COACHING IN AN AUTOMATED COMMUNICATION LINK ESTABLISHMENT AND MANAGEMENT SYSTEM

• US 20160006875A1
• Filed: 09/17/2015
• Published: 01/07/2016
• Est. Priority Date: 03/06/2012
• Status: Active Grant

• Current Assignee: Connectandsell Incorporated
• Original Assignee: Connectandsell Incorporated
• Inventors: BURMEISTER, CHAD, SHAH, HITESH, BEALL, CHRISTOPHER W.
• Granted Patent: US 10,432,788 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: H04M 2203/552 Call annotations
• CPC Class Codes: H04M 2203/555 Statistics, e.g. about subscribers but not being call statistics
• CPC Class Codes: H04M 2203/558 Databases
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements

Abstract

A contextual lead generation in an automated communication link establishment and management system may store information related to sales calls. The system may identify strengths and weaknesses of a sales representative. The system may provide training content to the sales representative in real time base on the identified strengths and weaknesses.

Claims

1. A system for a closed loop process in connection with an automatic calling system, comprising:

a communication link establishment and management system configured to selectively establish a communication channel between a user and a target, the communication link establishment and management system having a data store for storing contextual lead information associated with targets;

the communication link establishment and management system being operative to initiate a plurality of outbound calling attempts to establish communication with a plurality of targets, and to store information associated with each target;

the communication link establishment and management system being programmed to automatically interface with a customer relationship management system to transfer said information to the customer relationship management system to update a database associated with the customer relationship management system;

the communication link establishment and management system being programmed to score a completed call in the plurality of outbound calling attempts for a sales representative;

the communication link establishment and management system being programmed to identify a weakness of the sales representative based on the score; and

the communication link establishment and management system being programmed to provide training content to the sales representative in real time based on the weakness.