SYSTEM AND METHOD FOR DISPLAYING CONTEXT-AWARE CONTACT DETAILS

• US 20150135096A1
• Filed: 11/14/2013
• Published: 05/14/2015
• Est. Priority Date: 11/14/2013
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: DHARA, Krishna Kishore, KRISHNASWAMY, Venkatesh
• Application Number:
  US14/080,385
• Publication Number:
  US 20150135096A1
• Time in Patent Office: Days
• US Class Current: 715/753
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04M 1/724 User interfaces specially adapted for cordless or mobile telephones
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/1025 of avatars
• CPC Class Codes: H04M 2203/5081 Inform conference party of participants, e.g. of change of participants conducting a computer conference, e.g. admission detection, H04L12/1822
• CPC Class Codes: H04M 2250/62 user interface aspects of conference calls
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/567 Multimedia conference systems
• CPC Class Codes: H04N 7/147 Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals selecting H04Q
• CPC Class Codes: H04N 7/15 Conference systems

Abstract

Disclosed herein are systems, methods, and computer-readable storage media for displaying context-aware contact details. An example system gathers information associated with behavior of a first user, wherein a list of contacts on a communication system for a second user contains the first user. The system can select, from the information, an information snippet related to a current activity context of one of the first user or the second user. The system displays the information snippet to the second user while the second user interacts with an identifier of the first user in the current activity context. In one variation, the system can further detect a request for information from the second user, and display the information snippet to the second user in response to the request.

Claims

1. A method comprising:

gathering, via a processor, information associated with behavior of a first user, wherein a list of contacts on a communication system for a second user contains the first user;

selecting, from the information, an information snippet related to a current activity context of one of the first user or the second user; and

displaying the information snippet to the second user while the second user interacts with an identifier of the first user on the communication system in the current activity context.

2. The method of claim 1, wherein the information snippet comprises at least one of a conversation history between the first user and the second user, context-specific data related to the first user, a document, an address, contact information of the first user, an image, an email message, availability of the first user, presence information of the first user, or relationship information between the first user and the second user.

3. The method of claim 1, further comprising:

detecting an information requesting event from the second user; and

displaying the information snippet to the second user in response to the information requesting event.

4. The method of claim 3, wherein the information requesting event comprises at least one of placing a mouse pointer over an avatar of the first user, clicking on an icon associated with the first user, a spoken voice command, a text query, a gesture, the first user joining a communication session, or receipt of a meeting invite.

5. The method of claim 1, wherein gathering the information associated with behavior of a first user further comprises:

identifying data sources associated with the first user; and

requesting from the data sources parts of the information that also relate to the second user or to the current activity context.

6. The method of claim 1, further comprising:

tracking how the second user interacts with the information snippet; and

modifying how additional information snippets are selected based on how the second user interacts with the information snippet.

7. The method of claim 1, further comprising:

retrieving permissions associated with the first user; and

selecting the information snippet related to a current activity context based on the permissions.

8. A system comprising:

a processor; and

a computer-readable storage medium storing instructions which, when executed by the processor, cause the processor to perform a method comprising;

gathering information associated with behavior of a first user, wherein a list of contacts on a communication system for a second user contains the first user;

selecting, from the information, an information snippet related to a current activity context of one of the first user or the second user; and

displaying the information snippet to the second user while the second user interacts with an identifier of the first user on the communication system in the current activity context.

9. The system of claim 8, wherein the information snippet comprises at least one of a conversation history between the first user and the second user, context-specific data related to the first user, a document, an address, contact information of the first user, an image, an email message, availability of the first user, presence information of the first user, or relationship information between the first user and the second user.

10. The system of claim 8, the computer-readable storage medium further stores instructions which result in the method further comprising:

detecting an information requesting event from the second user; and

displaying the information snippet to the second user in response to the information requesting event.

11. The system of claim 10, wherein the information requesting event comprises at least one of placing a mouse pointer over an avatar of the first user, clicking on an icon associated with the first user, a spoken voice command, a text query, a gesture, the first user joining a communication session, or receipt of a meeting invite.

12. The system of claim 8, wherein gathering the information associated with behavior of a first user further comprises:

identifying data sources associated with the first user; and

requesting from the data sources parts of the information that also relate to the second user or to the current activity context.

13. The system of claim 8, the computer-readable storage medium further stores instructions which result in the method further comprising:

tracking how the second user interacts with the information snippet; and

modifying how additional information snippets are selected based on how the second user interacts with the information snippet.

14. The system of claim 8, the computer-readable storage medium further stores instructions which result in the method further comprising:

retrieving permissions associated with the first user; and

selecting the information snippet related to a current activity context based on the permissions.

16. The non-transitory computer-readable storage medium of claim 8, wherein the information snippet comprises at least one of a conversation history between the first user and the second user, context-specific data related to the first user, a document, an address, contact information of the first user, an image, an email message, availability of the first user, presence information of the first user, or relationship information between the first user and the second user.

17. The non-transitory computer-readable storage medium of claim 8, storing additional instructions which result in the method further comprising:

detecting an information requesting event from the second user; and

displaying the information snippet to the second user in response to the information requesting event.

18. The non-transitory computer-readable storage medium of claim 10, wherein the information requesting event comprises at least one of placing a mouse pointer over an avatar of the first user, clicking on an icon associated with the first user, a spoken voice command, a text query, a gesture, the first user joining a communication session, or receipt of a meeting invite.

19. The non-transitory computer-readable storage medium of claim 8, wherein gathering the information associated with behavior of a first user further comprises:

identifying data sources associated with the first user; and

requesting from the data sources parts of the information that also relate to the second user or to the current activity context.

20. The non-transitory computer-readable storage medium of claim 8, storing additional instructions which result in the method further comprising:

tracking how the second user interacts with the information snippet; and

modifying how additional information snippets are selected based on how the second user interacts with the information snippet.

15. A non-transitory computer-readable storage medium storing instructions which, when executed by a computing device, cause the computing device to perform a method comprising:

gathering information associated with behavior of a first user, wherein a list of contacts on a communication system for a second user contains the first user;

selecting, from the information, an information snippet related to a current activity context of one of the first user or the second user; and

displaying the information snippet to the second user while the second user interacts with an identifier of the first user on the communication system in the current activity context.