SYSTEMS AND METHODS FOR PROVIDING INPUT TO VIRTUAL AGENT

• US 20140164509A1
• Filed: 12/11/2012
• Published: 06/12/2014
• Est. Priority Date: 12/11/2012
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Inventors: Lynch, Timothy, Harper, Kenneth S., Radebaugh, Carey
• Granted Patent: US 9,560,089 B2
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/30 Profiles
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal

Abstract

Systems, methods, and apparatus for use in connection with at least one virtual agent. In some embodiments, at least one processor is programmed to use a record of a multiparty conversation to provide input to the at least one virtual agent.

Claims

1. An apparatus comprising at least one processor programmed by one or more executable instructions to implement at least one virtual agent, the at least one processor being further programmed to:

use a record of a multiparty conversation to provide input to the at least one virtual agent.

2. The apparatus of claim 1, wherein the at least one virtual agent is programmed to use the record of the multiparty conversation to identify at least one task to be performed.

3. The apparatus of claim 1, wherein the at least one processor is programmed to modify the record of the multiparty conversation and use the modified record to provide input to the at least one virtual agent.

4. The apparatus of claim 3, wherein modifying the record of the multiparty conversation comprises removing at least one portion of the multiparty conversation.

5. The apparatus of claim 1, wherein the at least one virtual agent is programmed to:

identify user preference information based on the record of the multiparty conversation; and

make a recommendation by taking into account the user preference information.

6. A method performed by at least one processor in connection with at least one virtual agent, the method comprising an act of:

using a record of a multiparty conversation to provide input to the at least one virtual agent.

7. The method of claim 6, wherein the record of the multiparty conversation is used to identify at least one task to be performed.

8. The method of claim 6, further comprising modifying the record of the multiparty conversation, wherein the modified record is used to provide input to the at least one virtual agent.

9. The method of claim 8, wherein modifying the record of the multiparty conversation comprises removing at least one portion of the multiparty conversation.

10. The method of claim 6, further comprising:

identifying user preference information based on the record of the multiparty conversation; and

making a recommendation by taking into account the user preference information.

11. At least one computer-readable medium having encoded thereon instructions that, when executed by at least one processor, perform a method for use in connection with at least one virtual agent, the method comprising an act of:

using a record of a multiparty conversation to provide input to the at least one virtual agent.

12. The at least one computer-readable medium of claim 11, wherein the record of the multiparty conversation is used to identify at least one task to be performed.

13. The at least one computer-readable medium of claim 11, wherein the method further comprises modifying the record of the multiparty conversation, wherein the modified record is used to provide input to the at least one virtual agent.

14. The at least one computer-readable medium of claim 13, wherein modifying the record of the multiparty conversation comprises removing at least one portion of the multiparty conversation.

15. The at least one computer-readable medium of claim 11, wherein the method further comprises:

identifying user preference information based on the record of the multiparty conversation; and

making a recommendation by taking into account the user preference information.