Device, System, and Method for Automated Vehicle Guidance System
First Claim
1. A method, comprising:
- at a contact center,performing a transaction between an electronic device and the contact center, the transaction including at least one correspondence between a user of the electronic device and the contact center;
determining location data corresponding to the electronic device, the location data being indicative of a location of the electronic device;
determining prioritized location data based upon the location data and further related data, the further related data being at least one of an analysis of the at least one correspondence, internal information of the contact center, and external information available to the contact center; and
transmitting the prioritized location data to an unmanned, automated vehicle (UAV), the UAV configured to automatically move to a predetermined location based upon the prioritized location data.
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Accused Products
Abstract
A device, system, and method determines a prioritized location for an automated vehicle to move. The method performed at a contact center includes performing a transaction between an electronic device and the contact center, the transaction including at least one correspondence. The method includes determining location data corresponding to the electronic device, the location data being a location of the electronic device. The method includes determining prioritized location data based upon the location data and further related data, the further related data being at least one of an analysis of the at least one correspondence, internal information of the contact center, and external information available to the contact center. The method includes transmitting the prioritized location data to an unmanned, automated vehicle (UAV), the UAV configured to automatically move to a predetermined location based upon the prioritized location data.
44 Citations
20 Claims
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1. A method, comprising:
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at a contact center, performing a transaction between an electronic device and the contact center, the transaction including at least one correspondence between a user of the electronic device and the contact center; determining location data corresponding to the electronic device, the location data being indicative of a location of the electronic device; determining prioritized location data based upon the location data and further related data, the further related data being at least one of an analysis of the at least one correspondence, internal information of the contact center, and external information available to the contact center; and transmitting the prioritized location data to an unmanned, automated vehicle (UAV), the UAV configured to automatically move to a predetermined location based upon the prioritized location data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A server of a contact center, comprising:
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a transceiver configured to transmit data to an unmanned, automated vehicle (UAV); and a processor configured to perform a transaction with an electronic device, the transaction including at least one correspondence between a user of the electronic device and an agent of the contact center, the processor configured to determine location data corresponding to the electronic device, the location data being indicative of a location of the electronic device, the processor configured to determine prioritized location data based upon the location data and further related data, the further related data being at least one of an analysis of the at least one correspondence, internal information of the contact center, and external information available to the contact center, wherein the transceiver is configured to transmit the prioritized location data to the UAV, the UAV configured to automatically move to a predetermined location based upon the prioritized location data. - View Dependent Claims (15, 16, 17, 18, 19)
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20. A system, comprising:
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an unmanned, automated vehicle (UAV) configured to receive a prioritized location data and automatically move to a predetermined location based upon the prioritized location data; and a server of a contact center configured to; perform a transaction with an electronic device, the transaction including at least one correspondence between a user of the electronic device and an agent of the contact center; determine location data corresponding to the electronic device, the location data being indicative of a location of the electronic device; determine the prioritized location data based upon the location data and further related data, the further related data being at least one of an analysis of the at least one correspondence, internal information of the contact center, and external information available to the contact center; and transmit the prioritized location data to the UAV.
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Specification