System and Method for Generating a Graphical Display Region Indicative of Conditions of a Computing Infrastructure

• US 20170123885A1
• Filed: 06/10/2016
• Published: 05/04/2017
• Est. Priority Date: 11/02/2015
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: ServiceNow Incorporated
• Inventors: Margalit, Adar, Rimar, Yuval, Schnabel, Amir
• Granted Patent: US 10,095,569 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/321 Display for diagnostics, e.g. diagnostic result display, self-test user interface
• CPC Class Codes: G06F 11/34 Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
• CPC Class Codes: G06F 2201/835 Timestamp

Abstract

Systems and methods for generating a graphical display region including a synchronized display of alert data and impact data indicative of conditions of a computing infrastructure are herein disclosed as comprising, in an implementation, identifying alerts, each alert having a timestamp indicative of a first time at which it was identified, performing an impact calculation to generate the impact data based on alerts valid as of a second time proximate to an impact calculation start time, and generating a graphical display region including impact data valid as of a display time and alert data indicative of the alerts valid as of the second time.

Claims

1. A system for generating a graphical display region including synchronized alert data and impact data indicative of conditions of nodes of a computing infrastructure, the system comprising:

a server comprising a processor and a memory, wherein the memory includes code executable by the processor to execute;

a configuration management database comprising nodes representative of at least one of an infrastructure resource or an applicative resource in the computing infrastructure;

a data structure configured to store states of validity for nodes of the configuration management database; and

a system management module configured to generate the graphical display region by executing instructions to;

identify alerts, each alert having a timestamp indicative of a first time at which it was identified;

perform an impact calculation to generate the impact data based on alerts valid as of a second time proximate to an impact calculation start time; and

generate the graphical display region including impact data valid as of a display time and alert data indicative of the alerts valid as of the second time.

2. The system of claim 1, wherein an alert is valid as of the second time if the timestamp of the alert is earlier than or equal to the impact calculation start time.

3. The system of claim 1, wherein a previous impact calculation is performed at a previous impact calculation start time, wherein the previous impact calculation start time is earlier than the impact calculation start time, and wherein an alert is valid as of the second time if the timestamp of the alert is between the previous impact calculation start time and the impact calculation start time.

4. The system of claim 1, wherein impact data is valid as of the display time if the impact calculation start time is earlier than the display time and no other impact data has been generated since the impact calculation start time.

5. The system of claim 1, wherein the data structure comprises an alert table and an impact table.

6. The system of claim 5, wherein the system management module is further configured to:

store an identified alert in the data structure by executing instructions to;

store alert data indicative of the identified alert in the alert table based on a valid time start time and a valid time end time of the alert.

7. The system of claim 5, wherein the system management module is further configured to:

store impact data in the data structure by executing instructions to;

store the impact data in the impact table based on a valid time start time and a valid time end time of the impact data.

8. The system of claim 1, wherein the system management module is further configured to:

remove from the data structure data indicative of alerts that are not valid as of the second time.

9. The system of claim 1, wherein the system management module is further configured to:

remove from the data structure impact data that is not valid as of the display time.

10. A method for generating a graphical display region including synchronized alert data and impact data indicative of conditions of nodes of a computing infrastructure comprising a server comprising a processor and a memory, wherein the memory includes code executable by the processor to execute a configuration management database comprising nodes representative of at least one of an infrastructure resource or an applicative resource in the computing infrastructure and a data structure configured to store states of validity for nodes of the configuration management database, the method comprising:

identifying alerts, each alert having a timestamp indicative of a first time at which it was identified;

performing an impact calculation to generate the impact data based on alerts valid as of a second time proximate to an impact calculation start time; and

generating the graphical display region including impact data valid as of a display time and alert data indicative of the alerts valid as of the second time.

11. The method of claim 10, wherein an alert is valid as of the second time if the timestamp of the alert is earlier than or equal to the impact calculation start time.

12. The method of claim 10, wherein a previous impact calculation is performed at a previous impact calculation start time, wherein the previous impact calculation start time is earlier than the impact calculation start time, and wherein an alert is valid as of the second time if the timestamp of the alert is between the previous impact calculation start time and the impact calculation start time.

13. The method of claim 10, wherein impact data is valid as of the display time if the impact calculation start time is earlier than the display time and no other impact data has been generated since the impact calculation start time.

14. The method of claim 10, wherein the data structure comprises an alert table and an impact table.

15. The method of claim 14, further comprising:

storing an identified alert in the data structure by;

storing alert data indicative of the identified alert in the alert table based on a valid time start time and a valid time end time of the alert.

16. The method of claim 14, further comprising:

storing impact data in the data structure by;

storing the impact data in the impact table based on a valid time start time and a valid time end time of the impact data.

17. The method of claim 10, further comprising:

removing from the data structure data indicative of alerts data that are not valid as of the second start time.

18. The method of claim 10, further comprising:

removing from the data structure impact data that is not valid as of the display time.

19. A system, comprising:

a memory; and

a processor configured to execute instructions stored in the memory to;

identify alerts, each alert having a timestamp indicative of a first time at which it was identified;

perform an impact calculation to generate the impact data based on alerts valid as of a second time proximate to an impact calculation start time; and

generate a graphical display region including impact data valid as of a display time and alert data indicative of the alerts valid as of the second time.

20. The system of claim 19, wherein a previous impact calculation is performed at a previous impact calculation start time, wherein the previous impact calculation start time is earlier than the impact calculation start time, and wherein an alert is valid as of the second time if the timestamp of the alert is between the previous impact calculation start time and the impact calculation start time, and

wherein impact data is valid as of the display time if the impact calculation start time is earlier than the display time and no other impact data has been generated since the impact calculation start time.