METHOD AND SYSTEM FOR GENERATING A RESPONSIVE COMMUNICATION BASED ON BEHAVIORAL ASSESSMENT DATA
First Claim
1. A non-transitory, computer readable medium that controls an executable computer readable program code embodied therein, the executable computer readable program code for implementing a method of analyzing electronic communication data and generating behavioral assessment data therefrom, which method comprises:
- receiving, by a control processor, an electronic voice communication from a communicant;
transcribing the electronic voice communication to text;
analyzing, by a processor, the text of the electronic voice communication by mining the text and applying a predetermined linguistic-based psychological behavioral model to the text of the electronic voice communication;
generating, by a processor, behavioral assessment data including a personality type corresponding to the analyzed text of the electronic voice communication;
generating, by a processor, event data based on the analyzed text of the electronic voice communication; and
generating, by a processor, a responsive communication based on the event data.
4 Assignments
0 Petitions
Accused Products
Abstract
A method for providing a responsive communication to a communicant, including receiving, by a control processor, a single electronic voice communication from a communicant; transcribing the electronic voice communication to text; analyzing, by a processor, the text of the electronic voice communication by mining the text and applying a predetermined linguistic-based psychological behavioral model to the text of the electronic voice communication; generating, by a processor, behavioral assessment data including a personality type corresponding to the analyzed text of the electronic voice communication; generating, by a processor, event data based on the analyzed text of the electronic voice communication; and generating, by a processor, a responsive communication based on the event data. Systems and non-transitory, computer readable media that control an executable computer readable program code embodied therein, are also described.
6 Citations
25 Claims
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1. A non-transitory, computer readable medium that controls an executable computer readable program code embodied therein, the executable computer readable program code for implementing a method of analyzing electronic communication data and generating behavioral assessment data therefrom, which method comprises:
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receiving, by a control processor, an electronic voice communication from a communicant; transcribing the electronic voice communication to text; analyzing, by a processor, the text of the electronic voice communication by mining the text and applying a predetermined linguistic-based psychological behavioral model to the text of the electronic voice communication; generating, by a processor, behavioral assessment data including a personality type corresponding to the analyzed text of the electronic voice communication; generating, by a processor, event data based on the analyzed text of the electronic voice communication; and generating, by a processor, a responsive communication based on the event data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method for providing a responsive communication to a communicant, which method comprises:
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receiving, by a control processer, a single electronic voice communication from a communicant; transcribing the electronic voice communication to text; analyzing, by a processor, the text of the electronic voice communication by mining the text and applying a predetermined linguistic-based psychological behavioral model to the text of the electronic voice communication; generating, by a processor, behavioral assessment data including a personality type corresponding to the analyzed text of the electronic voice communication; generating, by a processor, event data based on the analyzed text of the electronic voice communication; and generating, by a processor, a responsive communication based on the event data. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24)
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25. A system configured to provide a responsive communication to a communicant, which system comprises one or more associated processors that:
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receive an electronic voice communication from a communicant; transcribe the electronic voice communication to text; analyze the text of the electronic voice communication by mining the text and applying a predetermined linguistic-based psychological behavioral model to the text of the electronic voice communication; generate behavioral assessment data including a personality type corresponding to the analyzed text of the electronic voice communication; generate event data based on the analyzed text of the electronic voice communication; and generate a communication responsive to the communicant that is based on the event data.
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Specification