Data Stream Improvement Device

• US 20170004549A1
• Filed: 05/23/2016
• Published: 01/05/2017
• Est. Priority Date: 02/28/2011
• Status: Abandoned Application

• Current Assignee: Anthony J. Grosso, David F. Peak, Eugene J. Walters, Jacqueline Lesage Krause
• Original Assignee: Anthony J. Grosso, David F. Peak, Eugene J. Walters, Jacqueline Lesage Krause
• Inventors: Krause, Jacqueline LeSage, Grosso, Anthony J., Peak, David F., Walters, Eugene J.
• Application Number:
  US15/161,993
• Publication Number:
  US 20170004549A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

A system for improving a quality of a data stream including community or social network site rating data includes a mobile device to generate a graphical user interface including questions on a feedback input screen relating to business transacted with an entity. A network interface unit receives the mobile device input data and the community or social network site rating data pertaining to the entity. A text processing unit accesses a selected plurality of community or social network site databases and the mobile device input data, and applies one or more weighting factors to the data including at least one of: a site credibility rating factor, a reviewers credibility factor, an amount of reviews, a current or dated information factor, and a specificity of data factor. Improved community or social network rating data is determined and the improved data stream is transmitted.

Claims

6-1. The computer-implemented method of claim 9, further comprising referring for enhanced review, by the text processing unit, the community or social network rating data pertaining to the entity, responsive to determining that a threshold of negative or adverse comments or ratings has been exceeded by the community or social network rating data pertaining to the entity.

9. A computer-implemented method for improving a quality of a data stream including community or social network site rating data from one or more internet-based community or social network sites, comprising:

generating, on a mobile device, a first graphical user interface including a feedback input screen including questions relating to an entity and business transacted with the entity, receiving input data via the feedback input screen, and transmitting the received input data to a network interface unit;

accessing, by the network interface unit, a plurality of selected community or social network site databases corresponding to a selected plurality of community or social network sites;

accessing, by a text processing unit coupled to the network interface unit, the community or social network rating data from the accessed plurality of selected community or social network site databases, the community or social network rating data generated by users of the selected plurality of community or social network sites;

accessing, by the text processing unit, the data pertaining to the entity received via the mobile device feedback input screen;

applying, by the text processing unit, two or more weighting factors to the community or social network rating data, wherein said two or more weighting factors comprise at least two of;

a community or social network site credibility rating factor applicable to all rating data from one of the community or network site databases, a reviewer'"'"'s credibility factor applicable to all rating data from one of the users having one or more reviews in the community or social network site databases, an amount of reviews or amount of ratings factor applicable to all rating data from one of the users having one or more reviews in the one or more community or social network site databases, a current or dated information factor, and a specificity of data factor;

determining, by the text processing unit based on the applying, weighted community or social network rating data;

transmitting, by the text processing unit via the network interface unit, a data stream including the improved community or social network rating data to a third-party computer system configured to;

receive the data stream including the improved community or social network rating data and automatically screen entities based on the data stream including improved community or social network rating data; and

rendering, by an input/output controller, a second graphical user interface for analyzing the community or social network rating data and the improved community or social network rating data.

1. A computer system for improving a quality of a data stream including community or social network site rating data from one or more internet-based community or social network sites, comprising:

a mobile device configured to generate a first graphical user interface including a feedback input screen displaying questions relating to an entity and business transacted with the entity, receive input data via the feedback input screen, and transmit the received input data;

a network interface unit configured to receive the received input data from the mobile device and the community or social network site rating data from a plurality of community or social network site databases corresponding to a plurality of community or social network sites, the community or social network site rating data generated by users of the plurality of community or social network sites and pertaining to the entity;

a text processing unit coupled to the network interface unit configured to;

access, by the network interface unit, a selected plurality of internet-based community or social network site databases corresponding to a selected plurality of internet-based community or social network sites;

access, from the accessed selected plurality of community or social network site databases, the community or social network rating data pertaining to the entity;

access the received input data pertaining to the entity received by the network interface unit from the mobile device feedback input screen;

apply one or more weighting actors to the community or social network rating data to determine weighted community or social network rating data, wherein said one or more weighting factors comprise at least one of;

a community or social network site credibility rating factor applicable to all rating data from one of the community or network site databases, a reviewer'"'"'s credibility factor applicable to all rating data from one of the users having one or more reviews in the community or social network site databases, an amount of reviews or amount of ratings factor applicable to all rating data from one of the users having one or more reviews in the one or more community or social network site databases, a current or dated information factor, and a specificity of data factor;

determine, based, on the weighting factors, improved community or social network rating data; and

transmit, by the network interface unit, a data stream including the improved co munity or social network rating data and the received input data to a third-party computer system configured to receive the data stream including the improved community or social network rating data and the received input data and automatically screen entities based on the data stream including the improved community or social network rating data and the received input data; and

an input/output controller configured to render a second graphical user interface for analyzing the community or social network rating data, the improved community or social network rating data, and the received input data.

2. The computer system of claim 1, further comprising the third-party computer system configured to receive the data stream including the improved community or social network rating data and the received input data and automatically screen entities based on the data stream including the improved community or social network rating data and the received input data.

3. The computer system of claim 2, wherein the third-party computer system is further configured to selectively trigger, responsive to the automatic screening of the entities, transmission of the data stream including the improved community or social network rating data and the received input data to another third-party computer system.

4. The computer system of claim 1, wherein the text processing unit is further configured to, prior to applying the weighting factors, conduct key word searches on text based community or social network rating data pertaining to the entity to identify data indicative of a satisfactory experience and data indicative of a poor experience.

5. The computer system of claim 1, wherein the community or social network rating data includes values corresponding to at least one of:

star based rating data, grade based rating data, transaction based rating data, and recommendation based rating data.

6. The computer system of claim 1, wherein the text processing unit is further configured to determine the weighted community or social network rating data based at least on scale rating data from a first one of the community or social network site databases and recommendation data from a second one of the community car sac network site databases.

7. The computer system of claim 1, wherein a first social or community network site database has data indicative of a first credibility factor, and a second social or community network site database, corresponding to a site newer than the first social or community network site, has data indicative of a second credibility factor lower than the first credibility factor.

8. The computer system of claim 1, wherein the text processing unit is further configured to increase a weighting factor associated with certain of the community or social network rating data responsive to a determination that the certain of the community or social network rating data includes one or more of image data, video data, and audio data.

10. The computer-implemented method of claim 9, further comprising, prior to applying the weighting factors, conducting key word searches on text based community or social network rating data pertaining to the entity to identify data indicative of a satisfactory experience and data indicative of a poor experience.

11. The computer-implemented method of claim 9, wherein the community or social network rating data includes values corresponding to at least one of:

star based rating data, grade based rating data, transaction based rating data, and recommendation based rating data.

12. The computer-implemented method of claim 9, further comprising determining, by the text processing unit, the weighted community or social network rating data based at least on scale rating data from a first one of the community or social network site databases and recommendation data from a second one of the community or social network site databases.

13. The computer-implemented method of claim 9, wherein a first social or community network site database has data indicative of a first credibility factor, and a second social or community network site database, corresponding to a site newer than the first social or community network site, has data indicative of a second credibility factor, lower than the first credibility factor.

14. The computer-implemented method of claim 9, wherein the community or social network rating data includes first rating data corresponding to a first current or dated information factor, and second rating data, less current than the first rating data, corresponding to a lower current or dated information factor than the first rating data.

15. The computer-implemented method of claim 9, further comprising increasing, by the text processing unit, a weighting factor associated with certain of the community or social network rating data responsive to a determination that the certain of the community or social network rating data includes one or more of image data, video data, and audio data.