Systems and Methods for Task Assistance

• US 20160063452A1
• Filed: 08/29/2014
• Published: 03/03/2016
• Est. Priority Date: 08/29/2014
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: SOHN, Timothy Youngjin, TSAY, Jacqueline Amy, HARRIS, Tristan, CAN SAR, Erwin, UMAPATHY, Vijay, GLICKMAN, Seth Isaac
• Granted Patent: US 10,423,932 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 10/1097 Task assignment
• CPC Class Codes: G06Q 30/018 Certifying business or products
• CPC Class Codes: G06Q 50/26 Government or public services business processes related to the transportation industry G06Q50/40
• CPC Class Codes: H04L 2101/38 Telephone uniform resource identifier [URI]
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 51/222 using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area

Abstract

A method of task management executes at a computing device having one or more processors and memory. The memory stores one or more programs configured for execution by the one or more processors. There is received a description of a task associated with a user. Upon receipt of the description of the task, one or more entities associated with the task are identified using at least the description of the task and geographic information about the user. Information is identified for performing the task with the at least one respective entity in the one or more entities based upon an identity of the entity. This identified information for performing the task is then formatted for use by the user.

Claims

1. A method of task management, comprising:

at a computing device having one or more processors and memory storing one or more programs configured for execution by the one or more processors;

receiving a description of a task associated with a user;

upon receipt of the description of the task;

identifying one or more entities associated with the task using at least the description of the task and geographic information about the user;

identifying information for performing the task with at least one respective entity in the one or more entities based upon an identity of the entity; and

formatting, for use by the user, the identified information for performing the task.

2. The method of claim 1, wherein an entity in the one or more entities is a business or a government entity.

3. The method of claim 1, wherein the task is cancellation of a subscription or recurring service and wherein the information for performing the task is a telephone number, uniform resource locator, or mailing address used by an entity in the one or more entities to service requests to cancel a subscription or requests to cancel a recurring service.

4. The method of claim 1, wherein the task is a service request and wherein the information for performing the task is a telephone number or uniform resource locator used by an entity in the one or more entities to handle the service request.

5. The method of claim 1, the method further comprising providing an identification of a first entity in the one or more entities and a set of opening and closing times for each day of the week in which the first entity is available to handle the task.

6. The method of claim 1, the method further comprising providing information on whether or not an entity in the one or more entities is presently available to perform the task and, when the entity is available to perform the task, a time of day when the entity will stop receiving requests to perform the task.

7. The method of claim 1, wherein an entity in the one or more entities is a government entity and the task is obtaining or renewing a government license or obtaining or amending a government permit.

8. The method of claim 1, wherein the identifying one or more entities associated with the task comprises retrieving non-transient stored geographical information about the user.

9. The method of claim 1, wherein the identifying one or more entities associated with the task comprises retrieving the geographical information about the user from a wireless device associated with the user.

10. The method of claim 1, wherein an entity in the one or more entities is part of a larger organization and the identifying one or more entities associated with the task comprises resolving which entity in the larger organization pertains to the task based upon the geographical information about the user.

11. The method of claim 10, wherein the larger organization is a first government entity and an entity in the one more entities is a government office for the first government entity.

12. The method of claim 10, wherein the larger organization is a business organization and an entity in the one more entities is a location of an office for the business organization.

13. The method of claim 1, wherein the identifying information for performing the task with the at least one respective entity in the one or more entities is further based upon the description of the task.

14. The method of claim 1, wherein the task is returning merchandise.

15. The method of claim 1, the method further comprising verifying that a first entity in the one or more entities is presently available to service the task, wherein, when the first entity is not presently available, the method further comprises refraining from presenting information regarding the first entity.

16. A computing device, comprising:

one or more processors;

memory; and

one or more programs stored in the memory configured for execution by the one or more processors, the one or more programs comprising instructions for;

receiving a description of a task associated with a user, wherein the description of the task includes an task;

upon receipt of the description of the task;

identifying one or more entities associated with the task using at least the description of the task and geographic information about the user;

identifying information for performing the task with at least one respective entity in the one or more entities based upon an identity of the entity; and

formatting, for use by the user, information for performing the task.

17. The computing device of claim 16, wherein the task is cancellation of a subscription or recurring service and wherein the information for performing the task is a telephone number, uniform resource locator, or mailing address used by an entity in the one or more entities to service requests to cancel subscription requests or requests to cancel a recurring service.

18. The computing device of claim 16, wherein the task is a service request and wherein the information for performing the task is a telephone number or uniform resource locator used by an entity in the one or more entities to handle the service request.

20. The non-transitory computer readable storage medium of claim 18, wherein the task is cancellation of a subscription or recurring service and wherein the information for performing the task is a telephone number, uniform resource locator, or mailing address used by an entity in the one or more entities to service requests to cancel subscription requests or requests to cancel a recurring service.

19. A non-transitory computer readable storage medium storing one or more programs configured for execution by a computing device having one or more processors and memory, the one or more programs comprising instructions for:

receiving a description of a task associated with a user;

upon receipt of the description of the task;

identifying one or more entities associated with the task using at least the description of the task and geographic information about the user;

identifying information for performing the task with at least one respective entity in the one or more entities based upon an identity of the entity; and

formatting, for use by the user, the information for performing the task.