SYSTEMS AND METHODS FOR TRACKING USER-UPTIME FOR MANAGED PRINT SERVICES IN MANAGED OFFICE DEVICES
First Claim
1. A method for evaluating user productivity in an office environment, comprising:
- establishing communication with a plurality of devices;
identifying at least one user of the plurality of devices in a population of users of the plurality of devices;
detecting, with a processor, a communication between the identified at least one user and at least one of the plurality of devices, the communication being a service delivery request that directs the at least one of the plurality of devices to deliver a service;
tracking, with the processor, a response among the plurality of devices to the service delivery request;
analyzing, with the processor, the service delivery requests for the identified user and the responses among the plurality of devices to the service delivery requests over time to determine user-device interaction with the plurality of devices; and
reporting a result of the analyzing to an entity.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and method are provided for automatically tracking and reporting additional metrics to customers employing managed services accounts to track maintenance and resupply of consumables in managed office devices. The additional metrics suite may provide to the customers additional internal management tools that can be advantageously employed within customer organizations to increase user efficiency and productivity. Without significantly increasing a requirement for data collection through data collection channels by which the vendor already receives information/data from the office devices for implementation of managed services agreements, a vendor will be able to provide to its customer organizations additional analysis of collected information/data in the form of particular metrics that the customer organization can use to track, monitor, enhance or optimize user efficiency within the customer organization.
16 Citations
20 Claims
-
1. A method for evaluating user productivity in an office environment, comprising:
-
establishing communication with a plurality of devices; identifying at least one user of the plurality of devices in a population of users of the plurality of devices; detecting, with a processor, a communication between the identified at least one user and at least one of the plurality of devices, the communication being a service delivery request that directs the at least one of the plurality of devices to deliver a service; tracking, with the processor, a response among the plurality of devices to the service delivery request; analyzing, with the processor, the service delivery requests for the identified user and the responses among the plurality of devices to the service delivery requests over time to determine user-device interaction with the plurality of devices; and reporting a result of the analyzing to an entity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 11, 12, 13)
-
-
9. A system for evaluating user productivity in an office environment, comprising:
-
a communication interface that establishes communication with a plurality of remote devices; a user identification unit that identifies at least one user of the plurality of remote devices in a population of users of the plurality of remote devices; a monitoring unit that detects a communication between the identified at least one user and at least one of the plurality of remote devices, the communication being a service delivery request that directs the at least one of the plurality of remote devices to deliver a service; a processor that is programmed to; tracking a response among the plurality of remote devices to the service delivery request; and analyze the service delivery requests for the identified user and the responses among the plurality of remote devices to the service delivery requests over time to determine user-device interaction with the plurality of devices; and an output unit that outputs a report of a result of the analyzing to an entity. - View Dependent Claims (10)
-
-
14. A non-transitory computer-readable medium storing instructions which, when executed by a processor, cause the processor to execute a method for evaluating user productivity in an office environment, the method comprising:
-
establishing communication with a plurality of devices; identifying at least one user of the plurality of devices in a population of users of the plurality of devices; detecting a communication between the at least one user and at least one of the plurality of devices, the communication being a service delivery request that directs the at least one of the plurality of devices to deliver a service; tracking a response among the plurality of devices to the service delivery request; analyzing the service delivery requests for the identified user and the responses among the plurality of devices to the service delivery requests over time to determine user-device interaction with the plurality of devices; and reporting a result of the analyzing to an entity. - View Dependent Claims (15, 16, 17, 18, 19, 20)
-
Specification