UNIFYING SHOPPING EXPERIENCE SYSTEM

• US 20150161712A1
• Filed: 12/10/2013
• Published: 06/11/2015
• Est. Priority Date: 12/10/2013
• Status: Abandoned Application

• Current Assignee: 12 Holding Limited
• Original Assignee: 12 Retail (HK) Limited, Angelo Ponzetta
• Inventors: Ponzetta, Angelo, Wong, Wai Shu
• Application Number:
  US14/101,486
• Publication Number:
  US 20150161712A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 20/3227 using secure elements embedded in M-devices
• CPC Class Codes: G06Q 20/326 Payment applications installed on the mobile devices
• CPC Class Codes: G06Q 20/3274 using a pictured code, e.g. barcode or QR-code, being displayed on the M-device
• CPC Class Codes: G06Q 20/3276 using a pictured code, e.g. barcode or QR-code, being read by the M-device
• CPC Class Codes: G06Q 20/34 using cards, e.g. integrated circuit [IC] cards or magnetic cards
• CPC Class Codes: G06Q 20/4012 Verifying personal identification numbers [PIN]
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G07G 1/0045 with a code reader for reading of an identifying code of the article to be registered, e.g. barcode reader or radio-frequency identity [RFID] reader

Abstract

A shopping system is provided. The shopping system includes a customer interaction device for communication between a customer and the shopping system, the customer interaction device interacting with the shopping system to conduct an activity in a store. The shopping system also includes an interactive service device located in a store, the interactive service device having a receiving member to receive an identification information of the customer, a displaying member and an interacting device to allow the customer to interact with the shopping system to conduct an activity in the store. The shopping system further includes a unifying shopping cart unit configured to integrate order information of the customer and a tracking system to track the activities of the customer.

Claims

1. A shopping system, comprising:

a customer interaction device for communication between a customer and the shopping system, the customer interaction device interacting with the shopping system to conduct an activity in a store;

an interactive service device located in a store, the interactive service device having a receiving member to receive an identification information of the customer, a displaying member and an interacting device to allow the customer to interact with the shopping system to conduct the activity in the store;

an unifying shopping cart configured to integrate purchase order information of the customer, and

a tracking system to track the activities of the customer.

2. The shopping system according to claim 1, further comprising:

a product identification device located on a product item in the store, the product identification device being communicable with the shopping system; and

a product reading device to communicate with the product identification device to identify the product item.

3. The shopping system according to claim 2, wherein the interactive service device is an iMirror, further comprising:

a first antenna configured to detect a communication signal from the product identification device.

a second antenna configured to detect exclusively a communication signal from the product identification device that is located on shelf, wherein;

the system remove the product item detected by the second antenna from further processing.

4. The shopping system according to claim 2, wherein the interactive service device is an iMirror, further comprising:

a first camera configured to sense motion and detect face feature of a customer.

5. The shopping system according to claim 4, further comprising:

a second camera configure to take a picture of the customer, wherein;

the shopping system is configured to generate a virtual image of the customer trying on a product item and display the virtual image of the customer trying on a product item.

6. The shopping system according to claim 1, wherein the customer interaction device is an app-enabled mobile device.

7. The shopping system according to claim 1, wherein the customer interaction device is a customer communication device with the capacity to communicate with the shopping system.

8. The shopping system according to claim 7, wherein the customer communication device communicates with the shopping system through near filed communication function.

9. The shopping system according to claim 2, wherein the product identification device communicates with the system using radio frequency identification.

10. The shopping system according to claim 1, wherein the interactive service device is selected from the group consisting of an iMirror and a smart kiosk.

11. The shopping system according to claim 1, wherein the unifying shopping cart unit is configured to sort a shopping order according to a criterion.

12. The shopping system according to claim 1, wherein:

the interactive service device is configured to receive a service request, the shopping system is configured to process the service request and send a service instruction and a notification, and the interactive service device is configured to recognize the service request and permit the service delivery.

13. The shopping system according to claim 1, further comprising:

a virtual ticket created by the shopping system;

wherein;

the shopping system recognizes the virtual ticket to deliver product to the customer.

14. The shopping system according to claim 1, further comprising:

a tracking system configured to collect the behavior information of a customer in store.

15. The shopping system according to claim 15, wherein:

the tracking system is configured to track and analyze the activities and behavior of the customer.

16. A shopping process using a shopping system, comprising the steps of:

creating a customer interaction device for communication between a customer and the shopping system, the customer interaction device interacting with the shopping system to conduct an activity in a store;

interacting with the customer interaction device using an interactive service device located in a store, the interactive service device having a receiving member to receive an identification information of the customer, a displaying member and an interacting device to allow the customer to interact with the shopping system to conduct an activity in the store;

integrating order information of the customer in an unifying shopping cart unit; and

providing service to the customer under the instruction of the shopping system.

17. The process according to claim 16, further comprising:

identifying a product item using a product reading device to communicate with a product identification device located on the product item in the store, the product identification device being communicable with the shopping system.

18. The process according to claim 16, wherein:

the interactive service device is selected from a group consisting of an iMirror and a smart kiosk.

19. The process according to claim 16, wherein:

the customer interaction device is selected from a group consisting of an app-enabled mobile device and a customer communication device with the capacity to communicate with the shopping system, wherein the app-enabled mobile device is created by downloading and installing the app on a compatible mobile device.

20. The process according to claim 16, further comprising:

receiving a service request;

processing the service request;

sending a service instruction and a notification;

recognizing the service request; and

permitting a service delivery

21. The process according to claim 20, further comprising:

creating a virtual ticket for service identification by the shopping system; and

recognizing the service requesting customer by recognizing the virtual ticket by the shopping system.

22. The process according to claim 20, comprising:

queuing the service request received; and

sending a notification to a device selected from the group consisting of the customer interaction device and the interactive service device when the requested service is available.