CUSTOMER FACING DISPLAY WITH CUSTOMER INTERACTION FOR ORDER SPECIFICATION

• US 20150356694A1
• Filed: 09/02/2014
• Published: 12/10/2015
• Est. Priority Date: 06/10/2014
• Status: Abandoned Application

• Current Assignee: L'Heureux, Israel, Mark D. Alleman
• Original Assignee: L'Heureux, Israel, Mark D. Alleman
• Inventors: L'HEUREUX, ISRAEL, ALLEMAN, MARK D.
• Application Number:
  US14/474,546
• Publication Number:
  US 20150356694A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: H04W 84/12 WLAN [Wireless Local Area Networks]

Abstract

An on-premises computing system of a public accommodation detects presence of a customer by obtaining an identifier wirelessly transmitted by a wireless device carried by that customer. The identifier is received from the wireless device via a wireless local area network access point of the on-premises computing system. A customer profile is established, updated, and/or retrieved at a database system by the on-premises computing system based upon the identifier of the wireless device. A customer-facing display device displays a customer ordering GUI to the customer that includes selectors that enable the customer to select options associated with menu items that have been added to a pending order by an employee. The options include customer-specific options that are based, at least in part, on information contained in the customer'"'"'s profile.

Claims

1. A restaurant order input method, comprising:

at an employee-facing display device, displaying an employee-side ordering GUI that includes an employee-side order selector set for an employee to select menu items of a restaurant menu to be added to a pending order;

at a customer-facing display device, displaying a customer-side ordering GUI that includes a customer-side order selector set for a customer to select options associated with menu items added to the pending order;

for each menu item selected via the employee-side ordering GUI to be added to the pending order, updating an order status of the pending order in a shared data record to add that menu item to the pending order; and

for at least one menu item added to the pending order updated in the shared data record, updating the customer-side order selector set of the customer-side ordering GUI to include one or more selectors for the customer to select one or more options associated with the at least one menu item to be applied to the pending order; and

for each option selected via the customer-side ordering GUI to be applied to the pending order, updating the order status of the pending order in the shared data record to apply that option to the pending order.

2. The method of claim 1, wherein the one or more options include an item augmenting option selectable by the customer to augment a parameter of the at least one menu item added to the pending order in the shared data record.

3. The method of claim 1, wherein the one or more options include an order augmenting option selectable by the customer to add a promotional menu item or a recommended menu item to the pending order in the shared data record, the promotional menu item or the recommended menu item based, at least in part, on the at least one menu item added to the pending order in the shared data record.

4. The method of claim 1, further comprising:

detecting, via a wireless access point providing a wireless local area network that covers at least a portion of the restaurant premises, a first set of one or more wireless beacon frames transmitted by a wireless device carried by the customer, the first set of one or more wireless beacon frames including a wireless device identifier of the wireless device;

obtaining the wireless device identifier of the wireless device from the first set of one or more beacon frames;

accessing a customer profile of the customer associated with the wireless device identifier at a database system; and

identifying an option of the one or more options for display at the customer-side ordering GUI based, at least in part, on customer-specific information contained in the customer profile.

5. The method of claim 4, further comprising:

transmitting a second set of one or more wireless beacon frames from the customer-facing display device for reception by the wireless device carried by the customer, the second set of one or more wireless beacon frames including a POS identifier of the customer-facing display device;

receiving a message wirelessly transmitted by the wireless device, the message including the POS identifier; and

initiating a session for the customer at the customer-facing display device responsive to receiving the message including the POS identifier.

6. The method of claim 4, wherein the option identified for display includes a customer-specific recommended menu item selectable by the customer to add the customer-specific recommended menu item to the pending order in the shared data record;

and

wherein the customer-side order selector set includes a subset of the employee-side order selector set having fewer than all of the selectors of the employee-side order selector set.

7. The method of claim 1, wherein the customer-side ordering GUI and the employee-side ordering GUI each further include a representation of the order status of the pending order updated in the shared data record, including each menu item added to the pending order and each option applied to the pending order;

and

wherein the method further comprises updating the representation of the order status of the pending order at the customer-side ordering GUI and at the employee-side ordering GUI as each menu item is added to the pending order and as each option is applied to the pending order.

8. The method of claim 1, wherein the customer-side ordering GUI further includes an order confirmation selector;

and

wherein the method further comprises, upon selection of the order confirmation selector by the customer, updating the order status of the pending order in the shared data record to indicate a confirmed order.

9. A restaurant order input system, comprising:

an employee-facing display device to display an employee-side ordering GUI;

a customer-facing display device to display a customer-side ordering GUI; and

a computing system including one or more computing devices, the computing system configured to;

transmit information to the employee-facing display device for the employee-facing display device to display the employee-side ordering GUI, the employee-side ordering GUI including an employee-side order selector set for an employee to select menu items of a restaurant menu to be added to a pending order;

transmit information to the customer-facing display device for the customer-facing display device to display the customer-side ordering GUI, the customer-side ordering GUI including a customer-side order selector set for a customer to select options associated with menu items added to the pending order;

receive information from the employee-facing display device indicating one or more menu items selected via the employee-side ordering GUI to be added to the pending order;

for each menu item selected via the employee-side ordering GUI to be added to the pending order, update an order status of the pending order in a shared data record at the computing system to add that menu item to the pending order;

for at least one menu item added to the pending order updated in the shared data record, transmit information to the customer-facing display device to update the customer-side order selector set of the customer-side ordering GUI to include one or more selectors for the customer to select one or more options associated with the at least one menu item to be applied to the pending order;

receive information from the customer-facing display device indicating the one or more options selected via the customer-side ordering GUI to be applied to the pending order; and

for each option selected via the customer-side ordering GUI to be applied to the pending order, update the order status of the pending order in the shared data record to apply that option to the pending order.

10. The system of claim 9, wherein the customer-facing display device and the employee-facing display device are secured to or form part of an integrated stand assembly.

11. The system of claim 10, wherein the customer-facing display device and the employee-facing display device face away from each other in substantially opposing directions.

12. The system of claim 9, wherein the one or more options include:

an item augmenting option selectable by the customer to augment a parameter of the at least one menu item added to the pending order in the shared data record, and/or

an order augmenting option selectable by the customer to add a promotional menu item or a recommended menu item to the pending order in the shared data record, the promotional menu item based, at least in part, on the at least one menu item added to the pending order in the shared data record.

13. The system of claim 9, further comprising:

a wireless access point device; and

wherein the computing system is further configured to detect, via the wireless access point device, one or more wireless beacon frames transmitted by a Wi-Fi enabled wireless device carried by the customer;

identify a MAC address of the wireless device from the one or more beacon frames;

access a customer profile of the customer associated with the MAC address at a database system; and

identify an option of the one or more options for display at the customer-side ordering GUI based, at least in part, on customer-specific information contained in the customer profile.

14. The system of claim 13, wherein the option identified for display includes a customer-specific recommended menu item selectable by the customer to add the customer-specific recommended menu item to the pending order in the shared data record.

15. The system of claim 9, wherein the customer-side order selector set includes a subset of the employee-side order selector set having fewer than all of the selectors of the employee-side order selector set.

16. The system of claim 9, wherein the customer-side ordering GUI and the employee-side ordering GUI each further include a representation of the order status of the pending order updated in the shared data record, including each menu item added to the pending order and each option applied to the pending order;

and

wherein the computing system is further configured to update the representation of the order status of the pending order at the customer-side ordering GUI and at the employee-side ordering GUI as each menu item is added to the pending order and as each option is applied to the pending order.

17. The system of claim 9, wherein the customer-side ordering GUI further includes an order confirmation selector;

and

wherein the computing system is further configured to, upon selection of the order confirmation selector by the customer, update the order status of the pending order in the shared data record to indicate a confirmed order.

18. The system of claim 9, further comprising a wireless access point device;

and

wherein at least one computing device of the one or more computing devices of the computing system communicates wirelessly with the customer-facing display device and the employee-facing display device via the wireless access point device.

19. The system of claim 18, wherein wireless communications between the at least one computing device and each of the customer-facing display device and employee-facing display device include heartbeat pings to keep wireless connections alive between the one or more computing devices of the computing system and each of the customer-facing display device and the employee-facing display device.

20. A restaurant order input system, comprising:

an employee-facing display device to display an employee-side ordering GUI;

a customer-facing display device to display a customer-side ordering GUI, the customer-facing display device and the employee-facing display device secured to or forming part of an integrated stand assembly, and the customer-facing display device and the employee-facing display device face away from each other in substantially opposing directions;

a wireless access point device; and

a computing system communicating with the employee-facing display device and the customer-facing display device over a wireless communications protocol via the wireless access point device, the computing system including a storage subsystem having instructions stored thereon executable by a logic subsystem of the computing system to;

display the employee-side ordering GUI via the employee-facing display device, the employee-side ordering GUI including an employee-side order selector set for an employee to select menu items of a restaurant menu to be added to a pending order;

detect, via the wireless access point device, one or more wireless beacon frames transmitted by a Wi-Fi enabled wireless device carried by a customer;

identify a MAC address of the wireless device from the one or more beacon frames;

access a customer profile of the customer associated with the MAC address at a database system;

identify a customer-specific recommended menu item for display at the customer-side ordering GUI based, at least in part, on customer-specific information contained in the customer profile;

display the customer-side ordering GUI via the customer-facing display device, the customer-side ordering GUI including a customer-side order selector set for a customer to select at least customer-specific recommended menu item to be added to the pending order;

receive selection of one or more menu items via the employee-side ordering GUI to be added to the pending order;

for each menu item selected via the employee-side ordering GUI to be added to the pending order, update an order status of the pending order in a shared data record at the computing system to add that menu item to the pending order;

for at least one menu item added to the pending order updated in the shared data record, update the customer-side order selector set of the customer-side ordering GUI to include one or more selectors for the customer to select one or more options associated with the at least one menu item to be applied to the pending order, the one or more additional options identified based, at least in part, on at least one menu item added to the pending order via the employee-side ordering GUI;

receive selection of the customer-specific recommended menu item and/or the one or more options via the customer-side ordering GUI to be applied to the pending order;

update the order status of the pending order in the shared data record to apply selection of either the customer-specific recommended menu item or an option of the one or more options to the pending order; and

upon selection of an order confirmation selector of the customer-side ordering GUI by the customer, updating the order status of the pending order in the shared data record to indicate a confirmed order.