SYSTEMS AND METHODS FOR PROVIDING WEBSITE BROWSING HISTORY TO REPEAT USERS OF A WEBSITE

• US 20140189519A1
• Filed: 02/22/2013
• Published: 07/03/2014
• Est. Priority Date: 12/31/2012
• Status: Abandoned Application

• Current Assignee: WW Grainger Incorporated
• Original Assignee: WW Grainger Incorporated
• Inventors: Powell, David Brett
• Application Number:
  US13/774,483
• Publication Number:
  US 20140189519A1
• Time in Patent Office: Days
• US Class Current: 715/736
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A system and method can monitor interactions between a user and a website during web browsing sessions. The interactions between the user and the website are stored in a data repository, tracking cookies, or the like for later retrieval. The system and method allow the user to retrieve the monitored interactions during later browsing sessions. Session data that represents the monitored interactions may be sorted by time, by type, or by both time and type so that a user can locate particular information quickly and efficiently. The session data, moreover, may contain active links that allow the user to revisit specific monitored interactions with the click of a single button.

Claims

1. A non-transitory computer readable media having stored thereon instructions which, when executed by a computer, perform steps comprising:

storing browsing history representative of user interactions with an electronic commerce website during at least one web browsing session;

displaying the browsing history from the at least one web browsing session, the browsing history indicating at least one of a time or a date associated with the at least one web browsing session, with the electronic commerce website identifying the at least one web browsing session; and

providing active links representing the user interactions, the active links configured to allow the user interactions to be revisited.

2. A non-transitory computer readable media as recited in claim 1, wherein the browsing history includes information related to at least two of a keyword search, a product view, a product comparison, a product category search, a model number search, a chat, a telephone call, a note made by the user at a time of the at least one monitored interaction, a clicked link, an accessed menu, or an order history.

3. A non-transitory computer readable media as recited in claim 2, wherein the browsing history is sharable or transferable between users.

4. A non-transitory computer readable media as recited in claim 1, wherein the browsing history indicates a duration of time corresponding to a period of time over which the user interactions occurred.

5. A non-transitory computer readable media as recited in claim 1, wherein the browsing history representing the user interactions is sorted by time and temporally arranged on a timeline.

6. A non-transitory computer readable media as recited in claim 5, wherein the timeline has a plurality of channels, with each of the plurality of channels corresponding to a different type of data.

7. A non-transitory computer readable media as recited in claim 1, wherein the web browsing session commences when the user loads a webpage of the electronic commerce website, wherein the browsing session terminates when the user logs-out of the electronic commerce website or after a period of inactivity.

8. A non-transitory computer readable media as recited in claim 7, wherein the browsing history representing the user interactions is stored in at least one of a data repository or a tracking cookie on a computing device of the user.

9. A non-transitory computer readable media recited in claim 8, wherein web content associated with the at least one web browsing session is keyword searchable.

10. A non-transitory computer readable media having stored thereon instructions which, when executed by a computer, perform steps comprising:

causing session data to be displayed on a webpage of an electronic commerce website, the session data representing monitored interactions of a user with the electronic commerce website during at least one browsing session, wherein the monitored interactions of the user are identifiable by the at least one browsing session, wherein the monitored interactions of the user are sorted by at least one of type or time; and

providing an active link for each of the monitored interactions of the user, each active link configured to allow the user to revisit the monitored interactions;

wherein the at least one browsing session commences when the user loads any webpage of the electronic commerce website, the at least one browsing session terminating when the user logs-out of the electronic commerce website or after a period of inactivity.

11. A non-transitory computer readable media as recited in claim 10, wherein the session data representing the monitored interactions of the user are stored in at least one of a tracking cookie on a computing device of the user or a data repository.

12. A non-transitory computer readable media as recited in claim 10, wherein the session data representing the monitored interactions of the user are sorted by time and temporally arranged on a timeline.

13. A non-transitory computer readable media as recited in claim 10, wherein the session data representing the monitored interactions of the user are sorted by type of product.

14. A non-transitory computer readable media as recited in claim 10, wherein the session data representing the monitored interactions of the user are displayable at different levels of detail.

15. A non-transitory computer readable media as recited in claim 10, wherein revisiting the monitored interactions comprises retrieving a cached webpage.

16. A non-transitory computer readable media as recited in claim 10, wherein the session data is sharable or transferable between users.

17. A non-transitory computer readable media having stored thereon instructions which, when executed by a computer, perform steps comprising:

making session data accessible upon request, the session data representing monitored interactions of a user with at least one of the computer or a customer service representative, wherein the session data representing the monitored interactions of the user indicate at least one of a time or a date at which the monitored interactions occurred; and

replaying one of the monitored interactions of the user upon request.

18. A non-transitory computer readable media as recited in claim 17, wherein the session data is accessible through at least one of a webpage or a telecommunications device.

19. The non-transitory computer readable media as recited in claim 18, wherein the session data comprises at least one note recorded by the user or the customer service representative.

20. A non-transitory computer readable media as recited in claim 17, wherein the session data is sharable or transferable.