COGNITIVE CONTEXTUALIZATION OF EMERGENCY MANAGEMENT SYSTEM COMMUNICATIONS

• US 20160203123A1
• Filed: 01/09/2015
• Published: 07/14/2016
• Est. Priority Date: 01/09/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Roberts, Melanie E., Kozloski, James R., Pickover, Clifford A., Vukovic, Maja
• Granted Patent: US 9,953,028 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/3329 Natural language query formulation or dialogue systems
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G06Q 50/265 Personal security, identity or safety

Abstract

Software that contextualizes communications during an event by performing the following steps: (i) receiving an input communication from a first user, where the input communication includes input information relating to the event; (ii) receiving first user contextual information, where the first user contextual information pertains to an emotional state of the first user at the time the input communication was received; (iii) determining an output communication based, at least in part, on the received first user contextual information, where the output communication includes output information relating to the event; and (iv) sending the output communication to a first recipient.

Claims

1. A method comprising:

receiving an input communication from a first user, wherein the input communication includes input information relating to an event;

receiving a first user contextual information, wherein the first user contextual information pertains to an emotional state of the first user at the time the input communication was received;

determining an output communication based, at least in part, on the received first user contextual information, wherein the output communication includes output information relating to the event; and

sending the output communication to a first recipient.

2. The method of claim 1, wherein:

the input information includes a first question; and

the output information includes a first answer to the first question.

3. The method of claim 2, wherein:

the first recipient is the first user.

4. The method of claim 1, wherein:

the first recipient is a second user.

5. The method of claim 4, further comprising:

receiving a second user contextual information pertaining to an emotional state of the second user, wherein the determining of the output communication is further based, at least in part, on the second user contextual information.

6. The method of claim 5, wherein:

if the first user'"'"'s emotional state and/or the second user'"'"'s emotional state are below a predetermined emotionality threshold, the determining of the output communication includes determining an output communication that is identical to the received input communication.

7. The method of claim 1, wherein:

the output information includes information contained in a virtual environment.

8. The method of claim 7, wherein:

the sending of the output communication includes automatically displaying the virtual environment for viewing of the output information.

9. The method of claim 7, wherein:

the virtual environment includes an avatar; and

the output communication includes changing a characteristic of the avatar included in the virtual environment.

10. The method of claim 7, wherein:

the virtual environment includes a scenery; and

the output communication includes changing the scenery included in the virtual environment.

11. The method of claim 1, wherein:

the first user is one of the following;

a police officer, a firefighter, an ambulance operator, an emergency medical technician, a doctor, a nurse, and/or a volunteer.

12. The method of claim 1, wherein:

the first user contextual information is received from a prosody analyzer distributed over a client/server architecture.

13. A computer program product comprising a computer readable storage medium having stored thereon:

first program instructions programmed to receive an input communication from a first user, wherein the input communication includes input information relating to an event;

second program instructions programmed to receive a first user contextual information, wherein the first user contextual information pertains to an emotional state of the first user at the time the input communication was received;

third program instructions programmed to determine an output communication based, at least in part, on the received first user contextual information, wherein the output communication includes output information relating to the event; and

fourth program instructions programmed to send the output communication to a first recipient.

14. The computer program product of claim 13, wherein:

the input information includes a first question;

the output information includes a first answer to the first question; and

the first recipient is the first user.

15. The computer program product of claim 13, further comprising:

fifth program instructions programmed to receive a second user contextual information pertaining to an emotional state of a second user;

wherein;

the determining of the output communication is further based, at least in part, on the second user contextual information; and

the first recipient is the second user.

16. The computer program product of claim 13, wherein:

the output information includes information contained in a virtual environment; and

the sending of the output communication includes automatically displaying the virtual environment for viewing of the output information.

17. A computer system comprising:

a processor(s) set; and

a computer readable storage medium;

wherein;

the processor set is structured, located, connected and/or programmed to run program instructions stored on the computer readable storage medium; and

the program instructions include;

first program instructions programmed to receive an input communication from a first user, wherein the input communication includes input information relating to an event;

second program instructions programmed to receive a first user contextual information, wherein the first user contextual information pertains to an emotional state of the first user at the time the input communication was received;

third program instructions programmed to determine an output communication based, at least in part, on the received first user contextual information, wherein the output communication includes output information relating to the event; and

fourth program instructions programmed to send the output communication to a first recipient.

18. The computer system of claim 17, wherein:

the input information includes a first question;

the output information includes a first answer to the first question; and

the first recipient is the first user.

19. The computer system of claim 17, further comprising:

fifth program instructions programmed to receive a second user contextual information pertaining to an emotional state of a second user;

wherein;

the determining of the output communication is further based, at least in part, on the second user contextual information; and

the first recipient is the second user.

20. The computer system of claim 17, wherein:

the output information includes information contained in a virtual environment; and

the sending of the output communication includes automatically displaying the virtual environment for viewing of the output information.