SYSTEM AND METHOD OF MESSAGE THREAD MANAGEMENT

• US 20150088784A1
• Filed: 09/25/2013
• Published: 03/26/2015
• Est. Priority Date: 09/25/2013
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: DHARA, Krishna Kishore, KRISHNASWAMY, Venkatesh, KANT, Rudra
• Granted Patent: US 9,886,664 B2
• Time in Patent Office: Days
• US Class Current: 706/11
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/226 Delivery according to priorities

Abstract

Disclosed herein are systems, methods, and computer-readable storage device for managing message threads. An example system configured to practice this method can first identify a usage pattern of a user interacting with a message thread. Next, based on that usage pattern, the system can analyze messages in the message thread to identify a high-priority message. Then the system highlights the high-priority message when the system renders the message thread on a display. The messages can be email messages, text messages, instant messages, etc. The system can further associate the high-priority message with a repository, and grant a repository user, access to the high-priority message.

Claims

1. A method comprising:

identifying a usage pattern of a user interacting with a message thread;

analyzing, via a processor, a plurality of messages in the message thread to identify a high-priority message based on the usage pattern; and

highlighting the high-priority message when rendering the message thread on a display.

2. The method of claim 1, wherein the high-priority message is one of an email message, a text message, and an instant messenger message.

3. The method of claim 1, further comprising:

identifying a group usage pattern of a plurality of users interacting with the message thread,

wherein analyzing the plurality of messages is further based on the group usage pattern.

4. The method of claim 1, wherein the usage pattern comprises a number of access to each message of the plurality of messages by the user.

5. The method of claim 1, wherein analyzing the plurality of messages is further based on business intelligence.

6. The method of claim 1, wherein highlighting the high-priority message comprises changing a position of the high-priority message within the message thread relative to other messages in the plurality of messages.

7. The method of claim 1, wherein highlighting the high-priority message comprises modifying a display attribute of a non-high-priority message in the plurality of messages when rendering the message thread on the display.

8. The method of claim 1, wherein highlighting the high-priority message comprises presenting the high-priority message in a collapsed view of the message thread.

9. The method of claim 1, wherein analyzing the plurality of messages yields an analysis, the method further comprising:

receiving input from a user, the input indicating a priority of a message in the plurality of messages; and

overriding the analysis and identifying the message as the high-priority message.

10. The method of claim 1, the method further comprising:

receiving a command to toggle to a non-prioritized viewing mode; and

based on the command, rendering on the display the message thread without highlighting.

11. The method of claim 10, wherein the command is a first command, the method further comprising:

receiving a second command to toggle to a prioritized viewing mode; and

based on the second command, highlighting the high-priority message when rendering the message thread on the display.

12. The method of claim 1, further comprising:

associating the high-priority message with a repository; and

granting a repository user, access to the high-priority message.

13. The method of claim 12, further comprising:

receiving an annotation from the repository user; and

associating the high-priority message with the annotation.

14. A system comprising:

a processor; and

a computer-readable storage device storing instructions which, when executed by the processor, cause the processor to perform operations comprising;

identifying a usage pattern of a user interacting with a message thread;

analyzing a plurality of messages in the message thread to identify a high-priority message based on the usage pattern; and

highlighting the high-priority message when rendering the message thread on a display.

15. The system of claim 14, wherein highlighting the high-priority message further comprises changing a position of the high-priority message within the message thread relative to other messages in the plurality of messages.

16. The system of claim 14, wherein highlighting the high-priority message further comprises modifying a display attribute of a non-high-priority message in the plurality of messages when rendering the message thread on the display.

17. The system of claim 14, wherein highlighting the high-priority message further comprises presenting the high-priority message in a collapsed view of the message thread.

18. A computer-readable storage device storing instructions which, when executed by a processor, cause the processor to perform operations comprising:

identifying a usage pattern of a user interacting with a message thread;

analyzing a plurality of messages in the message thread to identify a high-priority message based on the usage pattern; and

highlighting the high-priority message when rendering the message thread on a display.

19. The computer-readable storage device of claim 18, wherein the high-priority message is one of an email message, a text message, and an instant messenger message.

20. The computer-readable storage device of claim 18, wherein the usage pattern comprises a frequency of access to each message of the plurality of messages by the user.