication link enables an actual customer display that is currently being output through the customer touch screen, to be reproduced and simultaneously output through a first portion of the SP touch screen; and

wherein the at least one computer is further operable to cause a marking to be visually added to the actual customer display, responsive at least in part to the first portion of the SP touch screen being manually touched.