COMPONENTS, SYSTEM, PLATFORM AND METHODOLOGIES FOR MEDIATING AND PROVISIONING SERVICES AND PRODUCT DELIVERY AND ORCHESTRATING, MEDIATING AND AUTHENTICATING TRANSACTIONS AND INTERACTIONS

• US 20150178785A1
• Filed: 03/04/2015
• Published: 06/25/2015
• Est. Priority Date: 08/21/2001
• Status: Active Grant

• Current Assignee: Smartcom Labs OY
• Original Assignee: Bookit Oy Ajanvarauspalvelu
• Inventors: SALONEN, Jukka Kalevi
• Granted Patent: US 11,004,114 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 20/308 using the Internet of Things
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 20/40 Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G08G 1/207 with respect to certain areas, e.g. forbidden or allowed areas with possible alerting when inside or outside boundaries
• CPC Class Codes: H04L 12/1886 with traffic restrictions for efficiency improvement, e.g. involving subnets or subdomains
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

A system, methodologies and components of an inventive Mobile Engagement Platform enable cross channel transaction processing, authentication, tokenization, security, and data aggregation.

Claims

1. A method for communicating with a plurality of users over at least one communication network, the method comprising:

transmitting first digital messages from a server coupled to the at least one communication network to a plurality of users at their respective mobile communication terminals, the digital messages containing a destination address for each of the plurality of users, at least one offer for a product or service;

receiving a reply communication from at least one user that received a first digital message at the user'"'"'s mobile communication terminal, wherein the reply communication accepted at least one offer contained in the first digital messages; and

authenticating the reply communication from the at least one user if an originating address for the reply communication matches a destination address for the first digital message and the specified reply address in the first digital message matches the address at which the reply communication was received.

2. The method of claim 1, wherein each digital message includes a specified reply address that differentiates each first digital message from first digital messages sent to other users.

3. The method of claim 1, further comprising analyzing content of each reply communication received from the plurality of users and the originating addresses for those reply communications and generating session identification data based on that analysis for each of the plurality of users who replied.

4. The method of claim 3, further comprising transmitting second digital messages from a server coupled to the at least one communication network to each of the plurality of users who replied based on the session identification data, wherein the session identification for each of the plurality of users who replied is included in the second digital message sent to the respective user.

5. The method of claim 4, wherein the second digital messages are electronic mail messages.

6. The method of claim 4, wherein both the first and second digital messages are electronic mail messages.

7. The method of claim 4, wherein both the first and second digital messages are SMS messages.

8. The method of claim 4, further comprising receiving a reply communication from at least one user that received the second digital message, wherein the reply communication from the second digital message for the at least one user is associated with the reply from at least one user for the first digital message based on the session identification data for the at least one user.

9. The method of claim 8, wherein the first digital messages are sent via electronic mail to electronic mail addresses and the second digital messages are SMS messages sent to mobile phone numbers.

10. The method of claim 9, further comprising associating the session identification data with an electronic mail address and a mobile phone number for at least one user that replied to the first and second digital messages.

11. The method of claim 1, wherein a plurality of first digital messages are sent to each of a plurality users and further comprising determining which of the plurality of the first digital messages a user responded to is based on semantic analysis of content of the reply communication, wherein the semantic analysis determine whether the content of the reply communication corresponds to one of the plurality of first digital messages sent to the responding user.

12. The method of claim 1, wherein the first digital messages are electronic mail messages.

13. The method of claim 1, wherein the first digital messages are SMS messages.

14. The method of claim 1, wherein the second digital messages are a SMS message.

15. The method of claim 1, wherein the at least one offer includes a link, that, when activated by a user, triggers display of a web page or web form associated with the product or service in the at least one offer.

16. The method of claim 3, wherein at least one offer includes a link, that, when activated by a user, triggers display of a web page or web form associated with the product or service in the at least one offer.

17. The method of claim 16, further comprising gathering user data input from the web page or web form and associating it with the session identification data for the user.

19. The system of claim 1, wherein each digital message includes a specified reply address that differentiates each first digital message from first digital messages sent to other users.

18. A system for sending messages, the system comprising at least one server that transmits digital messages over at least one communication network to a plurality of users at their respective mobile communication terminals, the digital messages containing a destination address for each of the plurality of users, at least one offer for a product or service, wherein the at least one server receives a reply communication from at least one user that received a first digital message at the user'"'"'s mobile communication terminal, wherein the reply communication accepted at least one offer contained in the first digital messages, and the at least one server authenticates the reply communication from the at least one user if an originating address for the reply communication matches a destination address for the first digital message and the specified reply address in the first digital message matches the address at which the reply communication was received.

20. The system of claim 18, wherein the at least one server analyzes content of each reply communication received from the plurality of users and the originating addresses for those reply communications and generates and stores session identification data in a memory coupled to and accessible by the at least one server based on that analysis for each of the plurality of users who replied.

21. The system of claim 20, further comprising a second at least one server that transmits second digital messages and is coupled to at least one other communication network, wherein the second digital messages are transmitted to each of the plurality of users who replied based on the session identification data, wherein the session identification for each of the plurality of users who replied is included in the second digital message sent to the respective user.

22. The system of claim 21, wherein the second digital messages are electronic mail messages.

23. The system of claim 21, wherein both the first and second digital messages are electronic mail messages.

24. The system of claim 21, wherein both the first and second digital messages are SMS messages.

25. The system of claim 21, wherein the second at least one server receives a reply communication from at least one user that received the second digital message, wherein the reply communication from the second digital message for the at least one user is associated with the reply from at least one user for the first digital message based on the session identification data for the at least one user.

26. The system of claim 25, wherein the first digital messages are sent via electronic mail to electronic mail addresses and the second digital messages are SMS messages sent to mobile phone numbers.

27. The system of claim 26, further comprising associating the session identification data with an electronic mail address and a mobile phone number for at least one user that replied to the first and second digital messages.

28. The system of claim 20, wherein a plurality of first digital messages are sent to each of a plurality users and further comprising determining which of the plurality of the first digital messages a user responded to is based on semantic analysis of content of the reply communication, wherein the semantic analysis determine whether the content of the reply communication corresponds to one of the plurality of first digital messages sent to the responding user.

29. The system of claim 20, wherein the first digital messages are electronic mail messages.

30. The system of claim 20, wherein the first digital messages are SMS messages.

31. The system of claim 20, wherein the second digital messages are a SMS message.

32. The system of claim 20, wherein the at least one offer includes a link, that, when activated by a user, triggers display of a web page or web form associated with the product or service in the at least one offer.

33. The system of claim 20, wherein at least one offer includes a link, that, when activated by a user, triggers display of a web page or web form associated with the product or service in the at least one offer.

34. The system of claim 33, further comprising gathering user data input from the web page or web form and associating it with the session identification data for the user.