SYSTEMS, METHODS, AND APPARATUS FOR FACILITATING VERIFICATION OF INSURANCE INFORMATION VIA A GAME SYSTEM

• US 20140180725A1
• Filed: 12/21/2012
• Published: 06/26/2014
• Est. Priority Date: 12/21/2012
• Status: Abandoned Application

• Current Assignee: The Travelers Indemnity Company (The Travelers Cos., Inc.)
• Original Assignee: The Travelers Indemnity Company (The Travelers Cos., Inc.)
• Inventors: Ton-That, Hoa, Charlebois, Edward A.
• Application Number:
  US13/725,106
• Publication Number:
  US 20140180725A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Systems, apparatus, methods, and articles of manufacture provide for facilitating verification of insurance information via a game system. Some embodiments provide for rewarding a customer with a game reward (e.g., points, in-game content) in exchange for the customer submitting, via a mobile device, a digital image of a customer activity or other information related to an insurance product.

Claims

1. A method, comprising:

receiving, via a game interface of a user device, an image file depicting an activity of a customer, wherein the activity is related to an insurance product that comprises at least one of;

a current insurance product for the customer and a potential insurance product for the customer;

determining, by the user device and based on the image file depicting the activity of the customer, a game reward for the customer, wherein the game reward comprises at least one of the following;

a product that is not an insurance product,

a number of game points,

a badge, and

an adjustment to a base premium for an insurance product;

storing, by the user device, an indication of the game reward in association with the customer; and

displaying, via the game interface of the user device, an indication of the game reward for the customer.

2. The method of claim 1, further comprising:

determining at least one task to be completed for a respective game reward; and

displaying, via the game interface of the user device, an indication of the at least one task.

3. The method of claim 1, in which storing the indication of the game reward in association with the customer comprises:

transmitting an indication of the game reward to a controller device for storage in a game data database.

4. The method of claim 1, further comprising:

determining, by the user device, at least one condition associated with a game goal that is associated with a second game reward;

determining, by the user device and based on the activity of the customer, that the customer has satisfied the at least one condition associated with the game goal; and

awarding to the customer the second game reward.

5. The method of claim 4, in which the second game reward comprises bonus game points.

6. The method of claim 1, further comprising:

determining, by the user device, a total number of points associated with a second game reward;

determining, by the user device and based on the information about the activity of the customer, that the customer has accumulated at least the total number of points associated with the second game reward; and

awarding to the customer the second game reward.

7. The method of claim 1, further comprising:

presenting, via the game interface of the user device, a current total number of game points earned by the customer.

8. The method of claim 1, further comprising:

receiving, via the game interface of the user device from the customer, a description of the activity performed by the customer.

9. The method of claim 1, further comprising:

presenting, via the game interface of the user device, respective indications of a plurality of game rewards earned by the customer.

10. The method of claim 1, wherein the game reward does not comprise an adjustment to the base premium for an insurance product.

11. The method of claim 1, further comprising:

determining, based on the activity of the customer, an adjusted premium for the insurance product that is different than a base premium for the insurance product; and

providing to the customer an indication of the adjusted premium for the insurance product;

12. The method of claim 1, wherein the activity of the customer comprises a task performed by the customer.

13. The method of claim 1, wherein the activity of the customer comprises one or more of the following:

a task related to a vehicle of the customer,

a task related to a building owned by the customer,

a maintenance task related to maintenance of property of the customer,

a task related to home safety,

a task related to vehicle safety,

a task related to pool safety, and

a task related to security of property.

14. The method of claim 1, wherein the activity of the customer comprises one or more of the following:

a home improvement,

a purchase of a vehicle,

a purchase of a product for the home, and

an indication of a student report card.

15. The method of claim 1, wherein the image file comprises one or more of the following:

a video file,

a digital picture,

an image of property of the customer,

an image of a home of the customer,

an image of a vehicle of the customer,

an image of the customer,

an image of a family member of the customer,

an indication of GPS location associated with an image, and

an indication of a timestamp associated with an image.

16. An apparatus comprising:

a processor;

a game interface in communication with the processor; and

a computer readable storage device in communication with the processor, the computer readable storage device storing instructions configured to direct the processor to perform;

receiving, via the game interface, an image file depicting an activity of a customer, wherein the activity is related to an insurance product that comprises at least one of;

a current insurance product for the customer and a potential insurance product for the customer;

determining, based on the image file depicting the activity of the customer, a game reward for the customer, wherein the game reward comprises at least one of the following;

a product that is not an insurance product,

a number of game points,

a badge, and

an adjustment to a base premium for an insurance product;

storing an indication of the game reward in association with the customer; and

displaying, via the game interface, an indication of the game reward for presentation to the customer.

17. The apparatus of claim 16, the instructions being configured further to direct the processor to perform:

determining at least one task to be completed for a respective game reward; and

displaying, via the game interface, an indication of the at least one task.

18. The apparatus of claim 16, in which storing the indication of the game reward in association with the customer comprises:

transmitting an indication of the game reward to a controller device for storage in a game data database.

19. The apparatus of claim 16, the instructions being configured further to direct the processor to perform:

determining at least one condition associated with a game goal that is associated with a second game reward;

determining, based on the activity of the customer, that the customer has satisfied the at least one condition associated with the game goal; and

awarding to the customer the second game reward.

20. The method of claim 19, in which the second game reward comprises bonus game points.

21. The apparatus of claim 16, the instructions being configured further to direct the processor to perform:

determining a total number of points associated with a second game reward;

determining, based on the information about the activity of the customer, that the customer has accumulated at least the total number of points associated with the second game reward; and

awarding to the customer the second game reward.

22. The apparatus of claim 16, the instructions being configured further to direct the processor to perform:

presenting, via the game interface, a current total number of game points earned by the customer.

23. The apparatus of claim 16, the instructions being configured further to direct the processor to perform:

receiving, via the game interface from the customer, a description of the activity performed by the customer.

24. The apparatus of claim 16, the instructions being configured further to direct the processor to perform:

presenting, via the game interface, respective indications of a plurality of game rewards earned by the customer.

25. The apparatus of claim 16, wherein the game reward does not comprise an adjustment to the base premium for an insurance product.

26. The apparatus of claim 16, the instructions being configured further to direct the processor to perform:

determining, based on the activity of the customer, an adjusted premium for the insurance product that is different than a base premium for the insurance product; and

providing to the customer an indication of the adjusted premium for the insurance product;