Analysis of Professional-Client Interactions

• US 20160365091A1
• Filed: 06/11/2015
• Published: 12/15/2016
• Est. Priority Date: 06/11/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Carbonell, Lee A., Cheng, Tsz S., Edgington, Jeffrey L., Mariadoss, Pandian
• Granted Patent: US 9,786,274 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/00 Information retrieval; Database structures therefor; File system structures therefor
• CPC Class Codes: G06F 16/22 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06F 16/2455 Query execution
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536
• CPC Class Codes: G06F 16/337 Profile generation, learning or modification
• CPC Class Codes: G06F 40/20 Natural language analysis semantic analysis of natural language G06F40/30
• CPC Class Codes: G06Q 30/0627 using item specifications
• CPC Class Codes: G10L 15/1807 using prosody or stress
• CPC Class Codes: G10L 15/1822 Parsing for meaning understanding
• CPC Class Codes: G10L 15/197 Probabilistic grammars, e.g. word n-grams
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 17/00 Speaker identification or verification techniques
• CPC Class Codes: G10L 2015/227 of the speaker; Human-factor methodology
• CPC Class Codes: G10L 2015/228 of application context
• CPC Class Codes: G10L 25/51 for comparison or discrimination
• CPC Class Codes: G10L 25/57 for processing of video signals
• CPC Class Codes: G10L 25/63 for estimating an emotional state

Abstract

One or more processors receive recording data of a meeting between a first individual and a second individual. One or more processors analyze the recording data to identify one or more characteristics of the first individual. One or more processors match the one or more characteristics of the first individual to one or more preferences of a third individual.

Claims

1. A method comprising:

receiving, by one or more processors, recording data of a meeting between a first individual and a second individual;

analyzing, by one or more processors, the recording data to identify one or more characteristics of the first individual; and

matching, by one or more processors, the one or more characteristics of the first individual to one or more preferences of a third individual.

2. The method of claim 1 further comprising:

building, by one or more processors, a profile of the first individual based on the one or more characteristics; and

storing, by one or more processors, the profile of the first individual in a database.

3. The method of claim 2 further comprising:

querying, by one or more processors, the third individual for the one or more preferences of the third individual; and

searching, by one or more processors, the database for one or more profiles that provide a match of the one or more preferences of the third individual.

4. The method of claim 1, wherein the first individual is a professional, the second individual is a client, and the third individual is an individual seeking a professional.

5. The method of claim 1, wherein the recording data comprises one or both of audio recording data and video recording data, and the recording data is received from one or more recording devices deployed in an environment in which the first individual and the second individual are conversing.

6. The method of claim 1, wherein analyzing, by one or more processors, the recording data to identify one or more characteristics of the first individual, comprises:

analyzing, by one or more computer processors, the recording data to determine one or more of;

an amount of time spent in the meeting, an amount of time the first individual spoke, an amount of time the second individual spoke, a conversational tone, a word content, a word context, a voice intonation, a voice cadence, a voice lilt, a voice inflection, a voice volume, a body language, and a facial expression; and

identifying, by one or more computer processors, one or more characteristics of the first individual based on the one or more determinations.

7. The method of claim 1, wherein the one or more characteristics of the first individual comprises one or more of:

the first individual is a good listener, takes time with the second individual, is direct, uses complicated language, explains a complicated subject matter in layman terms, is talkative, is loud, and is quiet.

8. A computer program product comprising:

one or more computer-readable storage media and program instructions stored on at least one of the one or more computer-readable storage media, the program instructions comprising;

program instructions to receive recording data of a meeting between a first individual and a second individual;

program instructions to analyze the recording data to identify one or more characteristics of the first individual; and

program instructions to match the one or more characteristics of the first individual to one or more preferences of a third individual.

9. The computer program product of claim 8 further comprising:

program instructions to build a profile of the first individual based on the one or more characteristics; and

program instructions to store the profile of the first individual in a database.

10. The computer program product of claim 9 further comprising:

program instructions to query the third individual for the one or more preferences of the third individual; and

program instructions to search the database for one or more profiles that provide a match of the one or more preferences of the third individual.

11. The computer program product of claim 8, wherein the first individual is a professional, the second individual is a client, and the third individual is an individual seeking a professional.

12. The computer program product of claim 8, wherein the recording data comprises one or both of audio recording data and video recording data, and the recording data is received from one or more recording devices deployed in an environment in which the first individual and the second individual are conversing.

13. The computer program product of claim 8, wherein program instructions to analyze the recording data to identify one or more characteristics of the first individual further comprises:

program instructions to analyze the recording data to determine one or more of;

an amount of time spent in the meeting, an amount of time the first individual spoke, an amount of time the second individual spoke, a conversational tone, a word content, a word context, a voice intonation, a voice cadence, a voice lilt, a voice inflection, a voice volume, a body language, and a facial expression; and

program instructions to identify one or more characteristics of the first individual based on the one or more determinations.

14. The computer program product of claim 8, wherein the one or more characteristics of the first individual comprises one or more of:

the first individual is a good listener, takes time with the second individual, is direct, uses complicated language, explains a complicated subject matter in layman terms, is talkative, is loud, and is quiet.

15. A computer system comprising:

one or more computer processors;

one or more computer-readable storage media; and

program instructions stored on at least one of the one or more computer-readable storage media for execution by at least one of the one or more computer processors, the program instructions comprising;

program instructions to receive recording data of a meeting between a first individual and a second individual;

program instructions to analyze the recording data to identify one or more characteristics of the first individual; and

program instructions to match the one or more characteristics of the first individual to one or more preferences of a third individual.

16. The computer system of claim 15 further comprising:

program instructions to build a profile of the first individual based on the one or more characteristics; and

program instructions to store the profile of the first individual in a database.

17. The computer system of claim 16 further comprising:

program instructions to query the third individual for the one or more preferences of the third individual; and

program instructions to search the database for one or more profiles that provide a match of the one or more preferences of the third individual.

18. The computer system of claim 15, wherein the first individual is a professional, the second individual is a client, and the third individual is an individual seeking a professional.

19. The computer system of claim 15, wherein the recording data comprises one or both of audio recording data and video recording data, and the recording data is received from one or more recording devices deployed in an environment in which the first individual and the second individual are conversing.

20. The computer system of claim 15, wherein program instructions to analyze the recording data to identify one or more characteristics of the first individual further comprises:

program instructions to analyze the recording data to determine one or more of;

an amount of time spent in the meeting, an amount of time the first individual spoke, an amount of time the second individual spoke, a conversational tone, a word content, a word context, a voice intonation, a voice cadence, a voice lilt, a voice inflection, a voice volume, a body language, and a facial expression; and

program instructions to identify one or more characteristics of the first individual based on the one or more determinations.