UNIFIED CONTEXT-AWARE CONTENT ARCHIVE SYSTEM
First Claim
1. A method for archiving communications, the method comprising:
- receiving, at one or more computer systems, information associated with one or more documents captured for at least one of a plurality of communication modalities;
determining, with one or more processors associated with the one or more computer systems, information indicative of an interaction between one or more participants of at least one or more communications represented by the one or more documents;
generating, with the one or more processors associated with the one or more computer systems, a transcript of the interaction that includes a bounded definition defining a sequence of one or more events that occur during the interaction; and
storing, with the one or more processors associated with the one or more computer systems, the transcript of the interaction according to a model that normalizes information associated with the plurality of communication modalities into a common information structure.
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Abstract
A unified context-aware content archive system allows enterprises to manage, enforce, monitor, moderate, and review business records associated with a variety of communication modalities. The system may store an information infoset derived or inferred from one or more documents representing communications according to the variety of communication modalities as interaction transcripts. An interaction transcript represents interactions between participants through the documents rather than the documents themselves allowing for derivation or inference of communication events, chronologies, and mappings to be stored in a common data structure. In one aspect, events correlation is provided between participants of communications that can be established by general time series analysis for the purposes of extracting meaningful statistics and interaction contexts and other characteristics of data. In another aspect, chronological mappings are provided of conversations between an established start and end time frame.
119 Citations
33 Claims
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1. A method for archiving communications, the method comprising:
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receiving, at one or more computer systems, information associated with one or more documents captured for at least one of a plurality of communication modalities; determining, with one or more processors associated with the one or more computer systems, information indicative of an interaction between one or more participants of at least one or more communications represented by the one or more documents; generating, with the one or more processors associated with the one or more computer systems, a transcript of the interaction that includes a bounded definition defining a sequence of one or more events that occur during the interaction; and storing, with the one or more processors associated with the one or more computer systems, the transcript of the interaction according to a model that normalizes information associated with the plurality of communication modalities into a common information structure. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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13. A system for archiving a plurality of communication modalities, the system comprising:
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a processor; and a memory configured to store a set of instructions which when execute by the processor configured the processor to; capture information associated with each of the plurality of communication modalities; store the information associated with each of the plurality of communication modalities in a plurality of interaction transcript models that normalize each of the plurality of communication modalities into a common information structure; generate one or more contexts across the plurality of communication modalities based on the plurality of interaction transcript models; and store information associating the one or more contexts with the plurality of interaction transcript models.
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Specification