GENERATING AND PROVIDING A SELF-SERVICE DEMONSTRATION TO FACILITATE PERFORMANCE OF A SELF-SERVICE TASK
First Claim
1. A device, comprising:
- one or more processors to;
obtain a user identifier associated with a user;
identify a self-service task to be performed by the user using a user device,the self-service task being a task that does not require the user to interact with another person;
obtain account information, specific to the user, based on the user identifier and the self-service task;
generate a self-service demonstration that includes;
instructions for performing the self-service task,media content for communicating the instructions, andthe account information specific to the user;
provide the self-service demonstration for presentation to the user;
receive an indication of an interaction, by the user, with the self-service demonstration,the interaction including user input; and
modify the account information based on the user input.
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Accused Products
Abstract
A device may obtain a user identifier associated with a user. The device may identify a self-service task to be performed by the user using a user device. The self-service task may be a task that does not require the user to interact with another person. The device may obtain account information, specific to the user, based on the user identifier and the self-service task. The device may generate a self-service demonstration that includes instructions for performing the self-service task, media content for communicating the instructions, and the account information specific to the user. The device may provide the self-service demonstration for presentation to the user. The device may receive an indication of an interaction, by the user, with the self-service demonstration. The interaction may include user input, and the device may modify the account information based on the user input.
45 Citations
20 Claims
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1. A device, comprising:
one or more processors to; obtain a user identifier associated with a user; identify a self-service task to be performed by the user using a user device, the self-service task being a task that does not require the user to interact with another person; obtain account information, specific to the user, based on the user identifier and the self-service task; generate a self-service demonstration that includes; instructions for performing the self-service task, media content for communicating the instructions, and the account information specific to the user; provide the self-service demonstration for presentation to the user; receive an indication of an interaction, by the user, with the self-service demonstration, the interaction including user input; and modify the account information based on the user input. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer-readable medium storing instructions, the instructions comprising:
one or more instructions that, when executed by one or more processors, cause the one or more processors to; determine a user identifier associated with a user who is to perform a self-service task, the self-service task being a task that does not require the user to interact with another person; identify the self-service task to be performed by the user; obtain account information, associated with the user, based on the user identifier and the self-service task; generate code, for a self-service demonstration, that includes; first code for an instruction for performing the self-service task, second code for media content that communicates the instruction, and third code for providing the account information associated with the user; provide the code for the self-service demonstration to a user device for presentation; receive an indication of an interaction, by the user, with the self-service demonstration, the interaction including user input; and modify the account information based on the user input. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A method, comprising:
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determining, by a device, a user identifier associated with a user who is to perform a self-service task, the self-service task being a task that does not require the user to interact with another person; identifying, by the device, a self-service task identifier that identifies the self-service task to be performed by the user; obtaining, by the device and based on the self-service task identifier and the user identifier, account information associated with a user account of the user; generating, by the device, code for a self-service demonstration that includes; the account information associated with the user, directions for performing the self-service task, and media content for communicating the directions; providing, by the device, the code for the self-service demonstration; receiving, by the device, an indication of an interaction, by the user, with the self-service demonstration, the interaction including user input; and modifying, by the device, the user account based on the user input. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification