REVERSING OBJECT MANIPULATIONS IN ASSOCIATION WITH A WALKTHROUGH FOR AN APPLICATION OR ONLINE SERVICE

• US 20150278029A1
• Filed: 03/13/2015
• Published: 10/01/2015
• Est. Priority Date: 03/27/2014
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Jemiolo, Daniel Everett
• Granted Patent: US 9,983,943 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/1451 by selection of backup contents
• CPC Class Codes: G06F 16/23 Updating
• CPC Class Codes: G09B 19/0053 Computers, e.g. programming

Abstract

Disclosed are examples of systems, apparatus, methods and computer program products for reversing object manipulations in association with a walkthrough for an application or online service. A first state of resources associated with the walkthrough can be recorded in a database of a database system. Input can be received to perform an interaction command with one or more demonstration objects associated with the walkthrough. The one or more demonstration objects can be caused to be manipulated in response to the input. The object manipulation can change the resources from the first state to a second state. The second state can be recorded in the database of the database system. Actions can be determined to reverse the object manipulation to return the resources to the first state. The determined actions can be caused to be performed.

Claims

1. A system for reversing object manipulations in association with a walkthrough for an application or online service, the system comprising:

a database storing data objects; and

one or more servers in communication with the database, the one or more servers comprising one or more processors operable to cause;

recording, in the database, a first state of one or more resources associated with a walkthrough for an application or online service;

manipulating, responsive to receiving user input to perform an interaction command with one or more demonstration objects associated with the walkthrough, the one or more demonstration objects, the object manipulation changing the one or more resources from the first state to a second state, the input capable of being received via a data network from a computing device;

recording, in the database, the second state;

determining, based on the first state and the second state, one or more actions to reverse the object manipulation to return the one or more resources to the first state; and

performing of the determined actions.

2. The system of claim 1, wherein determining the one or more actions to reverse the object manipulation comprises applying a set of rules.

3. The system of claim 2, wherein the set of rules comprises a mapping of designated commands to designated reverse commands.

4. The system of claim 1, the one or more processors further operable to cause:

determining one or more further actions to return the one or more resources to an initial state, the initial state being a state occupied by the one or more resources prior to an initiation of the walkthrough.

5. The system of claim 1, the one or more processors further operable to cause:

generating or modifying, based on either or both of the first state or the second state, a walkthrough log.

6. The system of claim 1, wherein:

the walkthrough comprises a plurality of chronologically ordered stages; and

the one or more processors are further operable to cause;

reverting, responsive to receiving further input, from a first stage of the walkthrough to a second stage of the walkthrough, the first stage being chronologically ordered after the second stage.

7. The system of claim 6, the one or more processors further operable to cause:

generating a preview of the walkthrough, the preview configured to be accessed via the data network; and

providing, to the computing device, data capable of being processed by a processor of the computing device to display a presentation of the preview, the presentation of the preview capable of being interacted with by a user of the computing device to modify the walkthrough.

8. The system of claim 1 wherein changing the one or more resources from the first state to the second state comprises generating, modifying, or supplementing a record associated with a profile of an online social networking system.

9. The system of claim 1, wherein changing the one or more resources from the first state to the second state comprises generating, modifying, or supplementing a CRM (Customer Relationship Management) record stored in a database.

10. The system of claim 9, wherein the CRM record is:

an account, a task, a lead, a contact, a contract, or an opportunity.

11. A method for reversing object manipulations in association with a walkthrough for an application or online service, the method comprising:

recording, in a database of a database system, a first state of one or more resources associated with a walkthrough for an application or online service;

receiving input, at one or more servers of the database system, to perform an interaction command with one or more demonstration objects associated with the walkthrough, the input received over a data network from a computing device;

causing, responsive to receiving the input, the one or more demonstration objects to be manipulated, the object manipulation changing the one or more resources from the first state to a second state;

recording, in the database of the database system, the second state;

determining, based on the first state and the second state, one or more actions to reverse the object manipulation to return the one or more resources to the first state; and

causing the determined actions to be performed.

12. The method of claim 11, wherein determining the one or more actions to reverse the object manipulation comprises applying a set of rules.

13. The method of claim 12, wherein the set of rules comprises a mapping of designated commands to designated reverse commands.

14. The method of claim 11, further comprising:

determining one or more further actions to return the one or more resources to an initial state, the initial state being a state occupied by the one or more resources prior to an initiation of the walkthrough.

15. The method of claim 11, further comprising:

generating or modifying, based on either or both of the first state or the second state, a walkthrough log

16. A computer program product comprising computer-readable program code to be executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code including instructions configured to cause:

recording, in a database of a database system, a first state of one or more resources associated with a walkthrough for an application or online service;

manipulating, responsive to receiving user input to perform an interaction command with one or more demonstration objects associated with the walkthrough, the one or more demonstration objects, the object manipulation changing the one or more resources from the first state to a second state, the input capable of being received via a data network from a computing device;

recording, in the database of the database system, the second state;

determining, based on the first state and the second state, one or more actions to reverse the object manipulation to return the one or more resources to the first state; and

performing of the determined actions.

17. The computer program product of claim 16, wherein determining the one or more actions to reverse the object manipulation comprises applying a set of rules.

18. The computer program product of claim 17, wherein the set of rules comprises a mapping of designated commands to designated reverse commands.

19. The computer program product of claim 16, the instructions further configured to cause:

determining one or more further actions to return the one or more resources to an initial state, the initial state being a state occupied by the one or more resources prior to an initiation of the walkthrough.

20. The computer program product of claim 16, the instructions further configured to cause:

generating or modifying, based on either or both of the first state or the second state, a walkthrough log.