ADVANCED CUSTOMER SUPPORT SERVICES - ADVANCED SUPPORT CLOUD PORTAL

• US 20150019700A1
• Filed: 07/09/2013
• Published: 01/15/2015
• Est. Priority Date: 07/09/2013
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Masterson, John, Higginson, Antony, Abramson, Larry, Fitzpatrick, Sean, Flynn, Niall
• Granted Patent: US 9,967,154 B2
• Time in Patent Office: Days
• US Class Current: 709/223
• CPC Class Codes: G06F 8/60 Software deployment
• CPC Class Codes: G06F 9/5072 Grid computing
• CPC Class Codes: H04L 41/50 Network service management, e.g. ensuring proper service fulfilment according to agreements

Abstract

Administrative tasks and services associated with computer systems are simplified and streamlined with a platform architecture that supports remote administration, development, and deployment of services. A system is configured with a support cloud platform to allow automation of tasks and services and the reuse of components. The platform generates, stores, deploys, executes, and monitors services through their complete life cycle. Services may be designed, made available for deployment, deployed to a customer, executed and monitored using the platform.

Claims

1. A system for deployment and monitoring of a service for a data center comprising:

a gateway, the gateway local to the data center and configured to receive the service for deployment on the data center, the gateway comprising;

a delivery module, the delivery module configured to receive and deploy the service to a target system on the data center;

a receptor for capturing and managing the execution of the service; and

an event handler for capturing and sorting output data during the execution of the service;

a portal configured to communicate with the gateway of the data center via a network, the portal being remote from the data center and configured to transmit the service to the gateway, the portal configured to receive and analyze the output data from the gateway, the portal comprising;

a service module, the service module configured to configure and transmit the service to the gateway and receive the output data from the gateway pertaining to the service;

a business intelligence module, the business intelligence module configured to processes and analyze the output data from the service received from the gateway and generate an output data summary; and

a user interface, the user interface accessible from the data center via the network, the user interface configurable to generate an indication of a status of the service and the output data summary.

2. The system of claim 1, wherein the portal further comprises an account management module, the account management module controls access to the portal.

3. The system of claim 1, wherein the service module is automatically initialized based on the service selected for deployment.

4. The system of claim 1, further comprising a commerce module, the commerce module having a user interface for selecting and making purchases of services.

5. The system of claim 1, further comprising a repository module on the portal, wherein the output data is stored in the repository module on the portal and the output data is accessible by other services.

6. The system of claim 1, wherein the user interface of the portal indicates a recommendation for other services.

7. The system of claim 6, wherein the recommendation is at least in part based on the received output data.

8. A method for deployment and monitoring of a service for a data center comprising:

receiving, using a gateway, local to the data center, the service for deployment on the data center, wherein the gateway comprises a delivery module, a receptor module, and an event handler module;

deploying, using the delivery module, the service to a target system on the data center;

managing, using the receptor module, the execution of the service;

capturing, using the event handler module, output data resulting from the execution of the service;

communicating, using a portal, with the gateway of the data center, the portal being remote from the data center and wherein the portal comprises a service module, a business intelligence module, and a user interface module;

receiving, using the service module, the output data from the gateway pertaining to the service;

analyzing, using the business intelligence module, the output data from the service received from the gateway;

generating, using the business intelligence module, an output data summary; and

displaying, using the user interface module, an indication of a status of the service and the output data summary, wherein the user interface module is accessible from the data center via the network.

9. The method of claim 8, further comprising controlling, using an account management module, access to the portal, wherein the account management module is included in the portal.

10. The method of claim 8, wherein the service module is automatically initialized based on the service selected for deployment.

11. The method of claim 8, further comprising a commerce module, the commerce module having a user interface for selecting and making purchases of services.

12. The method of claim 8, further comprising a repository module on the portal, wherein the output data is stored in the repository module on the portal and the output data is accessible by other services.

13. The method of claim 8, further comprising indicating, using the user interface module, a recommendation for other services.

14. The method of claim 13, wherein the recommendation is at least in part based on the received output data.

15. A computer program product residing on a non-transitory processor-readable medium and comprising processor readable instructions configured to cause one or more processors to:

receive, using a gateway local to a data center, a service for deployment on the data center, wherein the gateway comprises a delivery module, a receptor module, and an event handler module;

deploy, using the delivery module, the service to a target system on the data center and initiate execution;

manage, using the receptor module, the execution of the service;

capture, using the event handler module, output data resulting from the execution of the service;

communicate, using a portal, with the gateway of the data center, the portal being remote from the data center and wherein the portal comprises a service module, a business intelligence module, and a user interface module;

receive, using the service module, the output data from the gateway pertaining to the service;

analyze, using the business intelligence module, the output data from the service received from the gateway;

generate, using the business intelligence module, an output data summary; and

display, using the user interface module, an indication of a status of the service and the output data summary, wherein the user interface module is accessible from the data center via the network.

16. The computer program of claim 15, further comprising instructions configured to cause one or more processors to control access to the portal, using an account management module, wherein the account management module is included in the portal.

17. The computer program of claim 15, wherein the service module is automatically initialized based on the service selected for deployment.

18. The computer program of claim 15, further comprising instructions configured to cause one or more processors to store the output data in a repository module on the portal, wherein the output data is accessible by other services.

19. The computer program of claim 15, further comprising instructions configured to cause one or more processors to indicate, using the user interface module, a recommendation for other services.

20. The computer program of claim 19, wherein the recommendation is at least in part based on the received output data.