IDENTIFYING END USERS IN NEED OF TECHNICAL ASSISTANCE
First Claim
1. A method for identifying at least one participant involved in an electronic communication who is in need of technical assistance, the method comprising:
- monitoring the electronic communication according to a plurality of predetermined conditions;
determining if the plurality of predetermined conditions is satisfied;
identifying the at least one participant who is in need of technical assistance based on the plurality of predetermined conditions being satisfied; and
flagging the identified at least one participant for at least one follow-up action.
2 Assignments
0 Petitions
Accused Products
Abstract
A method for identifying at least one participant involved in an electronic communication who is in need of technical assistance is provided. The method may include monitoring the electronic communication according to a plurality of predetermined conditions. The method may also include determining if the plurality of predetermined conditions is satisfied. The method may further include identifying the at least one participant who is in need of technical assistance based on the plurality of predetermined conditions being satisfied. The method may also include flagging the identified at least one participant for at least one follow-up action.
2 Citations
20 Claims
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1. A method for identifying at least one participant involved in an electronic communication who is in need of technical assistance, the method comprising:
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monitoring the electronic communication according to a plurality of predetermined conditions; determining if the plurality of predetermined conditions is satisfied; identifying the at least one participant who is in need of technical assistance based on the plurality of predetermined conditions being satisfied; and flagging the identified at least one participant for at least one follow-up action. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer system for identifying at least one participant involved in an electronic communication who is in need of technical assistance, the computer system comprising:
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one or more processors, one or more computer-readable memories, one or more computer-readable tangible storage devices, and program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors via at least one of the one or more memories, wherein the computer system is capable of performing a method comprising; monitoring the electronic communication according to a plurality of predetermined conditions; determining if the plurality of predetermined conditions is satisfied; identifying the at least one participant who is in need of technical assistance based on the plurality of predetermined conditions being satisfied; and flagging the identified at least one participant for at least one follow-up action. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A computer program product for identifying at least one participant involved in an electronic communication who is in need of technical assistance, the computer program product comprising:
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one or more computer-readable storage devices and program instructions stored on at least one of the one or more tangible storage devices, the program instructions executable by a processor, the program instructions comprising; program instructions to monitor the electronic communication according to a plurality of predetermined conditions; program instructions to determine if the plurality of predetermined conditions is satisfied; program instructions to identify the at least one participant who is in need of technical assistance based on the plurality of predetermined conditions being satisfied; and program instructions to flag the identified at least one participant for at least one follow-up action. - View Dependent Claims (18, 19, 20)
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Specification