Message Exchange
First Claim
1. A platform for processing messages between a message creator and a message recipient, the platform comprising:
- a memory that stores a message and a plurality of notification options associated with the message recipient;
at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured to;
receive the message from the message creator;
store the message in the memory;
carry out a first notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message;
carry out a second notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message upon a failure of the first notification option to successfully notify the message recipient,wherein the first notification option is different from the second notification option.
7 Assignments
0 Petitions
Accused Products
Abstract
Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution'"'"'s requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.
42 Citations
20 Claims
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1. A platform for processing messages between a message creator and a message recipient, the platform comprising:
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a memory that stores a message and a plurality of notification options associated with the message recipient; at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured to; receive the message from the message creator; store the message in the memory; carry out a first notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message; carry out a second notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message upon a failure of the first notification option to successfully notify the message recipient, wherein the first notification option is different from the second notification option. - View Dependent Claims (2, 3, 4, 5, 6, 7, 9, 10, 11, 12, 13, 14)
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8. A method for processing messages between a message creator and a message recipient, the platform comprising:
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receiving a message from the message creator; storing the message in memory; identifying a plurality of notification options based on at least one of the message creator and the message recipient; performing a first notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message; performing a second notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message upon a failure of the first notification option to successfully notify the message recipient, wherein the first notification option is different from the second notification option.
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15. A messaging platform, comprising:
a memory that stores a message and a plurality of notification options associated with the message recipient; at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured to; receive the message from a message creator, the message being designated by the message creator for a message recipient; store the message in the memory; call the message recipient in order to notify the message recipient of the message; carry out a selected notification option from among the plurality of notification options in order to attempt to notify the message recipient of the message upon a failure of the call to successfully notify the message recipient. - View Dependent Claims (16, 17, 18, 19, 20)
Specification