INTERACTIVE PRODUCT REVIEW INTERFACE

• US 20170046775A1
• Filed: 12/31/2015
• Published: 02/16/2017
• Est. Priority Date: 08/11/2015
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Hudda, Syeda, O'Brien, Ethan, Mamidipudi, Pramod Mahadev, Yadati, Supraja
• Granted Patent: US 11,030,677 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: H04L 67/306 User profiles

Abstract

Systems and methods for creating and presenting interactive product review interfaces are presented. The system processes a purchase request for a product from a user. The system then identifies one or more user feedback questions for the product. For each particular user feedback question, the system generates user feedback graphics based on stored user feedback associated with the particular user feedback question. The system transmits the one or more selected user feedback questions and the generated user feedback graphics to a client system associated with the user for display. The system receives user feedback for a user feedback question in the selected one or more user feedback questions. The system updates the user feedback graphic associated with the question to include the received user feedback. The system transmits the updated user feedback graphic to the client system for display in real-time.

Claims

1. A system comprising:

one or more processors;

memory; and

one or more programs stored in the memory, the one or more programs comprising instructions for;

receiving a purchase request for a product from a user;

identifying a user feedback question for the product;

for each particular user feedback question, generating user feedback graphics based on stored user feedback associated with the particular user feedback question;

transmitting the selected user feedback question and the generated user feedback graphic to a client system associated with the user for display;

receiving user feedback for the user feedback question;

updating, using a processor at a server system, the user feedback graphic associated with the question to include the received user feedback; and

transmitting the updated user feedback graphic to the client system for display in real-time.

2. The system of claim 1, wherein the graphic image is a graph that includes an annulus to graphically display user feedback information.

6. The system of claim 1, further comprising:

analyzing text of previously received user feedback comments; and

identifying keywords based on the user feedback comments; and

creating a user feedback question based on the identified keywords.

7. The system of claim 1, wherein the identified user feedback questions have at least two user-selectable responses.

3. The system of claim I. wherein identifying a user feedback question for the product further includes determining whether there are any predetermined user feedback questions already associated with the product.

4. The system of claim 3, further comprising:

in accordance with a determination that there are predetermined user feedback questions already associated with the product, selecting a predetermined user feedback question based on an amount of user feedback previously receive for each user feedback question.

5. The system of claim 3, further comprising:

in accordance with a determination that there are no predetermined user feedback question already associated with the product, identifying a class of products to which the product belongs and to select questions for the product based on predetermined questions associated with the determined class of products stored in a database associated with the system.

8. A method comprising:

receiving a purchase request for a product from a user;

identifying a user feedback question for the product;

for each particular user feedback question, generating user feedback graphics based on stored user feedback associated with the particular user feedback question;

transmitting the selected user feedback question and the generated user feedback graphic to a client system associated with the user for display;

receiving user feedback for the user feedback question;

updating, using a processor at a server system, the user feedback graphic associated with the question to include the received user feedback; and

transmitting the updated user feedback graphic to the client system for display in real-time.

9. The method of claim 8, wherein the graphic image is a graph that includes an annulus to graphically display user feedback information.

10. The method of claim 8, wherein identifying a user feedback question for the product further includes determining whether there are any predetermined user feedback questions already associated with the product.

11. The method of claim 10, further comprising:

in accordance with a determination that there are predetermined user feedback questions already associated with the product, selecting a t predetermined user feedback question based on an amount of user feedback previously receive for each user feedback question.

12. The method of claim 10, further comprising:

in accordance with a determination that there are no predetermined user feedback question already associated with the product, identifying a class of products to which the product belongs and to select questions for the product based on predetermined questions associated with the determined class of products stored in a database associated with the system.

13. The method of claim 8, further comprising:

analyzing text of previously received user feedback comments; and

identifying keywords based on the user feedback comments; and

creating a user feedback question based on the identified keywords.

14. The method of claim 8, wherein the identified user feedback questions have at least two user-selectable responses.

15. A non-transitory computer-readable storage medium storing instructions that, when executed by the one or more processors of a machine, cause the machine to perform operations comprising:

receiving a purchase request for a product from a user;

identifying a user feedback question for the product;

for each particular user feedback question, generating user feedback graphics based on stored user feedback associated with the particular user feedback question;

transmitting the identified user feedback questions and the generated user feedback graphics to a client system associated with the user for display;

receiving user feedback for the user feedback question;

updating the user feedback graphic associated with the user feedback question to include the received user feedback; and

transmitting the updated user feedback graphic to the client system or display in real-time,

16. The non-transitory computer-readable storage of claim 15, wherein the graphic image is a graph that includes an annulus to graphically display user feedback information,

17. The non-transitory computer-readable storage of claim 15, wherein identifying a feedback question for the product further includes determining whether there are any predetermined user feedback questions already associated with the product stored in a database associated with the system.

18. The non-transitory computer-readable storage of claim 17, further comprising:

in accordance with a determination that there are predetermined user feedback questions already associated with the product, selecting a predetermined user feedback questions based on an amount of user feedback previously receive for each user feedback question and preferences of the user.

19. The non-transitory computer-readable storage of claim 17, further comprising:

in accordance with a determination that there are no predetermined user feedback questions already associated with the product, identifying a class of products to which the product belongs and to select questions for the product based on predetermined questions associated with the determined class of products.

20. The non-transitory computer-readable storage of claim 15, further comprising:

analyzing text of previously received user feedback comments; and

identifying keywords based on the user feedback comments; and

creating one or more user feedback questions based on the identified keywords.