METHOD AND SYSTEM FOR MESSAGE PACING

• US 20140317216A1
• Filed: 07/07/2014
• Published: 10/23/2014
• Est. Priority Date: 07/24/2000
• Status: Active Grant

• Current Assignee: Ip Ot Sub Ulc
• Original Assignee: Open TEXT SA (Open Text Corporation)
• Inventors: Reistad, Brian
• Granted Patent: US 9,419,934 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06F 3/04847 Interaction techniques to control parameter settings, e.g. interaction with sliders or dials
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0235 constrained by time limit or expiration date
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0271 Personalized advertisement
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.

Claims

1. A method for managing messages comprising the steps of:

receiving over a network, at a pacing system comprising a processor and a data storage system having a set of computer instructions executable by the processor, an indication of a first message intended for a recipient;

sending the first message to the recipient via a first communications channel;

receiving over the network, by the pacing system, an indication of a second message intended for the recipient;

determining according to a pacing algorithm, by the pacing system, a separation between sending the first message and sending the second message to the recipient, the pacing algorithm considering a characteristic of the second message; and

sending the second message to the recipient.

2. The method of claim 1, wherein the method further comprises:

determining that the second message should be sent before an expiration date of the second message; and

sending the second message to the recipient sooner than what would be provided for by the pacing algorithm, but the second message is not sent to the recipient immediately.

3. The method of claim 1, further comprising sending pacing information from the pacing system to a message source and wherein:

receiving the indication of the second message comprises receiving at the pacing system from the message source a request for the pacing information; and

sending the second message to the recipient comprises sending the second message from the message source based on the pacing information.

4. The method of claim 1, wherein the pacing information comprises information specifying a last time a message was sent to the recipient and a pacing interval.

5. The method of claim 4, wherein the pacing information comprises a confirmation that the second message can be sent to the recipient.

6. The method of claim 1, wherein sending the first message to the recipient comprises sending the first message to the recipient via e-mail to an e-mail address and sending the second message to the recipient comprises sending the second message via e-mail to the e-mail address.

7. The method of claim 6, wherein receiving the indication of the first message comprises receiving a first e-mail intended for the recipient and receiving the indication of the second message comprises receiving a second e-mail intended for the recipient.

8. The method of claim 1, wherein the indication of the second message is received after the first message is sent to the recipient.

9. A system for managing e-mail messages comprising:

a message source;

a pacing system coupled to the one or more message sources, the pacing system comprising a processor and a data storage system having a set of computer instructions executable by the processor to;

receive from the message source an indication of a first message intended for a recipient;

cause the first message to be sent to the recipient via a first communications channel;

receive from the message source an indication of a second message intended for the recipient, wherein the indication of the second message is received after the first message is sent to the recipient;

determine according to a pacing algorithm, by the pacing system, a separation between sending the first message to the recipient and sending the second message to the recipient, the pacing algorithm considering a characteristic of the second message; and

cause the second message to be sent to the recipient.

10. The system of claim 9, wherein the second message includes an expiration date and wherein the pacing system is further operable to:

determine that the second message should be sent before the expiration date of the second message; and

cause the second message to be sent to the recipient sooner than what would be provided for by the pacing algorithm, but not immediately.

11. The system of claim 9, wherein:

receiving the indication of the second message comprises receiving at the pacing system from the message source a request for pacing information; and

causing the second message to be sent to the recipient comprises sending the pacing information to the message source, wherein the second message is sent from the message source based on the pacing information.

12. The system of claim 11, wherein the pacing information comprises information specifying a last time a message was sent to the recipient and a pacing interval.

13. The system of claim 11, wherein the pacing information comprises a confirmation that the second message can be sent to the recipient.

14. The system of claim 9, wherein causing the first message to be sent to the recipient comprises communicating with an e-mail server to send the first message to the recipient via e-mail to an e-mail address and causing the second message to be sent to the recipient comprises communicating with the e-mail server to send the second message to the recipient via e-mail to the e-mail address.

15. The system of claim 14, wherein receiving the indication of the first message comprises receiving a first e-mail intended for the recipient and receiving the indication of the second message comprises receiving a second e-mail intended for the recipient.

16. The system of claim 9, wherein the indication of the second message is received after the first message is sent to the recipient.

17. A computer program product comprising a non-transitory computer readable medium storing computer executable instructions, the computer executable instructions comprising instructions executable by a processor to:

receive an indication of a first message intended for a recipient;

cause the first message to be sent the first message to the recipient via a first communication channel;

receive an indication of a second message intended for the recipient;

determine according to a pacing algorithm a separation between the first message and the second message, the pacing algorithm considering a characteristic of the second message; and

cause the second message to be sent the second message to the recipient.

18. The computer program product of claim 17, wherein the second message includes an expiration date and wherein the computer executable instructions further comprise instructions executable by a processor to:

determine that the second message should be sent before the expiration date of the second message; and

cause the second message to be sent to the recipient sooner than what would be provided for by the pacing algorithm, but not immediately.

19. The computer program product of claim 17, wherein:

receiving the indication of the second message comprises receiving from a message source a request for pacing information; and

causing the second message to be sent to the recipient comprises sending the pacing information to the message source, wherein the second message is sent from the message source based on the pacing information.

20. The computer program product of claim 19, wherein the pacing information comprises information specifying a last time a message was sent to the recipient and a pacing interval.

21. The computer program product of claim 19, wherein the pacing information comprises a confirmation that the second message can be sent to the recipient.

22. The computer program product of claim 17, wherein causing the first message to be sent to the recipient comprises communicating with an e-mail server to send the first message to the recipient via e-mail to an e-mail address and causing the second message to be sent to the recipient comprises communicating with the e-mail server to send the second message to the recipient via e-mail to the e-mail address.

23. The computer program product of claim 22, wherein receiving the indication of the first message comprises receiving a first e-mail intended for the recipient and receiving the indication of the second message comprises receiving a second e-mail intended for the recipient.

24. The computer program product of claim 17, wherein the indication of the second message is received after the first message is sent to the recipient.