PROVIDING BEST PRACTICE WORKFLOW TO AID USER IN COMPLETING PROJECT THAT IS CONSTANTLY UPDATED BASED ON USER FEEDBACK

• US 20140350983A1
• Filed: 05/24/2013
• Published: 11/27/2014
• Est. Priority Date: 05/23/2013
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Lakshmanan, Geetika T., Oberhofer, Martin
• Application Number:
  US13/901,781
• Publication Number:
  US 20140350983A1
• Time in Patent Office: Days
• US Class Current: 705/7.15
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work

Abstract

A method, system and computer program product for providing a best practice workflow to aid a user in completing a project. A system receives practice instances for completing a project (e.g., obtaining a job), where a “practice instance” refers to a graph of nodes and directed edges, where each node represents a task in a process for completing the project and each directed edge illustrates an execute sequence between two tasks. The system receives rankings from users (“crowdsourcing”) for each of these practice instances and computes a single ranking for each practice instance based on these received rankings. The system may then generate a workflow for completing a project based on these practice instances with a single ranking that exceeds a threshold and are directed to completing the same project. By using user feedback to rank these practice instances, a more effective and useful workflow will be generated.

Claims

1. A method for providing a best practice workflow to aid a user in completing a project, the method comprising:

receiving practice instances for completing said project from a first plurality of users, wherein each of said practice instances comprises a graph of nodes and directed edges, wherein each of said nodes represents a task in a process for completing said project and each of said directed edges illustrates an execution sequence between two tasks;

receiving a plurality of rankings for each of said practice instances from a second plurality of users;

computing a single ranking for each of said practice instances based on said received rankings from said second plurality of users; and

generating, by a processor, said best practice workflow for completing said project based on practice instances whose single ranking exceeds a threshold, wherein said best practice workflow comprises a plurality of tasks in said process for completing said project and edges between tasks indicating control flow between said tasks.

2. The method as recited in claim 1, wherein said best practice workflow for completing said project is generated based on said practice instances whose single ranking exceeds said threshold using a process mining technique.

3. The method as recited in claim 1, wherein said single ranking for a practice instance is computed based on a weighted average of a plurality of rankings for said practice instance received from a third plurality of users.

4. The method as recited in claim 1 further comprising:

storing said practice instances whose single ranking exceeds said threshold.

5. The method as recited in claim 1 further comprising:

extracting performance indicators from said practice instances used to generate said best practice workflow to compute one or more of an average, a median and standard deviation values for each of said extracted performance indicators for said best practice workflow.

6. The method as recited in claim 5, wherein one or more tasks in said best practice workflow are associated with one or more performance indicators based on said extracted performance indicators.

7. The method as recited in claim 1 further comprising:

receiving an additional practice instance for completing said project after said best practice workflow is generated.

8. The method as recited in claim 7 further comprising:

receiving a plurality of rankings for said additional practice instance from a third plurality of users; and

computing a single ranking for said additional practice instance based on said received rankings from said third plurality of users.

9. The method as recited in claim 8 further comprising:

updating said best practice workflow for completing said project in response to said single ranking for said additional practice instance exceeding said threshold.

10. The method as recited in claim 9 further comprising:

storing said additional practice instance in a set of stored practice instances in response to said single ranking for said additional practice instance exceeding said threshold; and

removing a previously stored practice instance in said set of stored practice instances in response to said storing of said additional practice instance.

11. The method as recited in claim 10 further comprising:

updating said best practice workflow for completing said project using said set of stored practice instances.

12. The method as recited in claim 11 further comprising:

extracting performance indicators from said set of stored practice instances to compute one or more of an average, a median and standard deviation values for each of said extracted performance indicators for said updated best practice workflow.

13. The method as recited in claim 1 further comprising:

receiving a request from a user for identifying said best practice workflow for completing said project;

identifying and providing said best practice workflow for completing said project to said user;

receiving an identification of a task of said best practice workflow said user is currently executing; and

recommending a next task to be completed by said user in said process for completing said project based on said task of said best practice workflow said user is currently executing.

14. The method as recited in claim 13, wherein said next task recommended to be completed by said user is connected to said task in said best practice workflow said user is currently executing.

15. The method as recited in claim 13 further comprising:

recommending a second next task in said best practice workflow to be completed by said user in said process for completing said project upon receiving an indication that said next task was completed by said user.

16. The method as recited in claim 13 further comprising:

reporting performance indicators associated with said best practice workflow in connection with providing said best practice workflow to said user.