RETURN COUPON HOLDER
First Claim
1. A computerized system that provides a return coupon holder to a customer making a merchandise return at a merchant'"'"'s store, the system comprising:
- a return coupon holder comprising an electronic customer tracking device, the return coupon holder further configured to hold a return coupon associated with merchandise returned by a customer a point of return associated with a merchant'"'"'s store, wherein the return coupon holder is separate from the return coupon, and wherein the return coupon holder holds the return coupon;
a return coupon holder decision engine comprising computer hardware, wherein the return coupon holder decision engine receives the information about the merchandise returned by the customer, and wherein the return coupon holder decision engine determines whether to give a return coupon holder comprising the electronic customer tracking device to the customer based at least in part on information about the merchandise returned by the customer;
one or more sensors in the merchant'"'"'s store that senses the electronic customer tracking device and collects information regarding customer activities in the merchant'"'"'s store; and
one or more computer devices in the merchant'"'"'s store that process the information collected by the one or more sensors to alert at least one sales clerk in the vicinity of the customer that the customer is associated with a merchandise return.
10 Assignments
0 Petitions
Accused Products
Abstract
A return coupon holder is described for holding a return coupon issued in a store in conjunction with a customer'"'"'s merchandise return transaction. The return coupon holder is preferably sized large enough to discourage the customer from stowing the coupon away, such as in a handbag. Additionally, holders may be of different types that visually or electronically convey information about a category associated with the customer'"'"'s return transaction. Thus, salespersons may accordingly provide appropriate customer service to the customer. The holder categories may indicate an approximate dollar value of the return transaction, a type of merchandise returned, a return payment method, an assessment of the profitability of the customer, an assessment of the risk of fraud associated with the return transaction, and the like. A computer decision system may select holder type. Some embodiments of the coupon holder are fitted with a device that allow tracing of the customer'"'"'s movements while still in the store.
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Citations
20 Claims
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1. A computerized system that provides a return coupon holder to a customer making a merchandise return at a merchant'"'"'s store, the system comprising:
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a return coupon holder comprising an electronic customer tracking device, the return coupon holder further configured to hold a return coupon associated with merchandise returned by a customer a point of return associated with a merchant'"'"'s store, wherein the return coupon holder is separate from the return coupon, and wherein the return coupon holder holds the return coupon; a return coupon holder decision engine comprising computer hardware, wherein the return coupon holder decision engine receives the information about the merchandise returned by the customer, and wherein the return coupon holder decision engine determines whether to give a return coupon holder comprising the electronic customer tracking device to the customer based at least in part on information about the merchandise returned by the customer; one or more sensors in the merchant'"'"'s store that senses the electronic customer tracking device and collects information regarding customer activities in the merchant'"'"'s store; and one or more computer devices in the merchant'"'"'s store that process the information collected by the one or more sensors to alert at least one sales clerk in the vicinity of the customer that the customer is associated with a merchandise return. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computerized method that provides a return coupon holder to a customer making a merchandise return at a merchant'"'"'s store, the system comprising:
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receiving information about merchandise returned by a customer at a return coupon holder decision engine that comprises computer hardware; determining with the return coupon holder decision engine whether to provide a return coupon holder to the customer, based at least in part on information about the merchandise returned by the customer, the return coupon holder configured to hold a return coupon to the customer, wherein the return coupon holder is separate from the return coupon, and wherein the return coupon holder holds the return coupon, the return coupon holder comprising an electronic customer tracking device; providing to the customer, the return coupon holder comprising the electronic customer tracking device; sensing the electronic customer tracking device with one or more sensors in the merchant'"'"'s store, wherein the sensing collects information regarding customer activities in the merchant'"'"'s store; and alerting at least one sales clerk in the vicinity of the customer that the customer is associated with a merchandise return, the alerting based at least in part on the information collected by the one or more sensors. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification