SYSTEM AND METHOD FOR TRIGGERING ON PLATFORM USAGE

• US 20140106704A1
• Filed: 10/15/2013
• Published: 04/17/2014
• Est. Priority Date: 10/15/2012
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Cooke, Evan, Ballai, Adam, Hagemann, Robert C. III, Milliron, Timothy, Nowack, Matthew D.
• Granted Patent: US 8,938,053 B2
• Time in Patent Office: Days
• US Class Current: 455/405
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06F 9/546 Message passing systems or structures, e.g. queues
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04Q 2213/13098 Mobile subscriber
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A system and method for triggering on platform usage can include at a platform, receiving and storing a trigger configuration of an account; operating a platform comprising internally executing a process on behalf of an account and publishing at least one event when executing the process; at the platform, incrementing a counter in response to the at least one event and if the stored trigger configuration species a usage key associated with a category of counted events of the at least one event; monitoring counters in a context of an associated trigger; and processing the trigger upon the counter satisfying condition of an associated trigger.

Claims

1. A method comprising:

at a platform, receiving and storing a trigger configuration of an account;

operating a platform comprising internally executing a process on behalf of an account and publishing at least one event when executing the process;

at the platform, incrementing a counter in response to the at least one event and if the stored trigger configuration species a usage key associated with a category of counted events of the at least one event;

monitoring counters in a context of an associated trigger; and

processing the trigger upon the counter satisfying condition of an associated trigger.

2. The method of claim 1, wherein the received trigger configuration includes a evaluation time interval parameter, and wherein monitoring counters in a context of an associated usage trigger comprises evaluating if a counter satisfies a condition of the trigger at a time interval determined by the evaluation time interval parameter of the usage trigger.

3. The method of claim 1, wherein the received trigger configuration includes a callback URI;

and wherein processing the trigger comprises transmitting a communication to the callback URI when the counter satisfies the condition of the associated usage trigger.

4. The method of claim 3, further comprising responding to received trigger configuration with a communication address of a resource of the platform, and wherein transmitting a communication to the callback URI comprises transmitting the communication from the resource with the communication address.

5. The method of claim 3, wherein transmitting a communication to the callback URI comprises signing callback communication with a token of the account.

6. The method of claim 3, wherein transmitting a communication to the callback URI comprises transmitting the callback communication through a VPN configured with an external resource of the account.

7. The method of claim 1, wherein internally executing a process of an account comprises internally executing the process of the account on platform computing resources protected from direct access by the account.

8. The method of claim 1, wherein processing the trigger comprises altering a process of the account executing on the platform.

9. The method of claim 8, wherein the platform is a communication service platform managing communication sessions of an account, and wherein altering a process of the account comprises terminating at least one active communication session of an account according to a trigger action of the trigger configuration.

10. The method of claim 1, wherein the platform is a communication service platform and operating the platform comprises managing a synchronous voice call session through the resources of the communication service platform;

and wherein the events are call events.

11. The method of claim 1, wherein the platform is a communication service platform and operating the platform comprises managing a synchronous voice call session through the resources of the communication service platform;

and wherein the events are short message service (SMS) events.

12. The method of claim 1, wherein the platform is a communication service platform and operating the platform comprises managing a synchronous voice call session through the resources of the communication service platform;

and wherein the events are multimedia messaging service (MMS) events.

13. The method of claim 1, wherein publishing at least one event when executing the process comprises publishing an error alert in response to encountering an error in the process of the account.

14. The method of claim 13, wherein processing the trigger comprises asynchronously executing a configured error response action specified by the usage key.

15. The method of claim 13, wherein incrementing a counter in response to the at least one event further comprises:

storing an individual record of an event, wherein at least two events are stored;

summarizing records of events into summarized event notification; and

wherein incrementing a counter is updated in response to the summarized event notification.

16. A method comprising:

at a multitenant computing platform, executing processes of an account;

internal resources of the multitenant platform submitting operational event records during executing processes of the account;

receiving and storing a first usage trigger configuration of the account, wherein a usage trigger configuration includes a usage key parameter defining a counted event type, at least one evaluation time interval parameter, and a trigger action parameter defining a response to processing the trigger;

processing a submitted operational event record at a counter system comprising if the operational event record maps to the usage key of the a usage trigger incrementing a counter indexed by the usage key; and

at a time determined from the evaluation time interval of the usage trigger, evaluating the counter indexed by the usage key of the usage trigger and if a counter satisfies a condition of the usage trigger executing the trigger action of the usage trigger.

17. The method of claim 16, wherein incrementing the counter indexed by the usage key comprises creating a counter indexed by the usage key if the counter does not exist.

18. The method of claim 17, wherein the trigger action is defined by a callback URI′

and wherein executing the trigger action of the usage trigger comprises communication information of the counter indexed by the usage key to an outside resource at the callback URI.

19. A system comprising:

a service platform including computing resources isolated from direct access from an account and configured to execute processes on behalf of the account;

a transaction system, communicatively coupled to event notifications of the computing resources of the service platform and including a counter system;

the counter system including a sparse set of event counters defined by usage triggers stored in a usage trigger database;

the usage trigger database to store account created usage triggers, a usage trigger including at least a usage key parameter defining a counted event type, at least one evaluation time interval parameter, and a trigger action parameter defining a response to processing the trigger; and

a trigger monitoring system configured to evaluate usage triggers of the usage trigger database at time specified by an evaluation time interval parameter and if a counter indexed by the usage key of the usage trigger satisfies a condition the trigger monitoring system executes a trigger action of the usage trigger.

20. The system of claim 19, wherein the event notifications are errors encountered when executing a process of the account.