WORK MANAGEMENT WITH CLAIMS/PRIORITY ASSIGNMENT AND DYNAMIC WORK ALLOCATION

• US 20170076242A1
• Filed: 09/14/2015
• Published: 03/16/2017
• Est. Priority Date: 09/14/2015
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Mayes, Kevin, Ram, Sreekanth, Kenemer, Daniel Wesley, Recker, Jerome George, Chmielewski, David, Lindsey, Jonathan James
• Application Number:
  US14/853,619
• Publication Number:
  US 20170076242A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 12/126 with special data handling, e.g. priority of data or instructions, handling errors or pinning
• CPC Class Codes: G06F 12/1433 for a module or a part of a module
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task

Abstract

A work management system for claims/priority assignment and dynamic work allocation has a module configured to cause the processor to receive the plurality of claims from the plurality of claims input channels; determine the type and priority of each of the received plurality of claims; determine a profile of work for one or more claims based on the determined type and priority of each of the one or more claims; create at least one group profile and at least one user profile including associating each of the at least one group profiles and user profiles with at least one of a plurality of claim types; and in automatic response to determining the profile of work for the one or more claims, dynamically allocate each of the plurality of claims to at least one group profile and at least one user profile within the at least one group profile.

Claims

1. A system for claims work management by claims and priority assignment and dynamic work allocation, the system comprising:

a computing platform having a memory and at least one processor in communication with the memory;

a plurality of claims input channels each configured to communicate one or more of a plurality of claims of varying types and priorities;

a centralized claims work management module stored in the memory, executable by the processor, and configured to cause the processor to;

receive the plurality of claims from the plurality of claims input channels;

determine the type and priority of each of the received plurality of claims;

determine a profile of work for one or more claims based on the determined type and priority of each of the one or more claims;

create at least one group profile and at least one user profile including associating each of the at least one group profiles with at least one of a plurality of claim types and associating each of the at least one user profiles with at least one of the plurality of claim types; and

in automatic response to determining the profile of work for the one or more claims, dynamically allocate each of the plurality of claims to at least one group profile and at least one user profile within the at least one group profile.

2. The system of claim 1, wherein the centralized claims work management module is further configured to cause the processor to:

create a plurality of claims cache tables based on the profiles of work, each cache table comprising one or more of the plurality of claims; and

wherein dynamically allocating each of the plurality of claims comprises assigning each cache table and its one or more claims to at least one group profile and at least one user profile within the at least one group profile.

3. The system of claim 1, wherein the centralized claims work management module is further configured to cause the processor to:

access one or more work allocation rules; and

wherein dynamically allocating is based at least in part on the accessed work allocation rules.

4. The system of claim 2, wherein the centralized claims work management module is further configured to cause the processor to:

receive a request from a user to update one or more of the claims cache tables;

in response to receiving the request, updating the claims cache tables, thereby resulting in one or more prioritized claims being processed with little or no latency.

5. The system of claim 2, wherein the centralized claims work management module is further configured to cause the processor to:

lock one or more of the claims cache tables so that no modifications of the claims in the one or more claims cache tables is allowed.

6. The system of claim 2, wherein the centralized claims work management module is further configured to cause the processor to:

lock assignment of at least one of the claims cache tables to (1) its assigned at least one group, or (2) its assigned at least one user.

7. The system of claim 1, wherein the centralized claims work management module is further configured to cause the processor to:

cause presentation of a manager interface comprising a queue of workflow management with drag and drop functionality.

8. The system of claim 7, wherein the manager interface is configured to enable a manager of claims work to reallocate, in real-time, one or more of the allocated plurality of claims.

9. The system of claim 7, wherein:

the manager interface is configured to enable a manager of claims work to change (1) a priority associated with one or more claims, or (2) a priority associated with one or more profiles of work; and

the centralized claims work management module is further configured to cause the processor to dynamically reallocate, in automatic response to the manager interface receiving manager input changing (1) a priority associated with one or more claims, or (2) a priority associated with one or more profiles of work, one or more of the allocated plurality of claims based at least in part on the manager input.

10. A method for claims work management by claims and priority assignment and dynamic work allocation, the method comprising:

receiving, by a processor of a computing platform executing a centralized claims work management module stored in a memory of the computing platform, a plurality of claims from a plurality of claims input channels each configured to communicate one or more of the plurality of claims of varying types and priorities;

determining, by the processor executing the centralized claims work management module, the type and priority of each of the received plurality of claims;

determining, by the processor executing the centralized claims work management module, a profile of work for one or more claims based on the determined type and priority of each of the one or more claims;

creating, by the processor executing the centralized claims work management module, at least one group profile and at least one user profile including associating each of the at least one group profiles with at least one of a plurality of claim types and associating each of the at least one user profiles with at least one of the plurality of claim types; and

in automatic response to determining the profile of work for the one or more claims, dynamically allocating, by the processor executing the centralized claims work management module, each of the plurality of claims to at least one group and at least one user within the at least one group.

11. The method of claim 10, further comprising:

creating, by the processor executing the centralized claims work management module, a plurality of claims cache tables based on the profiles of work, each cache table comprising one or more of the plurality of claims; and

wherein dynamically allocating each of the plurality of claims comprises assigning each cache table and its one or more claims to at least one group and at least one user within the at least one group.

12. The method of claim 10, further comprising:

accessing, by the processor executing the centralized claims work management module, one or more work allocation rules; and

wherein dynamically allocating is based at least in part on the accessed work allocation rules.

13. The method of claim 11, further comprising:

receiving a request from a user to update one or more of the claims cache tables; and

in response to receiving the request, updating the claims cache tables, thereby resulting in one or more prioritized claims being processed with little or no latency.

14. The method of claim 11, further comprising:

locking, by the processor executing the centralized claims work management module, one or more of the claims cache tables so that no modifications of the claims in the one or more claims cache tables is allowed.

15. The method of claim 11, further comprising:

locking, by the processor executing the centralized claims work management module, assignment of at least one of the claims cache tables to (1) its assigned at least one group, or (2) its assigned at least one user.

16. The method of claim 10, further comprising:

causing presentation, by the processor executing the centralized claims work management module, of a manager interface comprising a queue of workflow management with drag and drop functionality.

17. The method of claim 16, wherein the manager interface is configured to enable a manager of claims work to reallocate, in real-time, one or more of the allocated plurality of claims.

18. The method of claim 16, wherein:

the manager interface is configured to enable a manager of claims work to change (1) a priority associated with one or more claims, or (2) a priority associated with one or more profiles of work;

the method further comprising;

dynamically reallocating, by the processor executing the centralized claims work management module and in automatic response to the manager interface receiving manager input changing (1) a priority associated with one or more claims, or (2) a priority associated with one or more profiles of work, one or more of the allocated plurality of claims based at least in part on the manager input.

19. A computer program product for claims work management by claims caching and dynamic work allocation, the computer program product comprising:

a non-transitory computer-readable medium comprising;

a first set of codes for causing a computer to receive a plurality of claims from the a plurality of claims input channels;

a second set of codes for causing a computer to determine the type and priority of each of the received plurality of claims;

a third set of codes for causing a computer to determine a profile of work for one or more claims based on the determined type and priority of each of the one or more claims;

a fourth set of codes for causing a computer to create a plurality of claims cache tables based on the profiles of work, each cache table comprising one or more of the plurality of claims; and

a fifth set of codes for causing a computer to, in automatic response to determining the profile of work for the one or more claims, dynamically allocate each of the plurality of claims to at least one group and at least one user within the at least one group.